combining customer service vouchers
Jul 8, 2015, 2:49 pm
#2
Join Date: May 2004
Programs: AS MVPG, Hilton Diamond, Hyatt Globalist
Posts: 103
I would like to know as well. Esp if i can use companion fare discount code with the customer care code. Between me and my wife (personal + business) - i almost always end up using companion fare code and would like to use the customer care code with it.
Jul 8, 2015, 3:29 pm
#3
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
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Back in the day I heard it was possible to combine vouchers by calling customer care, but some friends have been rejected recently on several occasions.
Originally Posted by amartin1979
Is it possible to combine customer service vouchers to use multiple ones on the same ticket?
Jul 8, 2015, 3:31 pm
#4
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
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Companion certs have (IME) never been combinable with other discounts.
Originally Posted by harishv79
I would like to know as well. Esp if i can use companion fare discount code with the customer care code. Between me and my wife (personal + business) - i almost always end up using companion fare code and would like to use the customer care code with it.
Jul 9, 2015, 1:04 pm
#5
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,628
one thing is that there are certain types of discount codes you can deposit into your "my wallet". if these codes are of that nature, you can deposit all of them into your wallet and then spend them in one place.
Jul 9, 2015, 6:25 pm
#6
Ambassador: Alaska Airlines
Join Date: Jul 2009
Location: Seattle
Programs: AS MVP Gold
Posts: 2,732
There are two kinds of vouchers AS distributes.
1) A 'DISCOUNT CODE'. If your voucher is one long string of letters and numbers (usually starts with EC I believe), it's a Discount Code. Only one Discount Code may be used per purchase. Discount Codes may be for a fixed amount or percentage ($50 off, or 5% off), or might apply some other benefit (the AS Visa companion fare is basically a Buy One, Get One Discount Code). Discount Codes are single-use, like a coupon. Once you use it, you can never get it back. If you cancel a ticket for which you used a Discount Code, you will lose the Discount Code.
The distinguishing feature of Discount Codes is that they alter the base fare, before taxes and fees are calculated.
2) A 'CREDIT CERTIFICATE'. If your voucher is a 16-character code with a separate 6-digit PIN, it's a Credit Certificate. Up to 4 Credit Certificates may be used per purchase. Credit Certificates are a declining-balance value store, much like a physical gift card. If you don't use the entire balance, you can apply the remainder to your next purchase. If you cancel a ticket from which you used a Credit Certificate, you will get a Credit Certificate back.
The distinguishing feature of Credit Certificates is that they are accepted as a form of payment, so apply to the fare as well as any taxes and fees.
1) A 'DISCOUNT CODE'. If your voucher is one long string of letters and numbers (usually starts with EC I believe), it's a Discount Code. Only one Discount Code may be used per purchase. Discount Codes may be for a fixed amount or percentage ($50 off, or 5% off), or might apply some other benefit (the AS Visa companion fare is basically a Buy One, Get One Discount Code). Discount Codes are single-use, like a coupon. Once you use it, you can never get it back. If you cancel a ticket for which you used a Discount Code, you will lose the Discount Code.
The distinguishing feature of Discount Codes is that they alter the base fare, before taxes and fees are calculated.
2) A 'CREDIT CERTIFICATE'. If your voucher is a 16-character code with a separate 6-digit PIN, it's a Credit Certificate. Up to 4 Credit Certificates may be used per purchase. Credit Certificates are a declining-balance value store, much like a physical gift card. If you don't use the entire balance, you can apply the remainder to your next purchase. If you cancel a ticket from which you used a Credit Certificate, you will get a Credit Certificate back.
The distinguishing feature of Credit Certificates is that they are accepted as a form of payment, so apply to the fare as well as any taxes and fees.
Jul 10, 2015, 7:12 am
#7
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 983
There are two kinds of vouchers AS distributes.
1) A 'DISCOUNT CODE'. If your voucher is one long string of letters and numbers (usually starts with EC I believe), it's a Discount Code. Only one Discount Code may be used per purchase. Discount Codes may be for a fixed amount or percentage ($50 off, or 5% off), or might apply some other benefit (the AS Visa companion fare is basically a Buy One, Get One Discount Code). Discount Codes are single-use, like a coupon. Once you use it, you can never get it back. If you cancel a ticket for which you used a Discount Code, you will lose the Discount Code.
