Priority Pass App Omits Active Lounges
Dec 27, 2018, 2:09 pm
#1
Original Poster
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,777
Priority Pass App Omits Active Lounges
A case in point: the VIP Lounge at Liberia, Costa Rica (airport code LIR).
We ended up spending $41 at a sub-par airport restaurant (albeit for burgers), when a later check of PP’s full website showed the lounge participates in their program.
Frustrating! How widespread is this problem?
We ended up spending $41 at a sub-par airport restaurant (albeit for burgers), when a later check of PP’s full website showed the lounge participates in their program.
Frustrating! How widespread is this problem?
Dec 27, 2018, 3:30 pm
#3
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,784
Dec 27, 2018, 3:39 pm
#4
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Try logging in to the app before searching. When I tried searching for LIR without logging in (Android), no result was returned, but when I logged in the search worked - even though the Priority Pass account that I used has expired.
Dec 27, 2018, 3:58 pm
#5
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
On the website, without being logged in I see the VIP lounge.
Aside from that, was there Priority Pass or other similar lounge program signs anywhere?u
Aside from that, was there Priority Pass or other similar lounge program signs anywhere?u
Dec 27, 2018, 7:00 pm
#6
Original Poster
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,777
PP App Often Slow to Update Information
Looks like PP may have added this lounge to the app in response to my post. It didn't show on the app when we were in Liberia on December 11, nor did it show this morning. Now it does (without logging in).
I've found the PP app is often slow to update information. Checking LAX recently (where there was upheaval in PP restaurant participation because tips are not provided for), the Amex app had more up-to-date information for PP establishments than the official PP app.
I think the Liberia lounge is relatively new. That said, PP needs to be on the ball and update its information daily (Brits don't always do this). Logging in should not be necessary - just enter the three-letter airport code and participating lounges should pop up.
I've found the PP app is often slow to update information. Checking LAX recently (where there was upheaval in PP restaurant participation because tips are not provided for), the Amex app had more up-to-date information for PP establishments than the official PP app.
I think the Liberia lounge is relatively new. That said, PP needs to be on the ball and update its information daily (Brits don't always do this). Logging in should not be necessary - just enter the three-letter airport code and participating lounges should pop up.
Last edited by Explore; Dec 27, 2018 at 7:30 pm