Originally Posted by vanillabean
(Post 35987519)
During an online SDC, do you get to select your seat before committing to the reschedule?
Also, how close to departure can you cancel your flight and put the money in your wallet? |
SDC on award itinerary with AA/OW partner no longer allowed???
Have an award itinerary: PDX-SEA-ORD-BDL booked under 1 PNR. It’s an overnight flight with AS flight from PDX-SEA connecting same day on an AS red eye SEA-ORD then AA ORD-BDL.
I was just told over the phone that SDC PDX-SEA to a different flight time (keeping same connections and same routing) is not allowed??? The agent insisted that because one segment is on AA that they couldn’t SDC the AS segment because they would have to change all 3 segments?? Has this always been the policy or a recent change? I’ve always been able to SDC PDX-SEA that’s part of a multi-leg/segment one-way award even with other partners. Would appreciate others’ recent experience with this type of SDC. Thanks! |
Originally Posted by pdxerinsaarland
(Post 36011102)
Have an award itinerary: PDX-SEA-ORD-BDL booked under 1 PNR. It’s an overnight flight with AS flight from PDX-SEA connecting same day on an AS red eye SEA-ORD then AA ORD-BDL.
I was just told over the phone that SDC PDX-SEA to a different flight time (keeping same connections and same routing) is not allowed??? The agent insisted that because one segment is on AA that they couldn’t SDC the AS segment because they would have to change all 3 segments?? Has this always been the policy or a recent change? I’ve always been able to SDC PDX-SEA that’s part of a multi-leg/segment one-way award even with other partners. Would appreciate others’ recent experience with this type of SDC. Thanks!
Originally Posted by Alaska Airlines
|
Originally Posted by pdxerinsaarland
(Post 36011102)
Have an award itinerary: PDX-SEA-ORD-BDL booked under 1 PNR. It’s an overnight flight with AS flight from PDX-SEA connecting same day on an AS red eye SEA-ORD then AA ORD-BDL.
I was just told over the phone that SDC PDX-SEA to a different flight time (keeping same connections and same routing) is not allowed??? The agent insisted that because one segment is on AA that they couldn’t SDC the AS segment because they would have to change all 3 segments?? Has this always been the policy or a recent change? I’ve always been able to SDC PDX-SEA that’s part of a multi-leg/segment one-way award even with other partners. Would appreciate others’ recent experience with this type of SDC. Thanks! I've previously had agents at the airport itself able to complete a SDC where the call center couldn't/wouldn't, but since the switch to them mostly using tablets at the airport I feel like their ability to assist with more complex things at the airport has really gone downhill. Seemingly due to lack of training on handling things outside of the "fancy" interface. |
Has anyone had any success lately getting an agent (either phone or chat) to SDC a non-stop to a *reasonable* connection via SEA? I'm looking at flying MFR-PDX but the only non-stop is at 7am which is obviously way cheaper than the afternoon connection via SEA that I would prefer. I'm thinking of booking it as an award and if they don't allow it, just cancel and drive.
|
you could perhaps call at T-2 hrs and say you're not going to be able to get to the airport in time (car trouble, accident, etc)
~2018, iirc, a 1pm call "I can't make the 3pm train from Union Station in DC to BWI for my 455 flight" got me on the 545 DCA-PDX-SEA |
Originally Posted by jrl767
(Post 36015970)
you could perhaps call at T-2 hrs and say you're not going to be able to get to the airport in time (car trouble, accident, etc)
~2018, iirc, a 1pm call "I can't make the 3pm train from Union Station in DC to BWI for my 455 flight" got me on the 545 DCA-PDX-SEA |
reading the rules/policy literally, "cancel any time before departure" would seem to say a minute before scheduled departure (or actual ACARS "OUT" -- door closed and parking brake released -- if the flight pushes early)
I have cancelled as late as ~T-30 minutes with no issues |
Originally Posted by olouie
(Post 35154055)
IIRC U space has to be available or you get downgraded back into Econ then wait for upgrade processor to run.
- I have a ticket already upgraded into U. - The flight I want to move to only is Y0 already but actually U-space available. In the past when I've had SDCs done to a flight with U space, they downgraded and the upgrade processor automatically upgraded into U again. If there is no Y space available, but there is U, can this still be achieved? |
Originally Posted by swgsword
(Post 36058711)
Edge case potentially...
- I have a ticket already upgraded into U. - The flight I want to move to only is Y0 already but actually U-space available. In the past when I've had SDCs done to a flight with U space, they downgraded and the upgrade processor automatically upgraded into U again. If there is no Y space available, but there is U, can this still be achieved? |
Originally Posted by anteater
(Post 36058716)
I don’t believe so as the originally ticketed cabin was in economy and Y0. You technically forfeit the upgrade when exercising the SDC - not U -> U. You could always ask and let us know what AS says!
|
I noticed, for some dates anyway, that booking PHL-SFO only shows the morning PHL-SEA flight, not the evening flight along with SEA-SFO the morning after. Would that impact your SDC options? Or, it's a stretch I admit, may a phone call allow for WAS or NYC?
|
Does the ability to SDC via the app go away once you've checked your bags?
|
Originally Posted by vanillabean
(Post 36123993)
I noticed, for some dates anyway, that booking PHL-SFO only shows the morning PHL-SEA flight, not the evening flight along with SEA-SFO the morning after. Would that impact your SDC options? Or, it's a stretch I admit, may a phone call allow for WAS or NYC?
the problem *might* be that the late SEA-SFO flight doesn't operate at the same time every day; if there's SEA-SJC/OAK, you could probably do co-terminal SDC from the late PHL-SEA, dash up to the gate two minutes after the door closes, and throw yourself on the GA's mercy for a morning flight back into SFO (of course making it very clear that you don't expect AS to cover a hotel) |
Originally Posted by PDXPremier
(Post 36197388)
Does the ability to SDC via the app go away once you've checked your bags?
It also goes away when you say you "have bags" during OLCI. Best to say "no" unless you want to call in or not changing. |
All times are GMT -6. The time now is 5:13 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.