$110 Companion Ticket Valid for COACH class only - Effective August 1st, 2012
#662
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Wirelessly posted (beckoa's PWP wondrousdevice3.0: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.0.0.583 Mobile Safari/534.11+)
Pre Sept script perhaps? That's what it sounds like... (TPS report anyone )
Originally Posted by HikerT
The way the script is phrased to intentionally mislead speaks volumes about integrity and the direction AS is heading.
#663
Join Date: Feb 2005
Location: Alaska
Programs: Alaska MVPG
Posts: 265
Amazing what they come up with in the airline business now. My favorite remains the decision by American Airlines to remove the olives from their dinner salads. So petty in the big scheme of things (just like Alaska's decision on the companion ticket). Of course, years after the "olive decision", look where American is heading.
#664
Join Date: Feb 2006
Location: portland, oregon
Programs: alaska, united, air france, lufthansa,delta, starwood
Posts: 382
Amazing what they come up with in the airline business now. My favorite remains the decision by American Airlines to remove the olives from their dinner salads. So petty in the big scheme of things (just like Alaska's decision on the companion ticket). Of course, years after the "olive decision", look where American is heading.
#665
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
It sure didn't help American stay out of bankruptcy. No indication Alaska is going to reverse its recent course changes. I am really interested to see if Alaska's recent decisions and its impact on customer loyalty results in reduced revenue. It certainly will from me...
#666
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,193
It sure didn't help American stay out of bankruptcy. No indication Alaska is going to reverse its recent course changes. I am really interested to see if Alaska's recent decisions and its impact on customer loyalty results in reduced revenue. It certainly will from me...
And the companion cert changes may result in changes in credit card loyalty and behavior, but not necessarily flying behavior. Confounding the two may lead to poor conclusions.
#667
Join Date: Sep 2001
Location: Seattle, WA
Posts: 5,953
It sure didn't help American stay out of bankruptcy. No indication Alaska is going to reverse its recent course changes. I am really interested to see if Alaska's recent decisions and its impact on customer loyalty results in reduced revenue. It certainly will from me...
#668
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,591
#669
Join Date: Feb 2005
Location: Alaska
Programs: Alaska MVPG
Posts: 265
Exactly! It can take a long time but it is very indicative of the mindset that permeates the industry from the 1980s on. Not only olives but pillows, blankets, baggage fees, charging for food, fees to talk to an agent on the phone, etc. From the olive the road leads to charging for "premium seats", fees to seat families together, and who knows what else. More and more, customer satisfaction is sometimes given lip service in deference to the financial bottom line.
#670
Join Date: Apr 2001
Location: SEA
Programs: No status anywhere :(
Posts: 867
Exactly! It can take a long time but it is very indicative of the mindset that permeates the industry from the 1980s on. Not only olives but pillows, blankets, baggage fees, charging for food, fees to talk to an agent on the phone, etc. From the olive the road leads to charging for "premium seats", fees to seat families together, and who knows what else. More and more, customer satisfaction is sometimes given lip service in deference to the financial bottom line.
#671
Join Date: Sep 2001
Location: Seattle, WA
Posts: 5,953
Exactly! It can take a long time but it is very indicative of the mindset that permeates the industry from the 1980s on. Not only olives but pillows, blankets, baggage fees, charging for food, fees to talk to an agent on the phone, etc. From the olive the road leads to charging for "premium seats", fees to seat families together, and who knows what else. More and more, customer satisfaction is sometimes given lip service in deference to the financial bottom line.
#672
Join Date: Feb 2005
Location: Alaska
Programs: Alaska MVPG
Posts: 265
You should probably start at deregulation then, when the playing field was leveled for all airlines and they were forced to start competing with each other for who offered the lowest fare, rather than who had the best inflight meals and most inflight amenities. THAT is when the real backslide started. You can't maintain those amenities while still giving the U.S. traveling public what they want most - cheap, affordable fares.
#673
Join Date: Nov 2010
Location: NYC
Programs: AA EXP, Hilton GLD, Marriott Plat, NEXUS/GE
Posts: 2,872
#674
Join Date: Feb 2005
Location: JNU
Programs: HH D, AS MM/MVPG for life/AL, Awesome Wipes VIP Club, NEXUS, Hertz 5-Star Gold
Posts: 2,893
#675
Join Date: Feb 2006
Location: portland, oregon
Programs: alaska, united, air france, lufthansa,delta, starwood
Posts: 382
Flying was appreciably "better" w/the companion certificate if you used it to book first class which is how I used it. Without the ability to use the companion certificate to fly first class, I gave up my B of A Alaska VISA cards and I'm giving up on Alaska. Still hope that they reverse course but if they can handle a 3 month pummeling and are showing no signs of course changes, I guess it's over.