PDB improvements coming on mid/transcon flights
Jan 27, 2015, 7:51 pm
#151
Join Date: Feb 2011
Location: SEA
Programs: AS Million Miler since 2011, Lifetime MVPG
Posts: 853
Today, SEA-PHL, breakfast departure. Water bottles at seats with a later offer of coffee (no juice offered). I asked for and received a diet soda.
Today, PHL-SEA, dinner departure. Water at seats with later offer of coffee. Heard FA tell another guest that there were no substitutions - coffee or nothing.
Today, PHL-SEA, dinner departure. Water at seats with later offer of coffee. Heard FA tell another guest that there were no substitutions - coffee or nothing.
Jan 27, 2015, 8:11 pm
#152
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Only water on ANC-LAS and LAS-SEA...
*Water ANC-LAS was from Eklutna Lake
*Water ANC-LAS was from Eklutna Lake
Jan 29, 2015, 2:11 pm
#155
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,718
Today (1/27), SEA-PHL, breakfast departure. Water bottles at seats with a later offer of coffee (no juice offered). I asked for and received a diet soda.
Today (1/27), PHL-SEA, dinner departure. Water at seats with later offer of coffee. Heard FA tell another guest that there were no substitutions - coffee or nothing.
Today (1/27), PHL-SEA, dinner departure. Water at seats with later offer of coffee. Heard FA tell another guest that there were no substitutions - coffee or nothing.
Yesterday, 1/28/15, SEA-PHL breakfast departure. Water bottles at seats, later an offer of coffee but not juice or any other beverages.
Yesterday, 1/28, PHL-SEA dinner departure. Great crew (same as the SEA-PHL previous day). Water bottles at seats, offer of coffee. Seatmate asked for a glass of wine, FA asked if he wanted red or white.
I must have whimpered a little because he said, "Make that two, please," and she graciously provided them for us.
Jan 29, 2015, 2:32 pm
#157
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Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
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Is it that the crew feel "stressed" trying, or that management is unhappy with shelling out an "extra" drink?
Jan 29, 2015, 4:58 pm
#159
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Yesterday, 1/28/15, SEA-PHL breakfast departure. Water bottles at seats, later an offer of coffee but not juice or any other beverages.
Yesterday, 1/28, PHL-SEA dinner departure. Great crew (same as the SEA-PHL previous day). Water bottles at seats, offer of coffee. Seatmate asked for a glass of wine, FA asked if he wanted red or white.
I must have whimpered a little because he said, "Make that two, please," and she graciously provided them for us.
Yesterday, 1/28, PHL-SEA dinner departure. Great crew (same as the SEA-PHL previous day). Water bottles at seats, offer of coffee. Seatmate asked for a glass of wine, FA asked if he wanted red or white.
I must have whimpered a little because he said, "Make that two, please," and she graciously provided them for us.
Not sure why it is gracious when it is the service they are supposed to be providing.
Jan 29, 2015, 6:14 pm
#160
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,718
Your return crew on 1/29 was probably my SEA-PHL crew from the day before. If so, tgey weren't as enthusiastic as the crew that was on SEA-PHL 1/27 & back on 1/28. They were terrific.
Today AS #97 SEA-ANC -- No water at seats upon boarding and no PDB. And no obvious reason for lack o service.
FA camevby after takeoff with the big plastic crate of water bottles. She also came by wth snack mix packets that she carried in the large clear garbage bag that catering uses for delivery. Not tge most polished service I've encountered, but she's keeping the wine glasses and mimosa glasses (tumblers, actually!) topped off.
Today AS #97 SEA-ANC -- No water at seats upon boarding and no PDB. And no obvious reason for lack o service.
FA camevby after takeoff with the big plastic crate of water bottles. She also came by wth snack mix packets that she carried in the large clear garbage bag that catering uses for delivery. Not tge most polished service I've encountered, but she's keeping the wine glasses and mimosa glasses (tumblers, actually!) topped off.
Apr 11, 2015, 2:10 pm
#162
Join Date: Jan 2010
Location: Seattle
Programs: DL PM & AA Gold and other stuff
Posts: 73
Just to beat a dead horse: on 554 right now. Had this Twitter exchange with @alaskair just now.
Eeb100k: @AlaskaAir what's your PDB policy in the F cabin?
@AlaskaAir: HI Eric, Sorry.....I'm not sure I know what you're referring to -Angel
Eeb100k: @AlaskaAir apparently neither do the FAs on this flight.
Pre-Departure Beverage. DL does them on nearly every flight; you guys?
@AlaskaAir: Oh, gotcha. We don't offer PDB's at this time #Sorry -Angel
Oh well...
Eeb100k: @AlaskaAir what's your PDB policy in the F cabin?
@AlaskaAir: HI Eric, Sorry.....I'm not sure I know what you're referring to -Angel
Eeb100k: @AlaskaAir apparently neither do the FAs on this flight.
Pre-Departure Beverage. DL does them on nearly every flight; you guys?@AlaskaAir: Oh, gotcha. We don't offer PDB's at this time #Sorry -Angel
Oh well...
Apr 11, 2015, 2:47 pm
#163
Original Poster
Join Date: Sep 2001
Location: Seattle, WA
Posts: 5,953
Just to beat a dead horse: on 554 right now. Had this Twitter exchange with @alaskair just now.
Eeb100k: @AlaskaAir what's your PDB policy in the F cabin?
@AlaskaAir: HI Eric, Sorry.....I'm not sure I know what you're referring to -Angel
Eeb100k: @AlaskaAir apparently neither do the FAs on this flight. Pre-Departure Beverage. DL does them on nearly every flight; you guys?
@AlaskaAir: Oh, gotcha. We don't offer PDB's at this time #Sorry -Angel
Oh well...
Eeb100k: @AlaskaAir what's your PDB policy in the F cabin?
@AlaskaAir: HI Eric, Sorry.....I'm not sure I know what you're referring to -Angel
Eeb100k: @AlaskaAir apparently neither do the FAs on this flight.
Pre-Departure Beverage. DL does them on nearly every flight; you guys?@AlaskaAir: Oh, gotcha. We don't offer PDB's at this time #Sorry -Angel
Oh well...
Apr 11, 2015, 2:58 pm
#164
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,809
Here's an idea for AS... give one tablet to a FA manning the F cabin for every flight and allow F PAX to pre-order meals online within 24 hrs from departure but allow PAX to choose PDBs within 30 mins from departure.
Apr 13, 2015, 9:54 am
#165
Join Date: Jan 2015
Location: LHR
Programs: AA
Posts: 773
AS331, SFO-SEA, 4/10, 7pm:
Full PDB offered; I had a gin and tonic. FA was on the older side, and extremely proactive throughout the flight; felt like the PDB offering was more his habit than current policy.
AS320, SEA-SFO, 4/13, 6:10am:
Coffee offered from tray as only option
Full PDB offered; I had a gin and tonic. FA was on the older side, and extremely proactive throughout the flight; felt like the PDB offering was more his habit than current policy.
AS320, SEA-SFO, 4/13, 6:10am:
Coffee offered from tray as only option