$110 Companion Ticket Valid for COACH class only - Effective August 1st, 2012
Aug 15, 2012, 11:06 pm
#586
Join Date: Feb 2005
Location: Alaska
Programs: Alaska MVPG
Posts: 265
Do the people who write these replies to customers also have any training in writing talking point for politicians? I wonder if it is difficult for people to write these "feel good" responses that comply with the corporate line? 
Last edited by ChugiakAk; Aug 15, 2012 at 11:13 pm
Aug 15, 2012, 11:23 pm
#587
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
Aug 16, 2012, 4:46 pm
#588
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
wow 40 pages later eh... People like myself must still be pretty mad. So anyhow I had a question that came to mind.....does this lame companion fare still work with instant upgradable fares when available for golds and a companion still work or did they axe that too? Not that there are 2 seats with instant upgrade open right after a purchase to Hawaii or EWR 
Aug 16, 2012, 4:51 pm
#589
Original Member
Join Date: May 1998
Location: CT (NYC Suburbs), Gulf Stream, FL
Programs: United Premier 1K, American AAdvantage Gold
Posts: 3,089
The whole thing is silly. They control inventory, so it can simply be restricted. Each year, I have bought a F/C RT companion fare between Newark and Seattle. At current rates, that still breaks down to around $900 per seat. I have to believe those numbers compare favorably with discounted Cruise fares, and negotiated corporate rates. It's senseless for them to annoy good customers, especially when they have full control.
Aug 16, 2012, 5:01 pm
#590
Join Date: Feb 2006
Location: portland, oregon
Programs: alaska, united, air france, lufthansa,delta, starwood
Posts: 382
More gibberish!
Today's mail brings a 3 page letter from the "Customer Satisfaction Department" of B of A stating "As your account anniversary approaches, we want to thank you for being a valued Alaska credit card customer." It then goes on to tout the card and misdirects the consumer re its Annual Companion Fare from $110-it says 0 that it's only for coach but rather gives a head fake by putting an asterisk at the end of the paragraph which causes you to read the footnote where it states "See terms and conditions..."which presumably says Coach only.
This would be a little less funny if I hadn't closed the account and destroyed the associated cards several weeks ago.
"Customer Satisfaction Department"-----wow!
This would be a little less funny if I hadn't closed the account and destroyed the associated cards several weeks ago.
"Customer Satisfaction Department"-----wow!
Aug 16, 2012, 5:30 pm
#591
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,217
It's past my anniversary, but I got a "lovely" communique telling me "Congratulations, As a valued customer (of the Visa card), you get great benefits and more"...but they don't even have the decency to mention the no more First Class companion ticket...they just footnote it to say to go to www.alaskaair.com/myaccount and click on "My Discount Codes".
And what are these Visa Signature Card "Events" (my paren) that I'm now supposedly invited to?
And what are these Visa Signature Card "Events" (my paren) that I'm now supposedly invited to?
Aug 16, 2012, 5:33 pm
#592
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
Aug 16, 2012, 5:46 pm
#593
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,217
Seriously? That is too funny. So how do you get an actual invitation (as opposed to having "access")...and I'm sure they are located nowhere near where I am, but you never know...I just might use my Alaska Airlines B of A Signature Visa card with 3x the miles to get there...
Aug 17, 2012, 8:46 am
#595
Join Date: Feb 2006
Location: portland, oregon
Programs: alaska, united, air france, lufthansa,delta, starwood
Posts: 382
Just wonderin.....
Aug 17, 2012, 10:44 am
#598
Join Date: Dec 2007
Location: PDX
Programs: AS MVPG
Posts: 608
Overall, I think Visa does a lousy job of advertising the perks that come with a Signature card.
Aug 17, 2012, 11:20 am
#599
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
Seriously? That is too funny. So how do you get an actual invitation (as opposed to having "access")...and I'm sure they are located nowhere near where I am, but you never know...I just might use my Alaska Airlines B of A Signature Visa card with 3x the miles to get there...
www.visa.com/visa_signature
Aug 17, 2012, 10:21 pm
#600
Join Date: Feb 2006
Location: portland, oregon
Programs: alaska, united, air france, lufthansa,delta, starwood
Posts: 382
I think they send emails to people in the area of the event. I know they had a dinner here in Seattle at Canlis. It was $75 a head to get in. Normally a dinner at Canlis is going cost easily double that.
www.visa.com/visa_signature
www.visa.com/visa_signature
Deals like $75/head for a dinner at Canlis or a free ticket to Tron don't justify my continuing to pay a full fare first class fare on top of a companion fare(which I can no longer do) nor the $5,000 + B of A was realizing from the 2-3% skim off my cards. A dumb corporate decision that will cost everyone something.