Alaska Airlines Canadian MasterCard

Old Aug 19, 17, 12:04 am
  #1081  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG75K, UA PP, Marriott Bonvoy Titanium
Posts: 3,379
Originally Posted by MAXII View Post
Thanks for your super post and putting things in perspective for me. Renewal is assured now!😀
My pleasure! 😊

One additional point. I am a Costcoholic... lol. I had an American Express because that was the ONLY credit card they accepted. When I got my 2% bonus cheque back at the end of the year I never knew if I should be happy or sad. 🤔 While the cheque in the $300 to $350 range was nice it made me realize that I had spent $15,000 to $17,500 dollars at Costco over the prior year.

I am happy that the partnership ended and now Costco accepts Mastercard so I can use my Alaska Airlines Mastercard in Canada. Ironically, when the American Express partnership ended in the United States Costco started accepting Visa so I can use my Alaska Airlines Visa in the US.

If my habits continue, instead of a $300-$350 annual rebate, I am earning an addition 15K-17.5K redeemable miles. That can take me one way from Kelowna to San Josť Costa Rica. I value the award at more than $238-$278 USD.

If you have any other questions or would like some ideas on maximizing the companion certificate, feel free to PM me.

Cheers

James
Flying for Fun is offline  
Old Aug 19, 17, 10:01 am
  #1082  
 
Join Date: Oct 2014
Posts: 256
Originally Posted by Flying for Fun View Post
My pleasure! 😊

One additional point. I am a Costcoholic... lol. I had an American Express because that was the ONLY credit card they accepted. When I got my 2% bonus cheque back at the end of the year I never knew if I should be happy or sad. 🤔 While the cheque in the $300 to $350 range was nice it made me realize that I had spent $15,000 to $17,500 dollars at Costco over the prior year.

I am happy that the partnership ended and now Costco accepts Mastercard so I can use my Alaska Airlines Mastercard in Canada. Ironically, when the American Express partnership ended in the United States Costco started accepting Visa so I can use my Alaska Airlines Visa in the US.

If my habits continue, instead of a $300-$350 annual rebate, I am earning an addition 15K-17.5K redeemable miles. That can take me one way from Kelowna to San Josť Costa Rica. I value the award at more than $238-$278 USD.

If you have any other questions or would like some ideas on maximizing the companion certificate, feel free to PM me.

Cheers

James
Very kind, thanks.😆 I've printed off the info for future ref. too.
MAXII is offline  
Old Sep 3, 17, 10:00 am
  #1083  
 
Join Date: Dec 2015
Posts: 25
Does anyone know the proper number to call for customer service regarding this card? My partner was approved but the card was sent to the wrong address. When we call the application number listed on the application website, it just plays a long series of advertisements and then cuts out (no mention of the alaska card). We are calling from within the US, could that be the problem?

Any help on how to get in touch with a CSR about this card would be great. TD and Alaska have no record of the card yet..

Thanks!
jbb93 is offline  
Old Sep 3, 17, 10:20 am
  #1084  
 
Join Date: Feb 2010
Location: yvr
Posts: 83
Originally Posted by jbb93 View Post
Does anyone know the proper number to call for customer service regarding this card? My partner was approved but the card was sent to the wrong address. When we call the application number listed on the application website, it just plays a long series of advertisements and then cuts out (no mention of the alaska card). We are calling from within the US, could that be the problem?

Any help on how to get in touch with a CSR about this card would be great. TD and Alaska have no record of the card yet..

Thanks!
From their website:

Contact Customer Service
For current balance and payment information, sign in to Online Access. To report your card lost or stolen, for help with your account, or to inquire about MBNA products and services:
Get help with your account:

1-888-876-6262
Hearing Impaired (TTY/TDD):

1-800-872-5758
From outside Canada:

1-613-907-3505 (call collect)
CanuckFan is offline  
Old Sep 3, 17, 10:26 am
  #1085  
 
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS MVPG, UA peon, BA Bronze, Marriott Gold, HH Diamond, Fairmont Plat (RIP)
Posts: 5,432
Originally Posted by jbb93 View Post
Does anyone know the proper number to call for customer service regarding this card? My partner was approved but the card was sent to the wrong address. When we call the application number listed on the application website, it just plays a long series of advertisements and then cuts out (no mention of the alaska card). We are calling from within the US, could that be the problem?

Any help on how to get in touch with a CSR about this card would be great. TD and Alaska have no record of the card yet..

Thanks!
I just called customer service yesterday. My card got declined and it turns out that all of the information in their tap (contactless) system somehow got deleted so the tap function doesn't work. Pin works but I never thought to try that. They have to send out new cards to everyone affected.

Anyway, it is 1-888-876-6262. I keyed in my card number, which you probably don't know, and then a phone service pin which has to set up in advance, which again you probably don't have. Not sure if you can get to the menu without it. Then 1 for english, 5 for other options, none of which was what I needed, so then I pressed 0 and got a rep. So maybe just try 0 right from the start.

I will say I had a horribly long wait time. Probably due to the problem I described above. I think I waited close to an hour.
Finkface is offline  
Old Oct 1, 17, 11:27 am
  #1086  
 
Join Date: Oct 2014
Posts: 256
Foreign Travel: No Longer Need to Call In

2 weeks ago, I called in to provide a travel notification to MBNA as I normally do. Pleased to learn that this is no longer necessary. CS rep explained that they now have new technology in place.

