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Redeeming Cathay Pacific ticket using Alaska miles

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Old May 2, 2015, 9:14 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: eponymous_coward
Cathay award guide using Alaska Airlines miles

Note: Cathay flights cannot be booked using alaskaair.com:

Request your Partner Award reservation on Cathay Pacific by calling Alaska Airlines Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services) 5:00 a.m. - Midnight (PT), daily.
Routing Rules:
  • If its not on the award chart its not allowed.
  • No stopover on intra-regional awards, example Asia to Asia.
  • The only awards that do not break at HKG are intra-Asia or North American ones. For instance, Australia-Europe/Middle East/Asia outside of HKG will be two awards (breaking at HKG). The AS website can be misleading about this.
  • Otherwise open jaw or stopover allowed on each round trip award.
  • One stop-over allowed on one way award. Build open jaw and other advance routing by booking multiple one way awards. Please note change fee rule below
  • Allegedly stop-over only in Hong Kong, but some have posted success in other enroute cities such as YVR.
  • No fees for changes/cancellations prior to 60 days from departure.
  • Awards can be booked 330 days in advance

North American Gateway Cities:

Western
Vancouver
San Francisco
Los Angeles


Eastern
Boston
Chicago
New York (JFK & EWR)
Toronto

Award Chart Links*:

Asia
Australia
Europe
India/Middle East
North America




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Redeeming Cathay Pacific ticket using Alaska miles

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Old May 29, 2014, 7:46 am
  #91  
FlyerTalk Evangelist
 
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Originally Posted by LwoodY2K
Looks like it was just about trying out things on the website rather than booking them all (which makes sense if you're considering your options). Given that, I'm assuming there was no CX screenshot just because it's not bookable on the website to check these things out.
So cannot take the post as truth. Ticketing can fail. If its not ticketed there is no way to confirm its valid. Front line staff are wrong all the time so this could be no different.
CDKing is offline  
Old May 30, 2014, 11:22 am
  #92  
 
Join Date: Dec 2011
Posts: 375
Are segments on AS CX awards married together? That is, if I book A-B-C, and decide to change A-B, do they have to cancel and rebook B-C as well?
xiKiNGix is offline  
Old May 30, 2014, 12:07 pm
  #93  
 
Join Date: Jun 2013
Location: YVR
Programs: Marriott Gold
Posts: 952
Originally Posted by xiKiNGix
Are segments on AS CX awards married together? That is, if I book A-B-C, and decide to change A-B, do they have to cancel and rebook B-C as well?
Not to my knowledge. I think EK is the only one that has that requirement.
roastpuff is offline  
Old May 30, 2014, 10:21 pm
  #94  
 
Join Date: Jun 2012
Location: SEA
Programs: AS 75K
Posts: 759
Originally Posted by xiKiNGix
Are segments on AS CX awards married together? That is, if I book A-B-C, and decide to change A-B, do they have to cancel and rebook B-C as well?
I had SEA-LAX-HKG-BKK-CMB booked and they were able to remove the BKK-CMB section seemingly without having to do anything about the earlier sections.
LwoodY2K is offline  
Old Sep 2, 2014, 6:33 am
  #95  
 
Join Date: Mar 2008
Location: Tokyo
Programs: DL Diamond, ANA Platinum
Posts: 1,532
I'm trying to book a one way intra-Asia award on CX HND-HKG in late November in Y. Supposed to be 15,000 MP miles. Availability appears on BA for both Economy and Premium Economy, but the Alaska agent cannot find them. What's wrong?
FireEmblemPride is offline  
Old Sep 2, 2014, 4:38 pm
  #96  
 
Join Date: Jan 2005
Location: LAX_AMS_MNL
Programs: AS MVP, AA EXP - 1MM, BAEC BRZ, BVY GLD, Hilton DIA, Hyatt GLB
Posts: 749
Sometimes BA shows phantom availability. Check JAL website. Whenever checking CX you need to check both JL and BA website. If JL shows none available then there really is nothing available.
KL808 is offline  
Old Sep 2, 2014, 6:26 pm
  #97  
 
Join Date: Mar 2008
Location: Tokyo
Programs: DL Diamond, ANA Platinum
Posts: 1,532
Originally Posted by KL808
Sometimes BA shows phantom availability. Check JAL website. Whenever checking CX you need to check both JL and BA website. If JL shows none available then there really is nothing available.
JL's website also shows availability for the same flights.

