AS CSR'S DEVELOPING THAT AA/UA MENTALITY
 

Admittedly, my miles and segments are down from previous years. I'm in a funk and struggle to get in the seat.

Having said that, I called AS to change my address today, as a several year MVPG I was'nt expecting a comp or a challenge, just a polite response, yet I got a curt one.

Similairly, yesterday on my second AS trip of the year I was blown off repeatedly. I don't want nor expect 1st class on the flights, I don't expect to be treated special, just politely. Is it the way of the world/industry that we've become an inconvienence, or am I the victim of cost cutting and therefore morale busting.

For what its worth, if AS asked me to make 30 segments in MAR/APR I could probably do 40.

But I ask WHAT FOR?

You mean AS is getting better? http://www.flyertalk.com/forum/wink.gif

Seriously, this "race to the bottom" cost focus is becoming more visible in the qualitative aspects of some of these airlines.

Actually, I think both UA and AA seem to be improving in customer service. I agree that AAG customer service seems to be going the other way. It is pretty predictable that attitudes get worse in a cost cutting environment when employees wonder when the other shoe is going to drop and layoffs and concessions will be necessary.

AS may be in a "cost-cutting" environment, but how about UA and AA? I'm sure their employees are plenty worried about layoffs and concessions. In comparison, I think AS employees don't have too much to worry about!

[This message has been edited by EIPremier (edited Mar 06, 2004).]