Just thought I'd pass this on as I haven't seen this mentioned.
MAXII is offline  
Old Oct 17, 17, 3:16 pm
  #1087  
 
Join Date: Aug 2015
Posts: 24
Hello Everyone in frequent flyer land. I never saw this question answered so does anyone know if holders of the MBNA World Elite MC in Canada get a free checked bag (for up to 6 people on the same itinerary) as they advertise on the US credit card?
I have held this card several times before and would get it again for this purpose as we will have a party of 5 traveling from YYC to SEA next Summer.
danno95 is offline  
Old Oct 27, 17, 5:56 pm
  #1088  
 
Join Date: May 2015
Location: YVR, ZRH
Programs: *G
Posts: 6,927
So uh, I got a new card in the mail today with the same expiry date as the old card. Didn't get any notification that that would happen in advance and expiry isn't for another year.

It's got a new look though, now dark blue with the Inuit logo instead of black.

So I guess I have two active cards now?
Smiley90 is offline  
Old Oct 27, 17, 8:10 pm
  #1089  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG75K, UA PP, Marriott Bonvoy Titanium
Posts: 3,379
Originally Posted by Smiley90 View Post
So uh, I got a new card in the mail today with the same expiry date as the old card. Didn't get any notification that that would happen in advance and expiry isn't for another year.

It's got a new look though, now dark blue with the Inuit logo instead of black.

So I guess I have two active cards now?
I believe they are just slowly sending out the new format cards. My partner received one also long before the expiry date. Once you activate the new card the old one is deactivated so you will no longer be able to use it. You will see a two digit numeral on the lower left above your name. That is the card number and will be one higher than the old card number and it is coded into the chip and magnetic strip so once activated any prior card cannot be used.

James

Last edited by Flying for Fun; Oct 27, 17 at 8:16 pm
Flying for Fun is offline  
Old Oct 27, 17, 8:20 pm
  #1090  
 
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS MVPG, UA peon, BA Bronze, Marriott Gold, HH Diamond, Fairmont Plat (RIP)
Posts: 5,432
Originally Posted by Smiley90 View Post
So uh, I got a new card in the mail today with the same expiry date as the old card. Didn't get any notification that that would happen in advance and expiry isn't for another year.

It's got a new look though, now dark blue with the Inuit logo instead of black.

So I guess I have two active cards now?
It has to do with this https://www.flyertalk.com/forum/28771368-post1085.html

The rep told me they were replacing all cards just as a precaution as they aren't sure which cards' tap function was affected. Not all cards were affected and, if you don't use tap, you may not know if it is working or not. But they are replacing all of them anyway. So everyone wil get a new card at some point.
Finkface is offline  
Old Oct 27, 17, 8:59 pm
  #1091  
 
Join Date: May 2015
Location: YVR, ZRH
Programs: *G
Posts: 6,927
Originally Posted by Flying for Fun View Post
I believe they are just slowly sending out the new format cards. My partner received one also long before the expiry date. Once you activate the new card the old one is deactivated so you will no longer be able to use it. You will see a two digit numeral on the lower left above your name. That is the card number and will be one higher than the old card number and it is coded into the chip and magnetic strip so once activated any prior card cannot be used.

James
Originally Posted by Finkface View Post
It has to do with this https://www.flyertalk.com/forum/28771368-post1085.html

The rep told me they were replacing all cards just as a precaution as they aren't sure which cards' tap function was affected. Not all cards were affected and, if you don't use tap, you may not know if it is working or not. But they are replacing all of them anyway. So everyone wil get a new card at some point.
huh, interesting. Mine was working just fine. But good on them I suppose!
Smiley90 is offline  
Old Oct 29, 17, 11:22 am
  #1092  
 
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Marriott Titanium / Lifetime Gold, Hertz President's Circle
Posts: 4,402
Originally Posted by danno95 View Post
Hello Everyone in frequent flyer land. I never saw this question answered so does anyone know if holders of the MBNA World Elite MC in Canada get a free checked bag (for up to 6 people on the same itinerary) as they advertise on the US credit card?
I have held this card several times before and would get it again for this purpose as we will have a party of 5 traveling from YYC to SEA next Summer.
I don't believe that this is the case if I recall correctly. I seem to recall paying for $25 checked back while I held the car before I was MVP. I may stand to be corrected.
worldtraveller73 is offline  
Old Oct 29, 17, 12:54 pm
  #1093  
 
Join Date: May 2015
Location: YVR, ZRH
Programs: *G
Posts: 6,927
Originally Posted by Flying for Fun View Post
I believe they are just slowly sending out the new format cards. My partner received one also long before the expiry date. Once you activate the new card the old one is deactivated so you will no longer be able to use it. You will see a two digit numeral on the lower left above your name. That is the card number and will be one higher than the old card number and it is coded into the chip and magnetic strip so once activated any prior card cannot be used.

James
How did you guys activate the card online? it only lets you input the card number&name for new card activation and since that's the same it just keeps giving me "card is already activated"..... how do I replace my card info online? How did you activate the card? rather confused at the moment.
Smiley90 is offline  
Old Oct 30, 17, 12:37 pm
  #1094  
 
Join Date: Sep 2012
Location: YVR
Posts: 1,787
Originally Posted by Smiley90 View Post
How did you guys activate the card online? it only lets you input the card number&name for new card activation and since that's the same it just keeps giving me "card is already activated"..... how do I replace my card info online? How did you activate the card? rather confused at the moment.
It may already be activated? If not, you'll probably have to call it in.
pokee is offline  
Old Oct 30, 17, 4:31 pm
  #1095  
 
Join Date: Dec 2011
Location: YYZ-ish
Programs: *void
Posts: 2,227
Originally Posted by Smiley90 View Post
How did you guys activate the card online? it only lets you input the card number&name for new card activation and since that's the same it just keeps giving me "card is already activated"..... how do I replace my card info online? How did you activate the card? rather confused at the moment.
I would think you would just need to call in to activate the card. Just like as if you received a replacement card for an expired/lost card. You've already registered the card online, and now just need to call and activate the new card, thereby also invalidating the prior card.
JJonahJ is offline  

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