Website down
Dec 6, 2010, 8:03 pm
#2
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
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Well took about 6 tries but finally booked an anc-ord itin
would be nice if AS extended the sale a day...
On AS885 right now so will lose wifi in a bit...
would be nice if AS extended the sale a day...
On AS885 right now so will lose wifi in a bit...
Dec 7, 2010, 9:00 am
#3
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,194
Took me a half-hour of trying and re-trying, but I discovered how to book during last night's difficulties -- don't request a seat assignment. Then it goes through.
Very odd. But I tried everything else, including not logging in. It always choked on pulling up the seat map or even making seat assignments based on preferences.
AS, you've GOT to fix this. It seems to happen every sale.
Very odd. But I tried everything else, including not logging in. It always choked on pulling up the seat map or even making seat assignments based on preferences.
AS, you've GOT to fix this. It seems to happen every sale.
Dec 8, 2010, 7:05 am
#4
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Took me a half-hour of trying and re-trying, but I discovered how to book during last night's difficulties -- don't request a seat assignment. Then it goes through.
Very odd. But I tried everything else, including not logging in. It always choked on pulling up the seat map or even making seat assignments based on preferences.
AS, you've GOT to fix this. It seems to happen every sale.
Very odd. But I tried everything else, including not logging in. It always choked on pulling up the seat map or even making seat assignments based on preferences.
AS, you've GOT to fix this. It seems to happen every sale.
Dec 8, 2010, 2:15 pm
#5
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
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Posts: 23,194
Took me a half-hour of trying and re-trying, but I discovered how to book during last night's difficulties -- don't request a seat assignment. Then it goes through.
Very odd. But I tried everything else, including not logging in. It always choked on pulling up the seat map or even making seat assignments based on preferences.
AS, you've GOT to fix this. It seems to happen every sale.
Very odd. But I tried everything else, including not logging in. It always choked on pulling up the seat map or even making seat assignments based on preferences.
AS, you've GOT to fix this. It seems to happen every sale.
I booked one trip online after about 20 minutes of retrying and then walked up to the gate I was boarding out of and bought the second ticket directly from the GA. Kinda
...
Dec 9, 2010, 11:45 pm
#6
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
Seems like it's down again now and has been down for at least the last 15 or so minutes.
Haven't tried actually booking a ticket, but logging in to My Account fails with an error message:
Haven't tried actually booking a ticket, but logging in to My Account fails with an error message:
Our web server encountered an internal error. It was logged to aid our staff in finding a solution.
For guidance with this transaction, call Customer Care at 1-800-654-5669, Monday through Friday, between 8:00 a.m. and 6:00 p.m. (PT)
Server Name: Q19
Server Time: 12/9/2010 10:45:25 PM
For guidance with this transaction, call Customer Care at 1-800-654-5669, Monday through Friday, between 8:00 a.m. and 6:00 p.m. (PT)
Server Name: Q19
Server Time: 12/9/2010 10:45:25 PM
Dec 10, 2010, 7:32 am
#7
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
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Dec 10, 2010, 9:54 am
#8
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
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STILL down at 7:53am AST. It's almost 9am on the West Coast. Surely someone at AS has got to be in the office and know it's down and should be working on it!
Or is it just me? Can anyone else check and post confirmation?
Or is it just me? Can anyone else check and post confirmation?
Dec 10, 2010, 9:56 am
#9
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Join Date: Jul 1999
Location: Over the Bay Bridge, CA
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Posts: 38,630
Dec 10, 2010, 9:59 am
#10
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
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Well, I suppose I'll actually call the listed number and see if something in the database of my account is causing the blip.
Apparently whichever log they log it in "to aid [their] staff in finding a solution" isn't checked regularly.
Dec 10, 2010, 10:18 am
#11
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
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Just asked Jenn and she said it wasn't you. It was me. The system was so absolutely shocked that I made it to 75K that it gave up its ghost in protest.
Dec 10, 2010, 10:56 am
#12
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
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Called the number on the error page and waited on hold 10 minutes. Hung up and called 1-800-ALASKA-AIR. Was transferred immediately to the Gold Desk (of course) and asked the agent to connect me to the website support group.
She told me to wait while she pulled up the account and then told me, "Wow! It looks like our systems are down. I just spoke with the previous customer and they were just working!"
I explained to her that others were able to log in to their accounts and I could even log into a family member's account with no issues. She then promptly transferred me to Customer Care, who answered in about 30 seconds (instead of the 10 minutes I spent holding earlier).
Same thing transpired. She read my Mileage Plan account number back to me and then said, "It appears our entire system is down, which is why you probably can't log in." I explained to her that no, it was just me twice and actually tell her I was logging in at that moment to another person's account with no issues before she believed me.
