Originally Posted by ASTechGuy

You (and they) can use multi-city to search for specific connection cities or stopovers. For most customers who don't need that, a simple origin to destination search does the trick.

Originally Posted by randapex

That would be nice. It's really annoying to have to click through to the next page after selecting "First" to find 2 out of 3 legs are in coach.

Originally Posted by CDKing

I'm assuming for carriers that cannnot be booked online they cant use this new tool?

Originally Posted by ASTechGuy

Yes, they're using alaskaair.com (the browser is pulled in to the application they use). They don't see the page's header, footer, or the survey tool, but otherwise it's the exact same shopping experience. And for the record, agents never had the ability to scan lots of date combinations 'quickly' (not how I'd define 'quick' anyway). Now, they do and so do you.

Agents don't see it as a downgrade and they're thrilled with the new tool and how it simplifies and shortens shopping time. You (and they) can use multi-city to search for specific connection cities or stopovers. For most customers who don't need that, a simple origin to destination search does the trick.

The partner desk is amazing. It was fascinating for me to watch them spend 30-45 minutes on a single phone call and their patience was impressive. Fortunately, we've made their jobs (and most importantly our customer's shopping experience at as.com) much faster and easier.

Originally Posted by jackal

I have to wonder why people still call in to book tickets these days

Originally Posted by eponymous_coward

CX, linking PNRs and stopovers.

(In my case, I had to link a minor's PNR to mine, and I couldn't book a minor on the AS website using her own miles on an international itinerary, even as an "adult"- it was smart enough to figure out she was a minor from DOB.)

Originally Posted by jackal

See, website shortcomings.

The stopover question is interesting, though. If agents are now using the same tools we are, will they no longer be able to book stopovers that we can't book? How about (as you just mentioned in another thread) long-selling?

Originally Posted by ASTechGuy

Well, hang tight - it's coming very soon. You'll be able to tell from the matrix display when you're looking at mixed-cabin results, so you won't have to click to the cart to find out which leg is in which cabin.

Originally Posted by alphaeagle

There is now a little icon next to the radio button when selecting itineraries with multiple cabins. You can click on it and see each individual flight's cabin class without adding it to the cart.

Thanks! ^

Originally Posted by Eastbay1K

I'm sure it requires a full mileage redeposit and award reissue - whether they'd charge you for another award booking, who knows. But the award code and fare basis is currently a RT one. (Logistically, they'd only have to cancel the return seat, so you wouldn't have to worry about award space availability on what you want to keep.)