Interesting! What did they have to say if you don't mind sharing.

I wrote in about a month ago and have yet to receive a response, despite asking for one.

My last turnaround was six weeks and three days. As I said, replies are taking longer.

The call directly addressed the specific concerns of my complaint and the follow-up email was more generic.

I received a generic reply from my Alaska Listens survey about lack of PDB and beverages in F and there was no customer service certificate. I didn't ask for anything but in the past they've usually attached something--maybe a $50 cert--so yeah, it looks like compensation for service failures is declining.

To be expected when AS refuses to actually train new FAs sufficiently and puts them front and center in F cabins expecting them to learn on the job while the more seasoned FAs are busy playing on their phones in the rear galley. Its comical how often the F cabin FAs have no idea what half the drinks are on the menu (even though those rarely change) or they dont know what food items should be heated or not. I get that they are there primarily for customer safety, but AS should at least teach them them very basics of service since they are interacting with the highest value customers.