Same Day Confirmed Change (SDC)
Mar 1, 2023, 2:51 pm
#571
Join Date: Jan 2018
Location: SJC/SFO. EWR/JFK
Programs: AS MVP 100K, DL PL
Posts: 541
Something may have changed recently along these lines...just tried changing an SFO-JFK flight to SFO-EWR, and was turned down by two different agents.
While I know this used to be an unofficial exception they made for elites, seem like that might be changing.
Anyone else with similar experience as of late?
While I know this used to be an unofficial exception they made for elites, seem like that might be changing.
Anyone else with similar experience as of late?
Mar 1, 2023, 3:19 pm
#572
Join Date: Mar 2007
Posts: 4,966
Something may have changed recently along these lines...just tried changing an SFO-JFK flight to SFO-EWR, and was turned down by two different agents.
While I know this used to be an unofficial exception they made for elites, seem like that might be changing.
Anyone else with similar experience as of late?
While I know this used to be an unofficial exception they made for elites, seem like that might be changing.
Anyone else with similar experience as of late?
AS actually knew about the delay the day before and said it wasn't mechanical or weather, but wouldn't tell us the reason. There was a large school trip on the inbound flight with over 100 kids so perhaps they had some issues and needed to wait for that group. But in any case not a great experience as before agents would make exceptions for delays.
Last edited by olouie; Mar 1, 2023 at 3:28 pm
Mar 1, 2023, 3:42 pm
#573
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,151
Originally Posted by olouie;[url=tel:35053193
35053193[/url]]AS would not let us SDC from IAD to DCA when we tried after they informed us of a 2-3 hour delay to our flight. Agents held firmed that coterm not allowed without significant delays which they didn’t know what qualified for that but said 2-3 hours wasn’t enough.
AS actually knew about the delay the day before and said it wasn't mechanical or weather, but wouldn't tell us the reason. There was a large school trip on the inbound flight with over 100 kids so perhaps they had some issues and needed to wait for that group. But in any case not a great experience as before agents would make exceptions for delays.
AS actually knew about the delay the day before and said it wasn't mechanical or weather, but wouldn't tell us the reason. There was a large school trip on the inbound flight with over 100 kids so perhaps they had some issues and needed to wait for that group. But in any case not a great experience as before agents would make exceptions for delays.
Mar 1, 2023, 4:11 pm
#574
Join Date: Mar 2007
Posts: 4,966
Mar 1, 2023, 4:33 pm
#575
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,151
Technically, I don't believe AS considers it a "co-terminal change" if they are allowing changes due to delays. It would be AS re-accommodating pax and they tend to be generous if you can find a suitable routing to get from A to B. Your experience sounds frustrating, though!
edit: EF said they didn't have access to it either at that point in time.
Last edited by anteater; Mar 2, 2023 at 2:47 pm
Mar 1, 2023, 5:27 pm
#576
Join Date: Mar 2007
Posts: 4,966
While EF can show that specific flight, it doesn't seem to provide access the flight notes beyond two days. I can view the notes for 2/27, though not helpful for this.
Technically, I don't believe AS considers it a "co-terminal change" if they are allowing changes due to delays. It would be AS re-accommodating pax and they tend to be generous if you can find a suitable routing to get from A to B. Your experience sounds frustrating, though!
Technically, I don't believe AS considers it a "co-terminal change" if they are allowing changes due to delays. It would be AS re-accommodating pax and they tend to be generous if you can find a suitable routing to get from A to B. Your experience sounds frustrating, though!
Mar 1, 2023, 10:05 pm
#577
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,502
AS would not let us SDC from IAD to DCA when we tried after they informed us of a 2-3 hour delay to our flight. Agents held firmed that coterm not allowed without significant delays which they didn’t know what qualified for that but said 2-3 hours wasn’t enough.
AS actually knew about the delay the day before and said it wasn't mechanical or weather, but wouldn't tell us the reason. There was a large school trip on the inbound flight with over 100 kids so perhaps they had some issues and needed to wait for that group. But in any case not a great experience as before agents would make exceptions for delays.
