Aug 6, 2016, 2:18 pm
Last edit by: Boraxo
Summary of Retention Offers
4/3/2013
Spend:?; Retention offer: $37.50 + 5,000 miles; Result: Keep.
7/21/2013
Spend:?; Retention offer: $75 + 5,000 miles; Result: Keep.
7/22/2013
Spend: 35-40k annually; Retention offer: APR reduction, AF refund, 5,000 miles; Result: Keep.
11/29/2013
Spend: $3K annually; Retention offer: None; Result: Conversion to Bank Americard Travel Rewards card.
11/25/2015
Spend :$1K annually; Retention offer: 2,500 miles; Result: Keep.
8/4/2016
Spend: $2,800 annually; Retention offer: None; Result: Closure.
10/15/2016
Spend: $1,100 in 11 months; Retention offer: None; Result: Closure.
01/03/2017
Spend :$1K annually; Retention offer: 2,500 miles; Result: Keep.
01/03/2017
Spend :$15K annually; Retention offer: Convert to BA Travel Rewards Card; Result: Closure.
09/04/2020
No Retention offer: Result: Closure
9/25/2020
Spend $700 annually. No retention offer. Result: Uncertain, may close.
4/3/2013
Spend:?; Retention offer: $37.50 + 5,000 miles; Result: Keep.
7/21/2013
Spend:?; Retention offer: $75 + 5,000 miles; Result: Keep.
7/22/2013
Spend: 35-40k annually; Retention offer: APR reduction, AF refund, 5,000 miles; Result: Keep.
11/29/2013
Spend: $3K annually; Retention offer: None; Result: Conversion to Bank Americard Travel Rewards card.
11/25/2015
Spend :$1K annually; Retention offer: 2,500 miles; Result: Keep.
8/4/2016
Spend: $2,800 annually; Retention offer: None; Result: Closure.
10/15/2016
Spend: $1,100 in 11 months; Retention offer: None; Result: Closure.
01/03/2017
Spend :$1K annually; Retention offer: 2,500 miles; Result: Keep.
01/03/2017
Spend :$15K annually; Retention offer: Convert to BA Travel Rewards Card; Result: Closure.
09/04/2020
No Retention offer: Result: Closure
9/25/2020
Spend $700 annually. No retention offer. Result: Uncertain, may close.
AS Bank of America (BofA) Visa: Retention/Conversion?
Sep 25, 2020, 4:40 pm
#241
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,376
I'd personally see if the product change to the no annual fee Cash Rewards mentioned in the post above yours is possible instead of cancelling, if you want to retain the card history/limits long term. I don't blame you for wanting to cancel, though, if there's no retention offer for you and the phone reps are leaving a bad taste in your mouth. If you can't use the benefits like the companion cert, the AS co-brand card is weaker on earning than any number of travel cards (save for perhaps buying AS tickets), even free no annual fee ones.
Oct 13, 2020, 4:00 pm
#242
Join Date: Jun 2019
Location: USA
Programs: Alaska 75k
Posts: 107
Got the same $1500 spend/3months $100 statement credit retention, interestingly they noted it could be on any of my BofA personal cards. Also offered PC to Cash or Travel Rewards on top of the statement credit. Took both, and may consider MSing $1500 spend for $100, but might not be worth the hassle lol
Allowed to PC and receive the statement credit.
Interestingly, he literally recommended to PC, so I quote, "when you're ready to travel on Alaska again, you can sign up for the card again and receive the bonus miles". Never heard a rep advocate churning before. 🤣
Oct 13, 2020, 5:24 pm
#243
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,715
I’m glad you got the offer but I wish I had a recording so I could play it for the lying “supervisor” who told me BofA does not make retention offers.
Oct 13, 2020, 8:37 pm
#244
Join Date: Jun 2019
Location: USA
Programs: Alaska 75k
Posts: 107
For this BofA offer, I got transferred to a different rep (I don't remember the exact department, I assume it's retention).
Dec 2, 2020, 10:47 pm
#246
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,293
Dec 3, 2020, 7:09 am
#247
Join Date: Mar 2018
Posts: 41
Dec 16, 2020, 11:25 am
#248
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
Last talk of retention was back in October.
Any further updates on what folks are being offered?
Annual Fee is due.
Have the AS card and no travel projected at all - will PC to a Cash Rewards with no fear if not.
But may keep the AS if they choose to, in some way, give back the $75.
Any further updates on what folks are being offered?
Annual Fee is due.
Have the AS card and no travel projected at all - will PC to a Cash Rewards with no fear if not.
But may keep the AS if they choose to, in some way, give back the $75.
Dec 16, 2020, 1:59 pm
#249
Join Date: Mar 2018
Posts: 41
Last talk of retention was back in October.
