How Complimentary Upgrades Work
#901
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Not on an upgraded ticket.
https://www.alaskaair.com/content/ai...cies-and-rules
Passengers traveling on a paid First Class or a First Class award ticket (e.g., A, D, F, P, or I class of service) on flights operated by Alaska Airlines have access to Alaska Lounge locations only on their day of flight. These fares do not include entrance agreements into other airline clubrooms. To access the Alaska Lounge, passengers must show their same-day First Class boarding pass to the Alaska Lounge Staff. Passengers upgraded to First Class, (booked in U class of service) whether complimentary, paid, or using miles do not have complimentary access to the Alaska Lounge.
#902
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,341
MVPs purchase standard Economy, are put in Refundable/Elite and may get moved into Premium Class. May later get upgraded to First.
R/E and PC are thinning out in the process, soon taken by more people. Then the R/E label drops and is standard Economy.
And before you know it, somehow Economy gets filled up. Where are they coming from?
R/E and PC are thinning out in the process, soon taken by more people. Then the R/E label drops and is standard Economy.
And before you know it, somehow Economy gets filled up. Where are they coming from?
#903
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
MVPs purchase standard Economy, are put in Refundable/Elite and may get moved into Premium Class. May later get upgraded to First.
R/E and PC are thinning out in the process, soon taken by more people. Then the R/E label drops and is standard Economy.
And before you know it, somehow Economy gets filled up. Where are they coming from?
R/E and PC are thinning out in the process, soon taken by more people. Then the R/E label drops and is standard Economy.
And before you know it, somehow Economy gets filled up. Where are they coming from?
Many of them were probably not able to select a seat, either because (1) they are not elite and there were only elite seats left, or (2) they bought saver and there were no saver-eligible seats left.
It's not uncommon to see 20-30 people on the "awaiting seats" list. The gate agent will assign seats to them before starting boarding. This is why gate agents are so busy in the last few minutes before boarding.
#904
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Here is a new wrinkle, at least for us.
We are booked on a F award flight on BA in June. The SEA/DEN segment was booked into Y on AS, with a W fare. At that time, it was a 900 and we selected row 17. Since that time, it has now been changed to A320 and we are still in Row 17. Yeah, many of you already know where I am going with this. It now shows we are in PC seats and it shows $110 due at bottom of seat map of our PNR. I am not going to touch it, was considering changing it to row 6 but that would trigger more problems.
If we are not upgraded before flight, will we be allowed to keep our exit row seats? (without additional charge)
We are booked on a F award flight on BA in June. The SEA/DEN segment was booked into Y on AS, with a W fare. At that time, it was a 900 and we selected row 17. Since that time, it has now been changed to A320 and we are still in Row 17. Yeah, many of you already know where I am going with this. It now shows we are in PC seats and it shows $110 due at bottom of seat map of our PNR. I am not going to touch it, was considering changing it to row 6 but that would trigger more problems.
If we are not upgraded before flight, will we be allowed to keep our exit row seats? (without additional charge)
#905
Join Date: Mar 2018
Programs: AS MVP Gold 75k, Hyatt Globalist, National Executive Elite
Posts: 272
Here is a new wrinkle, at least for us.
We are booked on a F award flight on BA in June. The SEA/DEN segment was booked into Y on AS, with a W fare. At that time, it was a 900 and we selected row 17. Since that time, it has now been changed to A320 and we are still in Row 17. Yeah, many of you already know where I am going with this. It now shows we are in PC seats and it shows $110 due at bottom of seat map of our PNR. I am not going to touch it, was considering changing it to row 6 but that would trigger more problems.
If we are not upgraded before flight, will we be allowed to keep our exit row seats? (without additional charge)
We are booked on a F award flight on BA in June. The SEA/DEN segment was booked into Y on AS, with a W fare. At that time, it was a 900 and we selected row 17. Since that time, it has now been changed to A320 and we are still in Row 17. Yeah, many of you already know where I am going with this. It now shows we are in PC seats and it shows $110 due at bottom of seat map of our PNR. I am not going to touch it, was considering changing it to row 6 but that would trigger more problems.
If we are not upgraded before flight, will we be allowed to keep our exit row seats? (without additional charge)
#906
Join Date: Nov 2009
Location: Yellow Springs
Programs: AS 75k
Posts: 1,523
Here is a new wrinkle, at least for us.
We are booked on a F award flight on BA in June. The SEA/DEN segment was booked into Y on AS, with a W fare. At that time, it was a 900 and we selected row 17. Since that time, it has now been changed to A320 and we are still in Row 17. Yeah, many of you already know where I am going with this. It now shows we are in PC seats and it shows $110 due at bottom of seat map of our PNR. I am not going to touch it, was considering changing it to row 6 but that would trigger more problems.
If we are not upgraded before flight, will we be allowed to keep our exit row seats? (without additional charge)
We are booked on a F award flight on BA in June. The SEA/DEN segment was booked into Y on AS, with a W fare. At that time, it was a 900 and we selected row 17. Since that time, it has now been changed to A320 and we are still in Row 17. Yeah, many of you already know where I am going with this. It now shows we are in PC seats and it shows $110 due at bottom of seat map of our PNR. I am not going to touch it, was considering changing it to row 6 but that would trigger more problems.
If we are not upgraded before flight, will we be allowed to keep our exit row seats? (without additional charge)
#907
Join Date: Jun 2018
Programs: Asia Miles
Posts: 8
Hi! I am a newly minted MVP Gold and I have never flown with a companion until today!
