Alaska Airlines Canadian MasterCard

Old May 30, 17, 10:30 am
  #1051  
 
Join Date: Dec 2011
Location: YYZ-ish
Programs: *void
Posts: 2,239
Originally Posted by Jma12 View Post
I still have not receive the miles. Called both mbna and AS and both gave me different answers, very frustrated!
Last month it took 15 days to complete the transfer, from MBNA's listed transfer date, to seeing the points in my AS account. The guy in charge of this must be on vacation.
JJonahJ is offline  
Old May 30, 17, 1:29 pm
  #1052  
 
Join Date: Jan 2014
Location: yyz
Posts: 1,544
I wouldn't get too worked up. It took two months to hit my account once.
grandgourmand is offline  
Old Jun 1, 17, 10:06 pm
  #1053  
 
Join Date: Dec 2014
Location: Canada
Posts: 822
Originally Posted by Jma12 View Post
I have been waiting for 2 weeks for my AS miles, it was not credit into my account this month. A friend of mine also had the same problem. Anyone else?
Yep,mine delayed too.
I emailed them and they said there was a delay in the May points posting.Said mine should be posted by June 4.
jubberly is offline  
Old Jun 2, 17, 11:29 am
  #1054  
 
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,458
Originally Posted by jubberly View Post
Yep,mine delayed too.
I emailed them and they said there was a delay in the May points posting.Said mine should be posted by June 4.
Who did you email - Alaska or MBNA?
robsaw is offline  
Old Jun 2, 17, 1:57 pm
  #1055  
 
Join Date: May 2015
Location: YVR, ZRH
Programs: *G
Posts: 7,552
What's more important for repeat signup bonuses - time between applications or time between closing & re-applying?
Smiley90 is offline  
Old Jun 2, 17, 8:49 pm
  #1056  
 
Join Date: Dec 2014
Location: Canada
Posts: 822
Originally Posted by robsaw View Post
Who did you email - Alaska or MBNA?
Alaska.

Their reply

Missing Miles credit

Mileage Plan <[email protected]>


Reply|
Wed 05-31, 9:59 AM

Hi xxxx,

Thank you for contacting Alaska Airlines. I apologize for our delay in
responding back to you.

The May file has been delayed in posting and is due to post this coming
weekend. You should see the miles posted by this coming Sunday. I apologize
for any inconvenience this may have caused.

Kind Regards,
xxxx
Customer Care
jubberly is offline  
Old Jun 4, 17, 12:46 am
  #1057  
 
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC25K, AS MVP, WS Silver, Marriott Plat, Hyatt-Explorist, DL,BA,KE
Posts: 1,909
Still no miles posted as of June 4th! What a disappointment.
Jma12 is offline  
Old Jun 5, 17, 9:25 pm
  #1058  
 
Join Date: Mar 2017
Posts: 70
Originally Posted by Jma12 View Post
Still no miles posted as of June 4th! What a disappointment.
points finally posted today, backdated to May.
604flyer is offline  
Old Jun 5, 17, 11:20 pm
  #1059  
 
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC25K, AS MVP, WS Silver, Marriott Plat, Hyatt-Explorist, DL,BA,KE
Posts: 1,909
Still nothing for me
Jma12 is offline  
Old Jun 6, 17, 9:27 am
  #1060  
 
Join Date: Dec 2014
Location: Canada
Posts: 822
nor me
jubberly is offline  
Old Jun 6, 17, 9:31 am
  #1061  
 
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,458
me neither - sent a note in now to mileage plan; hope this isn't a random systemic issue that requires individual requests to fix.
robsaw is offline  
Old Jun 10, 17, 3:03 am
  #1062  
 
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC25K, AS MVP, WS Silver, Marriott Plat, Hyatt-Explorist, DL,BA,KE
Posts: 1,909
Still no miles! I don't like this!
Jma12 is offline  
Old Jun 10, 17, 7:40 am
  #1063  
 
Join Date: Dec 2011
Location: YVR
Posts: 624
Originally Posted by robsaw View Post
me neither - sent a note in now to mileage plan; hope this isn't a random systemic issue that requires individual requests to fix.
Any response back? I too am waiting for points to post - including my 25K bonus
prmetime is offline  
Old Jun 10, 17, 9:21 am
  #1064  
 
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,458
Originally Posted by prmetime View Post
Any response back? I too am waiting for points to post - including my 25K bonus
Not yet, but last time I had an issue with MBNA points posting I never received a reply to my email but my missing points appeared 2 or 3 days later. Has only been 3 working days since I submitted the email so it just may be in the queue still - or not.

What about others that are still waiting?
robsaw is offline  
Old Jun 10, 17, 9:36 am
  #1065  
 
Join Date: Apr 2012
Programs: 24 million points to burn!
Posts: 1,509
Has anyone gotten the GCR rebate on apps since May?
Preacher7 is offline  

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