Any further updates on what folks are being offered?
Annual Fee is due.
Have the AS card and no travel projected at all - will PC to a Cash Rewards with no fear if not.
But may keep the AS if they choose to, in some way, give back the $75.
Any further updates on what folks are being offered?
Annual Fee is due.
Have the AS card and no travel projected at all - will PC to a Cash Rewards with no fear if not.
But may keep the AS if they choose to, in some way, give back the $75.
Jan 7, 2021, 1:46 pm
#250
Join Date: Dec 2014
Location: SEA, ATL
Programs: Hyatt Globalist -> AA Executive Platinum, BAEC Gold, Spirit Lifetime Somebody
Posts: 131
I have tried 3 times to PC to Cash Rewards with no luck. They said I can't PC to anything, only way to avoid AF is to cancel the card. No $100 SC/$1500 spend retention offer either, even when I specifically asked about it; they said they had never heard of such an offer.
Jan 8, 2021, 12:20 pm
#252
Join Date: Jun 2013
Location: PDX
Programs: Delta, American Express, Budget, Alamo, Enterprise, Avis, Hertz, Alaska
Posts: 42
Anyone with an Alaska Air branded Bank of America card might be interested in my experience on rention offers.
I have contacted BA (via phone 3 different times, Twitter, and by phone, BA's rention supervisor) no less than a dozen times to request a fee waiver for 2021 due to the fact that I will not be flying until Covid safe (vaccine and proof it's working). I know someone who got a waiver and told me to keep trying, to keep calling.
My reason for the waiver? Mostly Covid and a downturn in work. But I have increasingly found it difficult to use basic mileages (25K rt) award flights (jacked up to 40-75k requirements on short run flights) on Alaska, and the companion fare perk or baggage perk are mostly useless to me.
Each time I have been told, they can't waive the fee and the only way to get the waiver is to cancel my card. They say this is a contract dictate from Alaska Airlines and they (BA) have a no say or leeway in providing waivers. They tell me I will lose my Alaska miles within a year of closing this account and then they try to swing me over to a Bof A non-branded card.
I have had my Alaska card for 18 years and have only used the companion perk 2 times. I usually have a carry-on so that perk isn't a huge winner for me either. But I do use Alaska routes more than any other so that's why I kept the card. But even at $75 annual fee, this is of low benefit to me.
In any case, I finally contacted Alaska Air and let them know I was bailing on their AA Signature card and would be directing all my card purchase capture to Delta branded cards I have also had for 25+ years. They responded and told me it was simply NOT TRUE that they have any contract with BofA that precludes a waiver or mileage bonus (Rention). That is totally up to the bank.
The whole game stinks. If I cancel my card I lose the credit history and credit extension that buoys FICO scores (mine is currently 850 but!). If I pay the $75, I am basically throwing money away. It's like putting money in a savings account paying under .5% interest right now; you lose money saving money. I'd love to see someone in Congress deal with this kind of credit card thievery. I am literally a captive consumer caught in a Mobius circle of credit card pain. But hey, I have learned my lesson.
I have contacted BA (via phone 3 different times, Twitter, and by phone, BA's rention supervisor) no less than a dozen times to request a fee waiver for 2021 due to the fact that I will not be flying until Covid safe (vaccine and proof it's working). I know someone who got a waiver and told me to keep trying, to keep calling.
My reason for the waiver? Mostly Covid and a downturn in work. But I have increasingly found it difficult to use basic mileages (25K rt) award flights (jacked up to 40-75k requirements on short run flights) on Alaska, and the companion fare perk or baggage perk are mostly useless to me.
Each time I have been told, they can't waive the fee and the only way to get the waiver is to cancel my card. They say this is a contract dictate from Alaska Airlines and they (BA) have a no say or leeway in providing waivers. They tell me I will lose my Alaska miles within a year of closing this account and then they try to swing me over to a Bof A non-branded card.
I have had my Alaska card for 18 years and have only used the companion perk 2 times. I usually have a carry-on so that perk isn't a huge winner for me either. But I do use Alaska routes more than any other so that's why I kept the card. But even at $75 annual fee, this is of low benefit to me.
In any case, I finally contacted Alaska Air and let them know I was bailing on their AA Signature card and would be directing all my card purchase capture to Delta branded cards I have also had for 25+ years. They responded and told me it was simply NOT TRUE that they have any contract with BofA that precludes a waiver or mileage bonus (Rention). That is totally up to the bank.
The whole game stinks. If I cancel my card I lose the credit history and credit extension that buoys FICO scores (mine is currently 850 but!). If I pay the $75, I am basically throwing money away. It's like putting money in a savings account paying under .5% interest right now; you lose money saving money. I'd love to see someone in Congress deal with this kind of credit card thievery. I am literally a captive consumer caught in a Mobius circle of credit card pain. But hey, I have learned my lesson.
