How Complimentary Upgrades Work
#151
Join Date: Apr 2013
Location: SJC, OAK, SFO
Programs: AA PRO, AS 100K
Posts: 188
I'm becoming extremely confused from reading this thread, but this is how I'm understanding it after doing so. Considering that no U space is ever released:
From T-330 to T-5 days:
75Ks on qualifying fares by time of request
GLDs/MVPs on qualifying fares by time of request
From T-5 to T-3 days:
75Ks on qualifying fares by time of request prior to T-5 days
75Ks on non-qualifying fares by time of request prior to T-5 days
75Ks on qualifying/non-qualifying fares by time of request after T-5 days
GLDs/MVPs on qualifying fares by time of request
From T-3 to T-2 days:
75Ks on qualifying fares by time of request prior to T-5 days
75Ks on non-qualifying fares by time of request prior to T-5 days
75Ks on qualifying/non-qualifying fares by time of request after T-5 days
GLDs/MVPs on qualifying fares by time of request prior to T-3 days
GLDs on non-qualifying fares by time of request prior to T-3 days
GLDs on qualifying/non-qualifying fares and MVPs on qualifying fares by time of request after T-3 days
From T-2 days to departure:
75Ks on qualifying fares by time of request prior to T-5 days
75Ks on non-qualifying fares by time of request prior to T-5 days
75Ks on qualifying/non-qualifying fares by time of request after T-5 days
GLDs/MVPs on qualifying fares by time of request prior to T-3 days
GLDs on non-qualifying fares by time of request prior to T-3 days
GLDs on qualifying/non-qualifying fares and MVPs on qualifying fares by time of request between T-3 days and T-2 days
MVPs on non-qualifying fares by time of request prior to T-2 days
GLDs/MVPs on qualifying/non-qualifying fares by time of request after T-2 days
DL DMs/PMs/GMs on qualifying/non-qualifying fares by time of request
From T-330 to T-5 days:
75Ks on qualifying fares by time of request
GLDs/MVPs on qualifying fares by time of request
From T-5 to T-3 days:
75Ks on qualifying fares by time of request prior to T-5 days
75Ks on non-qualifying fares by time of request prior to T-5 days
75Ks on qualifying/non-qualifying fares by time of request after T-5 days
GLDs/MVPs on qualifying fares by time of request
From T-3 to T-2 days:
75Ks on qualifying fares by time of request prior to T-5 days
75Ks on non-qualifying fares by time of request prior to T-5 days
75Ks on qualifying/non-qualifying fares by time of request after T-5 days
GLDs/MVPs on qualifying fares by time of request prior to T-3 days
GLDs on non-qualifying fares by time of request prior to T-3 days
GLDs on qualifying/non-qualifying fares and MVPs on qualifying fares by time of request after T-3 days
From T-2 days to departure:
75Ks on qualifying fares by time of request prior to T-5 days
75Ks on non-qualifying fares by time of request prior to T-5 days
75Ks on qualifying/non-qualifying fares by time of request after T-5 days
GLDs/MVPs on qualifying fares by time of request prior to T-3 days
GLDs on non-qualifying fares by time of request prior to T-3 days
GLDs on qualifying/non-qualifying fares and MVPs on qualifying fares by time of request between T-3 days and T-2 days
MVPs on non-qualifying fares by time of request prior to T-2 days
GLDs/MVPs on qualifying/non-qualifying fares by time of request after T-2 days
DL DMs/PMs/GMs on qualifying/non-qualifying fares by time of request
#152
Join Date: Apr 2013
Location: SJC, OAK, SFO
Programs: AA PRO, AS 100K
Posts: 188
Now for two questions:
1) Why are DL DMs/PMs/GMs on the DL forum reporting upgrade success on AS prior to T-2? Is that because U space is released but AS knows there are no MVPs on non-qualifying fares at the moment to upgrade at T-2?
2) When U space is released, is the waitlist immediately processed or, for example, is there a chance someone using an MVP Gold Guest Upgrade prior to the upgrade processor could be upgraded but nobody on the waitlist?
1) Why are DL DMs/PMs/GMs on the DL forum reporting upgrade success on AS prior to T-2? Is that because U space is released but AS knows there are no MVPs on non-qualifying fares at the moment to upgrade at T-2?
2) When U space is released, is the waitlist immediately processed or, for example, is there a chance someone using an MVP Gold Guest Upgrade prior to the upgrade processor could be upgraded but nobody on the waitlist?
Last edited by jaloola; Mar 3, 2014 at 12:14 am
#154
Join Date: Sep 2001
Programs: Alaska Tanzanite 100K
Posts: 3,858
Ok, now I'm annoyed. Was #6 of like 35 for this morning's JNU-SEA on a ticket I bought like 9 months ago, but due to a Delta misconnect I didn't go. I'm now going a DIFFERENT direction and have a completely NEW ticket for the later JNU-SEA flight... and tada.. I'm #2 on the list.
Should we just start calling this "Upgrade Roulette" as there seems to be no clear science/direction with how the list is done? I highly doubt that there is only 1 other MVP/MVPG on my flight.
Should we just start calling this "Upgrade Roulette" as there seems to be no clear science/direction with how the list is done? I highly doubt that there is only 1 other MVP/MVPG on my flight.
#155
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Ok, now I'm annoyed. Was #6 of like 35 for this morning's JNU-SEA on a ticket I bought like 9 months ago, but due to a Delta misconnect I didn't go. I'm now going a DIFFERENT direction and have a completely NEW ticket for the later JNU-SEA flight... and tada.. I'm #2 on the list.
