No KLM flights through MileagePlan?
Aug 25, 2014, 10:23 pm
#1
Original Poster
Join Date: Mar 2014
Posts: 7
No KLM flights through MileagePlan?
Was just trying to book a KLM flight via MileagePlan miles....
I get all the way to the payment screen, but it fails to complete the transaction because it couldn't confirm availability.
I tried calling the Alaska customer service number. As usual they were very polite and helpful. Unfortunately they told me that AS cannot currently issue KLM award tickets at all.
Apparently this problem has been ongoing for over a week, with no resolution in sight. Although "both Alaska and KLM are working on it".
Anyone know what's going on or have any further insights?
I get all the way to the payment screen, but it fails to complete the transaction because it couldn't confirm availability.
I tried calling the Alaska customer service number. As usual they were very polite and helpful. Unfortunately they told me that AS cannot currently issue KLM award tickets at all.
Apparently this problem has been ongoing for over a week, with no resolution in sight. Although "both Alaska and KLM are working on it".
Anyone know what's going on or have any further insights?
Aug 25, 2014, 11:30 pm
#2
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Huh so I'm not the only one. I booked flights minutes before the MP outage and tried to make a change after MP was back up. It didn't work, coming back with the error of KL not confirming space, after entering my cc info.
Aug 27, 2014, 6:08 pm
#3
Join Date: Dec 2009
Location: MFR
Posts: 327
Aug 27, 2014, 6:38 pm
#5
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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Wirelessly posted (beckoa's BB: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)
KL seems to be a communication error and *no* bookings are going thru. EK at least has some...
Originally Posted by CDKing
Looks like we now need a list for airlienes with phantom availability when using AS miles? We are now at EK and KL
Aug 29, 2014, 10:59 pm
#9
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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Originally Posted by alaskaair.com
The request was not successful. See the red message(s) below. Space on partner flights cannot be confirmed. Please change the dates, cities, or flights of your original request.-1640
To continue, shop again for other fare and flight options.If this problem continues, please call 1-800-ALASKAAIR (1-800-252-7522) for other fare and flight options.
-10
Aug 29, 2014, 11:38 pm
#10
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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Was able to change the AS flight dates (eliminated a stopover in SFO) but still can't add a segment to my AMS-SFO flight 
Tried several destinations.
Tried several destinations.
Sep 1, 2014, 8:31 am
#11
Join Date: Dec 2011
Location: YVR
Posts: 625
I still can't see any availability 330 days out yet EF shows plenty on the AMS-YVR flight. I could see availability on a daily basis until about a week ago - nothing since. I hope they can fix this soon as I need to book in the next couple of weeks and have limited flexibility.
Sep 1, 2014, 9:03 pm
#12
Join Date: Apr 2008
Location: GEG
Programs: Hilton Diamond, Hertz PC, Delta Silver
Posts: 475
Had similar problems while trying to book AMS-IAH and also trying AF CDG-BOS between Christmas and New Years. According to the rep in reservations, this is a problem they are having with several international carriers, and unfortunately the only option is to call in. I was able to book AF CDG-BOS, then changed my mind and booked instead KL AMS-IAH, through reservations. AS is aware of the problem, and it sounds like they don't yet have an ETA, but are definitely working on fixing it.
Sep 1, 2014, 9:18 pm
#13
Join Date: Dec 2011
Location: YVR
Posts: 625
Had similar problems while trying to book AMS-IAH and also trying AF CDG-BOS between Christmas and New Years. According to the rep in reservations, this is a problem they are having with several international carriers, and unfortunately the only option is to call in. I was able to book AF CDG-BOS, then changed my mind and booked instead KL AMS-IAH, through reservations. AS is aware of the problem, and it sounds like they don't yet have an ETA, but are definitely working on fixing it.
Sep 1, 2014, 9:39 pm
#14
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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Wirelessly posted (beckoa's BB: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)
So they were able to make a change over the phone?
If so there may be hope
So they were able to make a change over the phone?
If so there may be hope
Last edited by beckoa; Sep 1, 2014 at 9:44 pm
Sep 2, 2014, 5:01 am
#15
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Posts: 13,031
Not just KL... I had the same problem with AF.
I called AS and was told that they could only see the same "phantom availability" as me. Will try again during US business hours and hopefully get somebody more clued in...
I called AS and was told that they could only see the same "phantom availability" as me. Will try again during US business hours and hopefully get somebody more clued in...