Jan 8, 2021, 4:23 pm
#253
Join Date: Sep 2015
Location: BOS
Programs: Hyatt Glob/UA Gold
Posts: 612
Anyone with an Alaska Air branded Bank of America card might be interested in my experience on rention offers.
I have contacted BA (via phone 3 different times, Twitter, and by phone, BA's rention supervisor) no less than a dozen times to request a fee waiver for 2021 due to the fact that I will not be flying until Covid safe (vaccine and proof it's working). I know someone who got a waiver and told me to keep trying, to keep calling.
My reason for the waiver? Mostly Covid and a downturn in work. But I have increasingly found it difficult to use basic mileages (25K rt) award flights (jacked up to 40-75k requirements on short run flights) on Alaska, and the companion fare perk or baggage perk are mostly useless to me.
Each time I have been told, they can't waive the fee and the only way to get the waiver is to cancel my card. They say this is a contract dictate from Alaska Airlines and they (BA) have a no say or leeway in providing waivers. They tell me I will lose my Alaska miles within a year of closing this account and then they try to swing me over to a Bof A non-branded card.
I have had my Alaska card for 18 years and have only used the companion perk 2 times. I usually have a carry-on so that perk isn't a huge winner for me either. But I do use Alaska routes more than any other so that's why I kept the card. But even at $75 annual fee, this is of low benefit to me.
In any case, I finally contacted Alaska Air and let them know I was bailing on their AA Signature card and would be directing all my card purchase capture to Delta branded cards I have also had for 25+ years. They responded and told me it was simply NOT TRUE that they have any contract with BofA that precludes a waiver or mileage bonus (Rention). That is totally up to the bank.
The whole game stinks. If I cancel my card I lose the credit history and credit extension that buoys FICO scores (mine is currently 850 but!). If I pay the $75, I am basically throwing money away. It's like putting money in a savings account paying under .5% interest right now; you lose money saving money. I'd love to see someone in Congress deal with this kind of credit card thievery. I am literally a captive consumer caught in a Mobius circle of credit card pain. But hey, I have learned my lesson.
I have contacted BA (via phone 3 different times, Twitter, and by phone, BA's rention supervisor) no less than a dozen times to request a fee waiver for 2021 due to the fact that I will not be flying until Covid safe (vaccine and proof it's working). I know someone who got a waiver and told me to keep trying, to keep calling.
My reason for the waiver? Mostly Covid and a downturn in work. But I have increasingly found it difficult to use basic mileages (25K rt) award flights (jacked up to 40-75k requirements on short run flights) on Alaska, and the companion fare perk or baggage perk are mostly useless to me.
Each time I have been told, they can't waive the fee and the only way to get the waiver is to cancel my card. They say this is a contract dictate from Alaska Airlines and they (BA) have a no say or leeway in providing waivers. They tell me I will lose my Alaska miles within a year of closing this account and then they try to swing me over to a Bof A non-branded card.
I have had my Alaska card for 18 years and have only used the companion perk 2 times. I usually have a carry-on so that perk isn't a huge winner for me either. But I do use Alaska routes more than any other so that's why I kept the card. But even at $75 annual fee, this is of low benefit to me.
In any case, I finally contacted Alaska Air and let them know I was bailing on their AA Signature card and would be directing all my card purchase capture to Delta branded cards I have also had for 25+ years. They responded and told me it was simply NOT TRUE that they have any contract with BofA that precludes a waiver or mileage bonus (Rention). That is totally up to the bank.
The whole game stinks. If I cancel my card I lose the credit history and credit extension that buoys FICO scores (mine is currently 850 but!). If I pay the $75, I am basically throwing money away. It's like putting money in a savings account paying under .5% interest right now; you lose money saving money. I'd love to see someone in Congress deal with this kind of credit card thievery. I am literally a captive consumer caught in a Mobius circle of credit card pain. But hey, I have learned my lesson.
If you are just ranting on an internet forum, I get it, it can be cathartic. Good luck with the decision.
Jan 8, 2021, 10:31 pm
#254
Join Date: Jun 2018
Location: LAX/SFO
Programs: Hyatt Explorist, Hilton Diamond, Marriott Gold, Fortune Wings Club Gold
Posts: 356
No retention offer on my AS card third year (did not receive retention for second year). Cancelled the card. Was disappointed since I am Platinum Honors.
Jan 11, 2021, 9:14 am
#255
Join Date: Jan 2020
Programs: Alaska
Posts: 11
If you keep the mileage account active via one of the usual methods (take a flight, buy a magazine subscription with miles, get miles credited via a rental car or hotel, transfer or gift miles) would you still lose the miles that had been earned through purchases on the credit card? I would hope not.