Should we just start calling this "Upgrade Roulette" as there seems to be no clear science/direction with how the list is done? I highly doubt that there is only 1 other MVP/MVPG on my flight.
Should we just start calling this "Upgrade Roulette" as there seems to be no clear science/direction with how the list is done? I highly doubt that there is only 1 other MVP/MVPG on my flight.
#156
Join Date: Sep 2001
Programs: Alaska Tanzanite 100K
Posts: 3,858
CDK -
According to how Alaska says the day-of-departure upgrade list is sorted, MVPs and MVPG's are NOT differentiated, and it is based on the time you were placed on the upgrade list or time of booking. I literally bought my ticket for the 150PM flight at like 8AM today.
According to how Alaska says the day-of-departure upgrade list is sorted, MVPs and MVPG's are NOT differentiated, and it is based on the time you were placed on the upgrade list or time of booking. I literally bought my ticket for the 150PM flight at like 8AM today.
#157
Join Date: Jun 2008
Location: Sunny Seattle
Programs: AS MVPG 75K, HH Diamond
Posts: 539
Perhaps, but that's not what you're looking at. The list is only those eligible passengers that (1) haven't been upgraded already at T>24 and (2) have already checked in. On an elite light flight in particular, that's entirely reasonable.
I see that AS76 is up to ten names on the waitlist now, an hour before departure, suggesting that there were indeed plenty of people left to check in when you posted.
I see that AS76 is up to ten names on the waitlist now, an hour before departure, suggesting that there were indeed plenty of people left to check in when you posted.
#158
Join Date: Mar 2008
Location: WA, US
Programs: lots of little things
Posts: 705
CDK -
According to how Alaska says the day-of-departure upgrade list is sorted, MVPs and MVPG's are NOT differentiated, and it is based on the time you were placed on the upgrade list or time of booking. I literally bought my ticket for the 150PM flight at like 8AM today.
According to how Alaska says the day-of-departure upgrade list is sorted, MVPs and MVPG's are NOT differentiated, and it is based on the time you were placed on the upgrade list or time of booking. I literally bought my ticket for the 150PM flight at like 8AM today.
Some agents are really nice and take the time to explain, even sometimes just saying "here, take a look!"
Regardless, sounds like the later flight was lighter and in your favor. How'd it work out in the end?
#159
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
I'm not sure why that would've been quoted by Alaska. After seeing the other side of the agent's monitors, the day of departure list is sorted by 75k/mvpg/mvp/DL/non-elite paid requests. Then, among each level, it's sorted by the time placed on the list or time of booking as you were quoted.
#160
Join Date: Mar 2008
Location: WA, US
Programs: lots of little things
Posts: 705
That's not what Missy said. Have you read through this thread? http://www.flyertalk.com/forum/alask...ades-work.html
I was thinking the "gate priority list," or the airport upgrade list, if I'm using that correctly. How they're shown and manually cleared at D-30 after no-shows, misconnects, etc. This however conflicts with what Missy says regarding agents clearing from the time-only list before being transferred to the airport list. AFAIK and have seen, upgrades cleared manually at D-30 are from the airport upgrade list, just as seen on the app and monitors, which is ordered specifically by tier then time.
Sorry to derail the thread.
#161
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
That's true, I was wrong to call it the "day of departure list." I forgot about the auto-upgrade list running until D-60. Sorry about that.
I was thinking the "gate priority list," or the airport upgrade list, if I'm using that correctly. How they're shown and manually cleared at D-30 after no-shows, misconnects, etc. This however conflicts with what Missy says regarding agents clearing from the time-only list before being transferred to the airport list. AFAIK and have seen, upgrades cleared manually at D-30 are from the airport upgrade list, just as seen on the app and monitors, which is ordered specifically by tier then time.
Sorry to derail the thread.
I was thinking the "gate priority list," or the airport upgrade list, if I'm using that correctly. How they're shown and manually cleared at D-30 after no-shows, misconnects, etc. This however conflicts with what Missy says regarding agents clearing from the time-only list before being transferred to the airport list. AFAIK and have seen, upgrades cleared manually at D-30 are from the airport upgrade list, just as seen on the app and monitors, which is ordered specifically by tier then time.
Sorry to derail the thread.
Hopefully someone can clear up which list the GAs work from at D-30.
#162
Join Date: May 2009
Location: Boston, MA
Programs: AA Million Miler, Mosaic, Delta Platinum
Posts: 1,561
Okay, I've read through this thread and am not sure about the following: is it possible to know at booking when an instant upgrade is available? If there is a little gold U (I'm color blind enough that I'm not sure it's gold) that says "MVP Gold Upgrade" available next to the fare I've selected, does that mean an instant upgrade is available? Or do you need to purchase the ticket to find out?
It worked on a recent ticket purchase but don't know if I was lucky or if it went as expected.
I'm a 75K.
It worked on a recent ticket purchase but don't know if I was lucky or if it went as expected.
I'm a 75K.
#164
Join Date: May 2009
Location: Boston, MA
Programs: AA Million Miler, Mosaic, Delta Platinum
Posts: 1,561
#165
Join Date: Mar 2013
Location: SEA
Posts: 3,955
Let's say I purchase a ticket on 6/1/2014, BOS-SAN-BOS, and I'm an MVP and waitlist for a UG. Then on 12/1/2014, I changed the SAN-BOS segment to a different date. Is my waitlist status 6/1 for BOS-SAN and 12/1 for SAN-BOS, or am I 12/1 for both?