How to ask for compenation, and what should we expect?
May 12, 2013, 12:44 pm
#16
Join Date: Jul 2007
Posts: 280
Jan 22, 2018, 7:43 pm
#17
Join Date: Jul 2004
Location: Seattle, Wa
Programs: AS 75K & BR Member- HHonors Diamond - Hertz PC - Marriott Titanium - IHG Ambassador
Posts: 2,379
Figured better to resurrect a semi old one than start a new one.......
AS2764 PDX-SEA This morning. Went Mechanical then a plane swap and downgrade from FC (emb175) to a Dash 8. In fairness the UG was complimentary but we did arrive just over 2 hours late. For that reason, I missed a meeting at work and had Uber fare since my Pickup Person had to make it to the meeting. Survey Questions: Any Compensation? What’s reasonable?
thanks
AS2764 PDX-SEA This morning. Went Mechanical then a plane swap and downgrade from FC (emb175) to a Dash 8. In fairness the UG was complimentary but we did arrive just over 2 hours late. For that reason, I missed a meeting at work and had Uber fare since my Pickup Person had to make it to the meeting. Survey Questions: Any Compensation? What’s reasonable?
thanks
Jan 22, 2018, 8:15 pm
#18
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Figured better to resurrect a semi old one than start a new one.......
AS2764 PDX-SEA This morning. Went Mechanical then a plane swap and downgrade from FC (emb175) to a Dash 8. In fairness the UG was complimentary but we did arrive just over 2 hours late. For that reason, I missed a meeting at work and had Uber fare since my Pickup Person had to make it to the meeting. Survey Questions: Any Compensation? What’s reasonable?
thanks
AS2764 PDX-SEA This morning. Went Mechanical then a plane swap and downgrade from FC (emb175) to a Dash 8. In fairness the UG was complimentary but we did arrive just over 2 hours late. For that reason, I missed a meeting at work and had Uber fare since my Pickup Person had to make it to the meeting. Survey Questions: Any Compensation? What’s reasonable?
thanks
Jan 23, 2018, 10:30 am
#21
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,640
i assume you tried to stand by on earlier options and they were full? there is a flight every 20 minutes.
$100 or 5000 miles seems about right for this type of delay. you probably won't get it proactively...seems that has largely ended except for really long delays. YMMV.
$100 or 5000 miles seems about right for this type of delay. you probably won't get it proactively...seems that has largely ended except for really long delays. YMMV.
Jan 23, 2018, 2:32 pm
#22
Join Date: Sep 2015
Posts: 205
I recently was on a flight SEA to LAX that was delayed two hours for a mechanical problem that caused us to get off the plane after boarding and get on a new plane. All in all it could have been a worse delay but many people on the plane were going to miss a connection in LAX. I was only going for the day, so it did cut my time there short. I emailed with all the info and about a week later got a $75 e-cert, which seemed fair to me.
Jan 23, 2018, 3:28 pm
#23
Join Date: Sep 2004
Location: PDX
Programs: Free agent!
Posts: 1,427
For some reason the Alaska Delayed/Cancelled Compensation thread has never picked up steam around these parts but it's a nice source to gauge what to expect under various scenarios.
Jan 23, 2018, 5:24 pm
#24
Join Date: Jul 2004
Location: Seattle, Wa
Programs: AS 75K & BR Member- HHonors Diamond - Hertz PC - Marriott Titanium - IHG Ambassador
Posts: 2,379
For some reason the Alaska Delayed/Cancelled Compensation thread has never picked up steam around these parts but it's a nice source to gauge what to expect under various scenarios.
They Emailed me a $75 code this morning and I called to “bump” them based on the $25 uber fare i wouldnt have otherwise incurred. I also mentioned the Downgrade from U due to the aircraft swap and the Rep said she would send it back for reconsideration.
A pleasant, understanding and appreciative demeanor from me probanly helped.
I’ll update when i hear back from them.
Jan 23, 2018, 11:10 pm
#26
Join Date: Jul 2004
Location: Seattle, Wa
Programs: AS 75K & BR Member- HHonors Diamond - Hertz PC - Marriott Titanium - IHG Ambassador
Posts: 2,379
They Emailed me a $75 code this morning and I called to “bump” them based on the $25 uber fare i wouldnt have otherwise incurred. I also mentioned the Downgrade from U due to the aircraft swap and the Rep said she would send it back for reconsideration.
A pleasant, understanding and appreciative demeanor from me probably helped.
I’ll update when i hear back from them.
Works for me. Back to Loreto I go and one way is almost free.
Jan 24, 2018, 8:04 am
#27
Join Date: Apr 2009
Programs: AS, WN, UA
Posts: 127
Approx 2 hours late last month around New Years from LAX - LTO. As the flight initially showed as cancelled and is the only one of the day we were happy it ended up only delayed. Not sure what happened but somehow crew timing out was part of the equation. Didn't think too much more about it but received $75 e-certs, which seemed really nice.