A+ Rewards credits not deducted..

 
Old Apr 16, 06, 4:27 pm
  #1  
Original Poster
 
Join Date: May 2001
Location: Miami, Fla. USA
Posts: 42
A+ Rewards credits not deducted..

But we have already flown...

Booked Airtran using A+ credits for myself and daughter for the first time last week...two seperate accounts, each for a one-way business ticket. The account I used for my ticket shows the voucher being issued and account was debited...my daughter's account shows the voucher being issued, but the 16 credits still available in account...

When I originally booked, there was a hitch and an agent had to manually book the tickets...did they somehow not deduct the credits and manually issue a ticket? Will they eventually deduct the credits?

We both flew business class, no problem at check-in

Last edited by Turks&CaicosIsles; Apr 16, 06 at 4:29 pm Reason: spelling
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Old Apr 16, 06, 4:44 pm
  #2  
cl_
 
Join Date: Sep 2004
Posts: 300
No clue, but I can tell you that for the four segments I've flown on vouchers, the vouchers never moved out of the "available" section to the "used vouchers" section. Not sure what is up with that.
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Old Apr 16, 06, 6:58 pm
  #3  
 
Join Date: Mar 2005
Location: CAK/CLE
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Originally Posted by cl_
No clue, but I can tell you that for the four segments I've flown on vouchers, the vouchers never moved out of the "available" section to the "used vouchers" section. Not sure what is up with that.
Ditto here for upgrade vouchers....they never disappear from the available list....
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Old Apr 20, 06, 7:11 am
  #4  
 
Join Date: Feb 2006
Posts: 20
Question

Has anyone tried to use these vouchers again? Did the agent say okay or did they say they were already used?

Not trying to double dip on awards. Just wondering if this is a glitch or not. I think one can try to book another flight and if awards were accepted a second time, one could always cancel and not fly free the second time if that is what they wanted to do.
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Old Apr 26, 06, 7:00 pm
  #5  
 
Join Date: Mar 2006
Location: Ohio
Programs: United, Southwest, HH Diamond, PC Platinum, Airtran, Starwood Plat, Marriott Gold, Loews Gold
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They told me they can't get the "used" voucher off of the available voucher area. I would work on fixing this if I were them. Seems like a simple fix!!??
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Old Apr 27, 06, 10:52 am
  #6  
 
Join Date: Mar 2006
Location: PHL
Programs: AA EXP, SPG Lifetime Plat, Marriott Plat
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Originally Posted by ericgartner
They told me they can't get the "used" voucher off of the available voucher area. I would work on fixing this if I were them. Seems like a simple fix!!??
No, I have a bunch of vouchers (some used, some unused) in my list, and had no way of telling which were still valid - when I provided a number that had been redeemed before, the agent told me it was no longer available.

Although free unlimited reward tickets would have been nice, something tells me they'd get wise to it sooner or later...
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Old Apr 28, 06, 2:28 pm
  #7  
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 8,622
I simply cannot believe their system does not update. In confuses me all of the time, I look online, call to upgrade and I have already used that cert.

Get with it Airtran!
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Old May 1, 06, 7:31 am
  #8  
 
Join Date: Nov 2004
Programs: A+ Elite, Priority Club Gold
Posts: 61
Ever since they remodeled the website, the A+ account management is worthless.

Just a short list of some the irregularities I've noticed...
http://www.flyertalk.com/forum/showp...03&postcount=2
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