The distinguishing feature of Discount Codes is that they alter the base fare, before taxes and fees are calculated.
2) A 'CREDIT CERTIFICATE'. If your voucher is a 16-character code with a separate 6-digit PIN, it's a Credit Certificate. Up to 4 Credit Certificates may be used per purchase. Credit Certificates are a declining-balance value store, much like a physical gift card. If you don't use the entire balance, you can apply the remainder to your next purchase. If you cancel a ticket from which you used a Credit Certificate, you will get a Credit Certificate back.
The distinguishing feature of Credit Certificates is that they are accepted as a form of payment, so apply to the fare as well as any taxes and fees.
1) A 'DISCOUNT CODE'. If your voucher is one long string of letters and numbers (usually starts with EC I believe), it's a Discount Code. Only one Discount Code may be used per purchase. Discount Codes may be for a fixed amount or percentage ($50 off, or 5% off), or might apply some other benefit (the AS Visa companion fare is basically a Buy One, Get One Discount Code). Discount Codes are single-use, like a coupon. Once you use it, you can never get it back. If you cancel a ticket for which you used a Discount Code, you will lose the Discount Code.
The distinguishing feature of Discount Codes is that they alter the base fare, before taxes and fees are calculated.
2) A 'CREDIT CERTIFICATE'. If your voucher is a 16-character code with a separate 6-digit PIN, it's a Credit Certificate. Up to 4 Credit Certificates may be used per purchase. Credit Certificates are a declining-balance value store, much like a physical gift card. If you don't use the entire balance, you can apply the remainder to your next purchase. If you cancel a ticket from which you used a Credit Certificate, you will get a Credit Certificate back.
The distinguishing feature of Credit Certificates is that they are accepted as a form of payment, so apply to the fare as well as any taxes and fees.
Jul 10, 2015, 1:39 pm
#8
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,830
There are two kinds of vouchers AS distributes.
1) A 'DISCOUNT CODE'. If your voucher is one long string of letters and numbers (usually starts with EC I believe), it's a Discount Code. Only one Discount Code may be used per purchase. Discount Codes may be for a fixed amount or percentage ($50 off, or 5% off), or might apply some other benefit (the AS Visa companion fare is basically a Buy One, Get One Discount Code). Discount Codes are single-use, like a coupon. Once you use it, you can never get it back. If you cancel a ticket for which you used a Discount Code, you will lose the Discount Code.
The distinguishing feature of Discount Codes is that they alter the base fare, before taxes and fees are calculated.
2) A 'CREDIT CERTIFICATE'. If your voucher is a 16-character code with a separate 6-digit PIN, it's a Credit Certificate. Up to 4 Credit Certificates may be used per purchase. Credit Certificates are a declining-balance value store, much like a physical gift card. If you don't use the entire balance, you can apply the remainder to your next purchase. If you cancel a ticket from which you used a Credit Certificate, you will get a Credit Certificate back.
The distinguishing feature of Credit Certificates is that they are accepted as a form of payment, so apply to the fare as well as any taxes and fees.
1) A 'DISCOUNT CODE'. If your voucher is one long string of letters and numbers (usually starts with EC I believe), it's a Discount Code. Only one Discount Code may be used per purchase. Discount Codes may be for a fixed amount or percentage ($50 off, or 5% off), or might apply some other benefit (the AS Visa companion fare is basically a Buy One, Get One Discount Code). Discount Codes are single-use, like a coupon. Once you use it, you can never get it back. If you cancel a ticket for which you used a Discount Code, you will lose the Discount Code.
The distinguishing feature of Discount Codes is that they alter the base fare, before taxes and fees are calculated.
2) A 'CREDIT CERTIFICATE'. If your voucher is a 16-character code with a separate 6-digit PIN, it's a Credit Certificate. Up to 4 Credit Certificates may be used per purchase. Credit Certificates are a declining-balance value store, much like a physical gift card. If you don't use the entire balance, you can apply the remainder to your next purchase. If you cancel a ticket from which you used a Credit Certificate, you will get a Credit Certificate back.
The distinguishing feature of Credit Certificates is that they are accepted as a form of payment, so apply to the fare as well as any taxes and fees.