A big thank you !
Dec 18, 2009, 5:12 pm
#1
Original Poster
Join Date: Dec 2009
Location: yyc
Programs: as,ac,ua,spg
Posts: 13
A big thank you !
Long time viewer but this is my first post. Just wanted to say thanks to the gal that helped me with a reservation the other night going from yyc to hnl in Feb.
The price dropped so I phoned in and got a friendly agent who promptly credited back the price difference to our AS accounts ! Plus I recieved a follow-up e-mail to see if everything went OK. Wish I caught her name. Anyhow, quite a difference from AC. Haven't flown AS yet but I've been hearing good things about their service.
Thanks again
The price dropped so I phoned in and got a friendly agent who promptly credited back the price difference to our AS accounts ! Plus I recieved a follow-up e-mail to see if everything went OK. Wish I caught her name. Anyhow, quite a difference from AC. Haven't flown AS yet but I've been hearing good things about their service.
Thanks again
Dec 18, 2009, 5:24 pm
#2
Join Date: Dec 2007
Location: SF East Bay
Programs: 189 miles short of AS MVP, SPG Gold, Marriott Gold
Posts: 1,226
Long time viewer but this is my first post. Just wanted to say thanks to the gal that helped me with a reservation the other night going from yyc to hnl in Feb.
The price dropped so I phoned in and got a friendly agent who promptly credited back the price difference to our AS accounts ! Plus I recieved a follow-up e-mail to see if everything went OK. Wish I caught her name. Anyhow, quite a difference from AC. Haven't flown AS yet but I've been hearing good things about their service.
Thanks again
The price dropped so I phoned in and got a friendly agent who promptly credited back the price difference to our AS accounts ! Plus I recieved a follow-up e-mail to see if everything went OK. Wish I caught her name. Anyhow, quite a difference from AC. Haven't flown AS yet but I've been hearing good things about their service.
Thanks again
BTW, welcome to flyertalk and the Alaska Airlines forum.
Dec 18, 2009, 8:42 pm
#4
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
I agree email AS! Im an equal opportunity emailer 
I usually for get the little gold cards for above and beyond but I always email when I get poor service and when I get stellar service.
PS. AS crew if I dont send an email about you thats a good thing
It means you did your job well and professionally but didnt stand out as going that 150% ^
I usually for get the little gold cards for above and beyond but I always email when I get poor service and when I get stellar service.
PS. AS crew if I dont send an email about you thats a good thing
It means you did your job well and professionally but didnt stand out as going that 150% ^