AS actually knew about the delay the day before and said it wasn't mechanical or weather, but wouldn't tell us the reason. There was a large school trip on the inbound flight with over 100 kids so perhaps they had some issues and needed to wait for that group. But in any case not a great experience as before agents would make exceptions for delays.
Mar 1, 2023, 10:34 pm
#578
Join Date: Mar 2007
Posts: 4,966
Mar 1, 2023, 10:48 pm
#579
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,502
I was thinking of the one that often comes up when there's a schedule change months in advance. Not sure if AS has automated rebooking during irrops, or at least I haven't encountered it.
My thought was that it's weird they wouldn't offer at least the same degree of flexibility for a 2-3 hour flight delay.
My thought was that it's weird they wouldn't offer at least the same degree of flexibility for a 2-3 hour flight delay.
Mar 2, 2023, 8:29 am
#580
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
I was thinking of the one that often comes up when there's a schedule change months in advance. Not sure if AS has automated rebooking during irrops, or at least I haven't encountered it.
My thought was that it's weird they wouldn't offer at least the same degree of flexibility for a 2-3 hour flight delay.
My thought was that it's weird they wouldn't offer at least the same degree of flexibility for a 2-3 hour flight delay.
Can always escalate to a supervisor too.
Mar 2, 2023, 10:32 am
#581
Join Date: Mar 2007
Posts: 4,966
Mar 30, 2023, 5:27 pm
#582
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,551
when it comes to SDC-ing an itinerary with a connection, lets say LAX-SFO-SEA departing LAX. at 9am. If I'd like to SDC that same exact routing to later in the day, will AS provide new flights times for both legs at the 24hr mark from LAX or would I have to wait until SFO-SEA hits the 24hr mark? ALso, would this require calling/texting AS or does OLCI/app handle this well?
Mar 30, 2023, 5:32 pm
#583
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,151
Originally Posted by atcanobbio;[url=tel:35131012
35131012]when it comes to SDC-ing an itinerary with a connection, lets say LAX-SFO-SEA departing LAX. at 9am. If I'd like to SDC that same exact routing to later in the day, will AS provide new flights times for both legs at the 24hr mark from LAX or would I have to wait until SFO-SEA hits the 24hr mark? ALso, would this require calling/texting AS or does OLCI/app handle this well?
So, if you’re on 9AM LAX-SFO and 12PM SFO-SEA, and you can change to any other LAX-SFO flight, you may end up in a bind if you can’t change SFO-SEA at T-24 of 12PM.
As for how to execute the SDC, the app should work but you could also text or call.
Personally, with the increased load factors and reduced SFO flights, and with the UG professor regularly clearing all J after T-24 I have found SDC to be a diminished benefit.
Let us know how it goes! 🤙🏻🥃
Mar 31, 2023, 12:31 pm
#584
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,502
Usually I use SDC to switch to a later flight, so I still find some benefit there. Agree, switching to an earlier flight is rough trying to find one with available J.
Apr 7, 2023, 3:01 pm
#585
Join Date: Jun 2011
Location: LKE/BFI/SEA
Posts: 200
Is Alaska ever flexible on the 24 hour window? I see a SDC I'd like to make is available with an empty row where I can stick my family, but my change window does not open for another 2 hours. I kinda doubt these seats will be available when my window opens.
I assume no, but thought I'd check with y'all for your experience.
Update: I called reservations and they made the change a half an hour prior to T-24, (and I got the seats I needed, and my partner is first on the upgrade list, woohoo) so I'm guessing T-24 is the policy but nothing preventing agents from being flexible on the window. I am a happy Alaska Airlines customer today.
I assume no, but thought I'd check with y'all for your experience.
Update: I called reservations and they made the change a half an hour prior to T-24, (and I got the seats I needed, and my partner is first on the upgrade list, woohoo) so I'm guessing T-24 is the policy but nothing preventing agents from being flexible on the window. I am a happy Alaska Airlines customer today.
Last edited by doublemazaa; Apr 7, 2023 at 5:16 pm