EDIT: I called back and they had the availability after all! Apparently the agent just needs to follow a different protocol for CX awards than what they do for other airlines to get it to show up.

Even managed to get Premium Economy!

Last edited by FireEmblemPride; Sep 2, 2014 at 6:56 pm
FireEmblemPride is offline  
Old Sep 3, 2014, 10:34 pm
  #98  
 
Join Date: Nov 2010
Location: Australia
Programs: QF Platinum
Posts: 361
Im looking for CX flights HKG/CDG/HKG in J&F, can see them on Qantas site I guess that is a good indicator?.
Limewood is offline  
Old Sep 5, 2014, 12:38 am
  #99  
 
Join Date: Jun 2012
Location: SEA
Programs: AS 75K
Posts: 759
Originally Posted by Limewood
Im looking for CX flights HKG/CDG/HKG in J&F, can see them on Qantas site I guess that is a good indicator?.
Should be (though I have used only BA's site for finding flights to book).
LwoodY2K is offline  
Old Sep 5, 2014, 7:30 am
  #100  
FlyerTalk Evangelist
 
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Originally Posted by FireEmblemPride
JL's website also shows availability for the same flights.

EDIT: I called back and they had the availability after all! Apparently the agent just needs to follow a different protocol for CX awards than what they do for other airlines to get it to show up.

Even managed to get Premium Economy!
Yep you got a bad agent. LAN and CX still require the old way of booking. Every other partner is on the same web tool we use to book our own awards. This is what happens when partner award booking moves to regular reservations reps vs the dedicated partner award desk we used to speak with
CDKing is offline  
Old Sep 5, 2014, 7:58 pm
  #101  
 
Join Date: Nov 2010
Location: Australia
Programs: QF Platinum
Posts: 361
Originally Posted by LwoodY2K
Should be (though I have used only BA's site for finding flights to book).
Just about every time I do that I see no CX flights but BA flights via LHR and I do not wish to go via the latter.

When I try JAL for CX award flights its painfully slow.

As QF & CX are not all that helpful to one another I think if I see them there (on QF) its probably true.
Limewood is offline  
Old Sep 13, 2014, 7:14 am
  #102  
Used to be Sydneysider
 
Join Date: Jul 2001
Location: CPH
Programs: AS MVP/Gold (and 75K aspirant)
Posts: 2,984
Any reason not to check CX availability on their own site, versus going to JAL?

Or is that a case of them providing better availability to their own program members than to partners?
Savvy Traveler is offline  
Old Sep 13, 2014, 8:56 am
  #103  
FlyerTalk Evangelist
 
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Originally Posted by Savvy Traveler
Any reason not to check CX availability on their own site, versus going to JAL?

Or is that a case of them providing better availability to their own program members than to partners?
I personally would never use the partners own site to see availability. Unless it's DL or AA where we have access to all the saver seats. To much chance of a false positive although some seem to say asiamiles site is somewhat reliable. I personally like ba site because its always been right for me
CDKing is offline  
Old Sep 13, 2014, 5:23 pm
  #104  
 
Join Date: Nov 2010
Location: Australia
Programs: QF Platinum
Posts: 361
I see CX chart on AS says HKG to Europe, so this means to any ports they fly to like FCO, MIL and CDG?.
Limewood is offline  
Old Sep 13, 2014, 5:48 pm
  #105  
 
Join Date: Jun 2012
Location: SEA
Programs: AS 75K
Posts: 759
Originally Posted by Limewood
I see CX chart on AS says HKG to Europe, so this means to any ports they fly to like FCO, MIL and CDG?.
Sounds correct to me, though I haven't booked one myself.
LwoodY2K is offline  


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