AirTran accused of leaving 11 y.o. UM alone on locked plane at ATL
Jun 29, 2014, 12:44 pm
#16
Join Date: Dec 2000
Location: Dallas, TX, AA 3MM EXP, WN
Posts: 1,808
Shouldn't this be discussed on AirTran board, or is it time to close AirTran board
Jul 2, 2014, 8:43 pm
#17
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
Oops. I just moved this thread to AirTran. IMHO the AirTran board should stay open at least as long as its FF program exists. After that, activity would naturally decrease so there's no need to close the forum any time soon.
Jul 3, 2014, 7:22 am
#18
Join Date: Jul 2013
Posts: 5,813
As far as closing the Airtran Forum I think it should remain open for as long as Airtran branded flights exist - until at least the beginning of 2015. Also there are likely to be some issues with closing the A+ Rewards Program. Southwest has stated it could take several weeks to transfer all of the A+ Rewards credits to Rapid Rewards.
Jul 3, 2014, 9:10 am
#19
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,510
Totally agree. And the WN forum is hardly offering welcoming how-do-you-do's or orientation tours.
Jul 3, 2014, 12:44 pm
#20
Join Date: Sep 2010
Programs: Avis Preferred Plus
Posts: 622
Very confusing story.
The gate agent needs to be disciplined if that is really what he said about not knowing and not caring where the kid was.
Is the kid not that bright? She says she travelled alone before. The whole plane empties. She looks smart enough to be a kid who would ask the FA what the deal was as all the passengers leave.
Southwest said they did an inquiry and claim the kid was attended every step of the way. Really? So how the hell did she end up in the plane all alone long enough for the dad to ask the gate agent about her? Ok, so maybe the kid was not locked in as the headline claimed, but it looks like she was ignored.
if parents paid the 100 UM fee, I would demand a refund and a one way trip voucher for their trouble.
The gate agent needs to be disciplined if that is really what he said about not knowing and not caring where the kid was.
Is the kid not that bright? She says she travelled alone before. The whole plane empties. She looks smart enough to be a kid who would ask the FA what the deal was as all the passengers leave.
Southwest said they did an inquiry and claim the kid was attended every step of the way. Really? So how the hell did she end up in the plane all alone long enough for the dad to ask the gate agent about her? Ok, so maybe the kid was not locked in as the headline claimed, but it looks like she was ignored.
if parents paid the 100 UM fee, I would demand a refund and a one way trip voucher for their trouble.
Jul 4, 2014, 9:25 pm
#21
Join Date: Jul 2013
Posts: 5,813
If I remember correctly the original headline referenced Southwest and every response referenced in the article was from Southwest. As far as I know alll ground side employees are now on the Southwesr side.
Jul 4, 2014, 10:15 pm
#22
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
That's correct about the title. I thought it was an all AirTran operation, but I guess the transition is farther along than I thought.