She said she would have to report it and was there anything else she could help me with. I said, "Well, is there any way I can get an expected time of resolution?" She then placed me on hold for about five minutes before coming back and saying that she would have to file a trouble ticket and to try it again in an hour. I asked for a case number in case it still wasn't working later and she said she would make notes in my account that customer care could read.
A bit of a brusque attitude from a supposed customer service professional, but hey, as long as things are fixed, I'm OK.
Interestingly, whichever error message those two agents were seeing when they attempted to log in with my account was telling them (like it did to me) that the whole system was down. Odd...
She told me to wait while she pulled up the account and then told me, "Wow! It looks like our systems are down. I just spoke with the previous customer and they were just working!"
I explained to her that others were able to log in to their accounts and I could even log into a family member's account with no issues. She then promptly transferred me to Customer Care, who answered in about 30 seconds (instead of the 10 minutes I spent holding earlier).
Same thing transpired. She read my Mileage Plan account number back to me and then said, "It appears our entire system is down, which is why you probably can't log in." I explained to her that no, it was just me twice and actually tell her I was logging in at that moment to another person's account with no issues before she believed me.
She said she would have to report it and was there anything else she could help me with. I said, "Well, is there any way I can get an expected time of resolution?" She then placed me on hold for about five minutes before coming back and saying that she would have to file a trouble ticket and to try it again in an hour. I asked for a case number in case it still wasn't working later and she said she would make notes in my account that customer care could read.
A bit of a brusque attitude from a supposed customer service professional, but hey, as long as things are fixed, I'm OK.
Interestingly, whichever error message those two agents were seeing when they attempted to log in with my account was telling them (like it did to me) that the whole system was down. Odd...
Dec 10, 2010, 11:16 am
#13
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Called the number on the error page and waited on hold 10 minutes. Hung up and called 1-800-ALASKA-AIR. Was transferred immediately to the Gold Desk (of course) and asked the agent to connect me to the website support group.
She told me to wait while she pulled up the account and then told me, "Wow! It looks like our systems are down. I just spoke with the previous customer and they were just working!"
I explained to her that others were able to log in to their accounts and I could even log into a family member's account with no issues. She then promptly transferred me to Customer Care, who answered in about 30 seconds (instead of the 10 minutes I spent holding earlier).
Same thing transpired. She read my Mileage Plan account number back to me and then said, "It appears our entire system is down, which is why you probably can't log in." I explained to her that no, it was just me twice and actually tell her I was logging in at that moment to another person's account with no issues before she believed me.
She said she would have to report it and was there anything else she could help me with. I said, "Well, is there any way I can get an expected time of resolution?" She then placed me on hold for about five minutes before coming back and saying that she would have to file a trouble ticket and to try it again in an hour. I asked for a case number in case it still wasn't working later and she said she would make notes in my account that customer care could read.
A bit of a brusque attitude from a supposed customer service professional, but hey, as long as things are fixed, I'm OK.
Interestingly, whichever error message those two agents were seeing when they attempted to log in with my account was telling them (like it did to me) that the whole system was down. Odd...
She told me to wait while she pulled up the account and then told me, "Wow! It looks like our systems are down. I just spoke with the previous customer and they were just working!"
I explained to her that others were able to log in to their accounts and I could even log into a family member's account with no issues. She then promptly transferred me to Customer Care, who answered in about 30 seconds (instead of the 10 minutes I spent holding earlier).
Same thing transpired. She read my Mileage Plan account number back to me and then said, "It appears our entire system is down, which is why you probably can't log in." I explained to her that no, it was just me twice and actually tell her I was logging in at that moment to another person's account with no issues before she believed me.
She said she would have to report it and was there anything else she could help me with. I said, "Well, is there any way I can get an expected time of resolution?" She then placed me on hold for about five minutes before coming back and saying that she would have to file a trouble ticket and to try it again in an hour. I asked for a case number in case it still wasn't working later and she said she would make notes in my account that customer care could read.
A bit of a brusque attitude from a supposed customer service professional, but hey, as long as things are fixed, I'm OK.
Interestingly, whichever error message those two agents were seeing when they attempted to log in with my account was telling them (like it did to me) that the whole system was down. Odd...
Dec 10, 2010, 1:02 pm
#14
Join Date: Nov 2007
Location: SEA, SoCal
Programs: AS 75K, DL Plat, AA, WN, Hertz, HHonors, Marriott
Posts: 1,306
I'm having the same issue as jackal. I called Customer Support and they were able to duplicate the error on their end. The rep said she was forwarding the issue to the web support department and promised to notify me when it's resolved.
Dec 10, 2010, 1:22 pm
#15
Join Date: Jan 2010
Location: PDX
Posts: 117
Same error here when clicking "My Account" or trying to view anything MP-related. Thankfully OLCI is still working fine.