Nice Gesture - Captain goes and says thank you to everyone in FC individually
Nov 25, 2013, 10:14 pm
#1
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Nice Gesture - Captain goes and says thank you to everyone in FC individually
On Flight 473 (11/25/13) LAX-SEA. Just before the takeoff the captain comes, introduces himself and thanks everyone sitting in FC individually. What a nice gesture. I ahve flown AS for 16 years, first time I have seen this. His name is Captain Dillon (spelling?). Keep it up
Nov 25, 2013, 10:38 pm
#2
Join Date: Mar 2005
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I've had this happen twice, but never on AS. Once was several years ago on a CO ANC-IAH flight. The second was just this summer on DL, FAI-MSP. It's a very nice gesture.
I've had this happen twice, but never on AS. Once was several years ago on a CO ANC-IAH flight. The second was just this summer on DL, FAI-MSP. It's a very nice gesture.
Nov 26, 2013, 12:17 am
#4
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On Flight 473 (11/25/13) LAX-SEA. Just before the takeoff the captain comes, introduces himself and thanks everyone sitting in FC individually. What a nice gesture. I ahve flown AS for 16 years, first time I have seen this. His name is Captain Dillon (spelling?). Keep it up
Nov 26, 2013, 12:18 am
#5
Join Date: Sep 2001
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I've had this happen twice on Alaska -- although one time it was during a weather delay. CA came out and spoke to us individually in First, and then used the PA for everyone in steerage. The other time was after boarding - I guess we got on board VERY quickly & early.
Back in my days as a United Premier Exec & 1K, and of course before 9/11, I had a few United captain's write a personal note of thanks on their business cards and hand them out during the flight.
Back in my days as a United Premier Exec & 1K, and of course before 9/11, I had a few United captain's write a personal note of thanks on their business cards and hand them out during the flight.
Nov 26, 2013, 1:32 am
#6
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Have had it happen before on AS and a nice touch. Sometimes just a verbal announcement in F, and once a seat by seat thank you ^
Have had it happen before on AS and a nice touch. Sometimes just a verbal announcement in F, and once a seat by seat thank you ^
Nov 26, 2013, 9:34 am
#8
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On Flight 473 (11/25/13) LAX-SEA. Just before the takeoff the captain comes, introduces himself and thanks everyone sitting in FC individually. What a nice gesture. I ahve flown AS for 16 years, first time I have seen this. His name is Captain Dillon (spelling?). Keep it up
If we as flyers have any power, beyond voting with our wallets, it's by telling employees of the airline (and thus, the airline itself indirectly) that this service IS appreciated, sets AS apart from the competition and creates tremendous goodwill that can only add to their favor from a loyalty perspective.
It's not too late to send something into Customer Care, especially since you have all the data you need (Date, Flight number/route, and name) to insure he gets recognized.
Nov 26, 2013, 9:43 am
#9
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There are a couple that regularly do it. See also:
http://www.flyertalk.com/forum/alask...rst-class.html
http://www.flyertalk.com/forum/alask...rst-class.html
Nov 26, 2013, 10:54 am
#10
Join Date: Oct 2008
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On Flight 473 (11/25/13) LAX-SEA. Just before the takeoff the captain comes, introduces himself and thanks everyone sitting in FC individually. What a nice gesture. I ahve flown AS for 16 years, first time I have seen this. His name is Captain Dillon (spelling?). Keep it up
Nov 26, 2013, 10:55 am
#11
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On a related note, I once saw a pilot take his bag out of the closet, so that a (First Class I think) passenger wouldn't have to check theirs, saying something like "You pay my salary."
Nov 26, 2013, 8:06 pm
#13
Join Date: Jun 2003
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Similar good experience by AS crew...
Arriving at OAK from Hawaii at 11pm we were waiting for the Marriott airport shuttle with the AS crew from our flight.
The shuttle arrived, and the driver told us (myself and wife) that this bus was just picking up the crew and that we would have to wait for the next bus.
The captain took it upon himself to decide that we could all fit in and told us to get on board with the crew!
I thought that was a great example of the spirit that I see in AS over other airlines.
^^^^^
Arriving at OAK from Hawaii at 11pm we were waiting for the Marriott airport shuttle with the AS crew from our flight.
The shuttle arrived, and the driver told us (myself and wife) that this bus was just picking up the crew and that we would have to wait for the next bus.
The captain took it upon himself to decide that we could all fit in and told us to get on board with the crew!
I thought that was a great example of the spirit that I see in AS over other airlines.
^^^^^
Nov 27, 2013, 3:52 pm
#15
Join Date: Jan 2008
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just recently from MSP-SEA had it happen. Possibly the same guy? He also said he used to thank everybody after the flight when they were getting off the plane but now by the time the new lengthy post flight checks are over everybody was already at baggage claims. ( I do recall when they used to be there to say thank you as you get off). He also proceeded to go through the entire coach cabin thanking everybody, not one on one like in F but nonetheless made the trek all the way to the back