Account audited asking for proof of address
Dec 6, 13, 12:06 pm
#31
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,907
Originally Posted by golfingboy
If they have a legitimate business reason to flag an account for potential fraudulent conduct, that is fine. Not because they are reluctant to pay $$$ for that customer - who has clearly not violated any terms of the MP program - to book an F award. That is how I read that post [reasoning for making redemption difficult rather than reasoning for audit].
Dec 9, 13, 1:26 am
#32
Join Date: Mar 2011
Programs: AS MVP Gold, Hyatt Explorist
Posts: 2,036
Originally Posted by aussielori
I went to book it and the website said to call alaska. I called and got customer service and they said they want a proof of address with drivers licence.
I do not have a current DL
I offered a passport ( which obviously has a date of birth)
they refused
I do not have a current DL
I offered a passport ( which obviously has a date of birth)
they refused
Originally Posted by aussielori
I offered bank statement and pp in my name
nup wouldn't accept that got to a supervisor who said nup.
nup wouldn't accept that got to a supervisor who said nup.
Originally Posted by missydarlin
They needed an address verification which is why they wanted a DL and not a passport.
Originally Posted by Often1
+1 - At least US passports, don't have an address on them. Simply a place where you can write yours in so that you might get it back if you lose it. The fact that you have a passport doesn't have anything to do with an address.
Originally Posted by golfingboy
Anyway back on topic, I think the gist of the OP's compliant was not the audit itself, but the fact AS refuses to accept a different form of ID and Address Verification other than a Driver's License.
