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Originally Posted by ASemp
People pretty much want that. Everybody expects some sort of compensation. I talked to a girl yesterday...her flight was "pre-canceled" and she was reprotected on a later flight that was too late. I offered her an earlier flight that got her in at 9am. Because of this her life was ruined since she had to sit around for about 6 hours with nothing to do in Denver and she had a new-born baby to take care of. She wanted some type of compensation.
-- And flytoeat, thanks for calling me a troll, but I'm just being honest. Why else would Alaska cancel flights starting the weekend of the 4th of July holiday? There have been work stoppages every time a contract is being negotiated. The pilots just took a 20% pay cut (after they turned down an 11% cut, they let their contract negotiations go to arbitration) and those working on the ramp were just let go. The recent cancelations are due to the pilots being pissed. One pilot had over 40 light bulbs replaced. It took so long that the flight was eventually canceled because of crew rest. They don't care. We have routes that basically force people to fly us. There are more going to be more decisions in store that the both customers and employees do not like. It's never been worse. This airline is being run into the ground. Please excuse my manners, I should have welcomed you to FT before taking issue with what you said. |
Originally Posted by formeraa
Kind of like DL's closing of their DFW hub. I am sure that re-booking all of those people was fun. The point here is that AS should have had alternatives ready for the passengers or, at least, a coherent policy of when the re-bookings would occur (e.g. if you're traveling in the next two weeks, we will re-book you on the spot. If you're traveling in two to four weeks, we will re-book you by June 20th. etc.).
Sure some DL folks were messed up (people who booked intra-Texas trips 3+ months out). But those who booked longer trips weren't set back too bad (DFW-MIA replaced wtih DFW-ATL-MIA at any time of the day you like, since they leave every hour or so). I just can't think of many trip-destructive changes given DL's size and route network, and the way they handled the DFW closure. Incidentally this issue comes up from time to time on AS. It's hard to do a same-day standby when the flight frequency is 1-2 a day. AS is great for SEA-ANC or up and down the west coast, where there's high frequency and changes/recovery are easy. But they really picked some low-frequency routes that really messed up customers. |
Originally Posted by drtravels55
It isn't logic but a response to conditions. I think most agree that AS had a good reputation just a couple years ago even with the financial outcome of 9-11. What has happened since? Fleet was outsourced. Ramp was locked out with many AS employees having the opinion this was strictly union busting without a good faith effort to bargain (and many of these ramp employees had friendship, marriages, commitments to other AS employees), CSAs have been forced tremendous amounts of mandatory overtime and have had their shifts modified to less desirable ones, staffing has been poor, pay and benefit cuts implemented, programs implemented with little training at peak times (TANGO), and the general attitude by management when things go wrong it's because the employees didn't put forth the effort (which can be seen first hand by a management AS employee who posts frequently at FT.)
It's hard to be motivated when conditions like these exist. Management is to manage all aspects of the work environment - they aren't doing a good job at it. While the front line employee's response may result in the collapse of the company the cause of the dissent is hardly in their control. Try beating your dog on a regular basis and then wonder why he doesn't wag his tail when you come home. |
Originally Posted by sxf24
What else does do you expect? A private jet to accomodate your schedule? Second, people are not getting through to Alaska Airlines. A situation like this requires some crisis planning to make it through. Alaska has failed on this end. The contract of carriage is bs. Its just a contract that gives the airline an out on everything. People respect companies that keep their word and don't respect those that don't. If Alaska cannot deal effectively with the re-booking situation than thats just going to create more harm. |
Originally Posted by channa
Well, there was a lot more notice to DL's closing of the DFW hub, so the impact was much smaller. Here the notice was what, a month or so? When planes are already half full or more?
Sure some DL folks were messed up (people who booked intra-Texas trips 3+ months out). But those who booked longer trips weren't set back too bad (DFW-MIA replaced wtih DFW-ATL-MIA at any time of the day you like, since they leave every hour or so). I just can't think of many trip-destructive changes given DL's size and route network, and the way they handled the DFW closure. Incidentally this issue comes up from time to time on AS. It's hard to do a same-day standby when the flight frequency is 1-2 a day. AS is great for SEA-ANC or up and down the west coast, where there's high frequency and changes/recovery are easy. But they really picked some low-frequency routes that really messed up customers. I mis-read your original post. I thought that you were saying if AA discontinued ALL DFW-SEA. That's why I brought up the DL example. AS is positively out of control if they really cancelled these flights without looking at back-up availability! Clearly, summer is PEAK season and many of these flights don't have good alternates. Again, AS needed to give a solid timeframe for when the re-bookings would occur. People should have concrete, viable alternatives. There shouldn't be an issue of "whether you can go on your vacation". That's preposterious! United did this to me right after 9/11 and I haven't set foot on a UA plane since then. Fortunately, after 9/11, I was able to re-book at the same fare on Continental. And I made Elite status on Continental for 4 consecutive years! |
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