I had a quick question about upgrades with companions. I was wondering if upgrades are only processed if there are seats next to each other? If yes, are we allowed to sit separately if we talk to an agent? Couldn't really find the answer online so I wanted to check in with people here.
Thanks a lot!
I had a quick question about upgrades with companions. I was wondering if upgrades are only processed if there are seats next to each other? If yes, are we allowed to sit separately if we talk to an agent? Couldn't really find the answer online so I wanted to check in with people here.
Thanks a lot!
#908
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Hi! I am a newly minted MVP Gold and I have never flown with a companion until today!
I had a quick question about upgrades with companions. I was wondering if upgrades are only processed if there are seats next to each other? If yes, are we allowed to sit separately if we talk to an agent? Couldn't really find the answer online so I wanted to check in with people here.
Thanks a lot!
I had a quick question about upgrades with companions. I was wondering if upgrades are only processed if there are seats next to each other? If yes, are we allowed to sit separately if we talk to an agent? Couldn't really find the answer online so I wanted to check in with people here.
Thanks a lot!
#909
Join Date: Jun 2018
Programs: Asia Miles
Posts: 8
No, the auto-upgrade system will upgrade you regardless of there being seats together vs. apart. If you are traveling with a non-elite, then you need them on your reservation for the upgrade, but keep in mind that VERY often the system only upgrades one seat at a time (as U space opens up) so you're chances of getting passed up by single travelers below you on the list are significantly high. I typically have my kids on the same reservation as myself or my wife, but since they are both MVPs, I've had our reservations split or I just book them separately in the first place to increase upgrade chances (and yes, it does make a big difference since they will many time be able to snag the upgrade away from an MVP Gold with a companion if there is only one seat available at a time).
#910
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Some airlines will auto-split PNRs in this case. That tends to lead to other complaints.
#911
Join Date: Jun 2018
Programs: Asia Miles
Posts: 8
Nothing is broken.... if you are on the same PNR you have to sit in the same class of service. If there is 1 upgrade available you can't get upgraded unless you split the PNRs. This is true on every airline.
Some airlines will auto-split PNRs in this case. That tends to lead to other complaints.
Some airlines will auto-split PNRs in this case. That tends to lead to other complaints.
Helpful for the lone travelers, which I'm sure I have been on the opposite side of. Unhelpful for those traveling with companions and making others do workarounds (such as splitting up PNRs later) especially if its a perk that's advertised.
#912
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,299
I'm not refuting that one should be separated in different classes in services. If there is 1 available total, well, yeah, it makes sense to go to the subsequent person. Although if there are a total of 3 within the window but they decide to release it one at a time, thus off loading 3 others off the upgrade list while you're stuck in the back, it feels defeating.
Helpful for the lone travelers, which I'm sure I have been on the opposite side of. Unhelpful for those traveling with companions and making others do workarounds (such as splitting up PNRs later) especially if its a perk that's advertised.
Helpful for the lone travelers, which I'm sure I have been on the opposite side of. Unhelpful for those traveling with companions and making others do workarounds (such as splitting up PNRs later) especially if its a perk that's advertised.
#913
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I'm not refuting that one should be separated in different classes in services. If there is 1 available total, well, yeah, it makes sense to go to the subsequent person. Although if there are a total of 3 within the window but they decide to release it one at a time, thus off loading 3 others off the upgrade list while you're stuck in the back, it feels defeating.
Helpful for the lone travelers, which I'm sure I have been on the opposite side of. Unhelpful for those traveling with companions and making others do workarounds (such as splitting up PNRs later) especially if its a perk that's advertised.
Helpful for the lone travelers, which I'm sure I have been on the opposite side of. Unhelpful for those traveling with companions and making others do workarounds (such as splitting up PNRs later) especially if its a perk that's advertised.
I guess they could fix it by never releasing any U space before it got to gate control. They seemed to be doing that (or something close to it) it for a while last year and people complained about it (although, I've never really minded it, but some people really care that their upgrades are confirmed as early as possible)
My point here is just that there is no real solution to this problem. Different airlines do it differently, and people complain about it no matter how they do it.
#914
Join Date: Jan 2020
Location: Eastern Shore of Lake Michigan; Formerly SEA
Programs: AS MVPG | oneworld Sapphire
Posts: 578
Much earlier in this thread (that is, several years ago), there was talk of needing to call CS to have your mileage number removed from future reservations after getting the next status level, and then re-adding it yourself soon after. This was apparently the workaround to get your existing future reservation put into the right upgrade queue. (That's as far as I've gotten through the 61 pages of this thread.)
Is this still necessary, calling CS to remove the mileage number then re-adding it, or does the system recognize a newly attained status automatically now and factor it into future already-booked reservations?
In my case, I'll be hitting MVP the first week of March, not MVPG (no status currently), but I have some flights scheduled a few days afterward on routes and at times that may have plenty of upgrades available. I of course don't want to miss out on them if I qualify. Hope springs eternal and all that.
Is this still necessary, calling CS to remove the mileage number then re-adding it, or does the system recognize a newly attained status automatically now and factor it into future already-booked reservations?
In my case, I'll be hitting MVP the first week of March, not MVPG (no status currently), but I have some flights scheduled a few days afterward on routes and at times that may have plenty of upgrades available. I of course don't want to miss out on them if I qualify. Hope springs eternal and all that.
#915
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
[...]
In my case, I'll be hitting MVP the first week of March, not MVPG (no status currently), but I have some flights scheduled a few days afterward on routes and at times that may have plenty of upgrades available. I of course don't want to miss out on them if I qualify. Hope springs eternal and all that.
James