Istanbul Lounge with United Club Membership
Oct 14, 2018, 10:43 pm
#1
Original Poster
Join Date: Oct 2018
Programs: Miles and More
Posts: 20
Istanbul Lounge with United Club Membership
Hello,
I subscribed to the United Club which allows me to join all the Star Alliance Member's Business Class Lounges according to the Lounge Policy of Star Alliance if flying with a Star Alliance flight.
You will need to show your boarding pass for a Star Alliance member airline operated flight together with your valid paid lounge membership card, displaying the Star Alliance Lounge Logo.
You are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.
On the Lounge finder page , you can set up the filters by choosing your Membership and the Finder shows you the Lounges accessible for you. So far so good, the finder shows me the Istanbul Lounge.
However, I got trouble because on the Istanbul Lounge official page , the United Club isn't displayed under the Access Policy.
I wrote a message to Turkish Airlines on Facebook, explaining the problem, but the only thing they did, was copying exactly that Lounge Policy.
What doing now? Does somebody has experiences with that topic? I preferably don't want to risk to not get into the Lounge during my stay at IST.
Thank you,
James
I subscribed to the United Club which allows me to join all the Star Alliance Member's Business Class Lounges according to the Lounge Policy of Star Alliance if flying with a Star Alliance flight.
Paid Lounge Membership Customers
As holder of an eligible Paid Lounge Membership, you have access to any Star Alliance member airline’s Business Class Lounge at the airport where your flight departs. Eligible paid memberships are United Club and Air Canada Maple Leaf Club – Worldwide.You will need to show your boarding pass for a Star Alliance member airline operated flight together with your valid paid lounge membership card, displaying the Star Alliance Lounge Logo.
You are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.
However, I got trouble because on the Istanbul Lounge official page , the United Club isn't displayed under the Access Policy.
Who can enjoy Lounge Istanbul?
Business Class passengers traveling with Turkish Airlines, Miles&Smiles Elite and Elite Plus cardholders traveling in Economy Class, Star Alliance Gold and Turkish Airlines Corporate Club members can use Lounge Istanbul and enjoy all its services. For more detailed information visit our Miles&Smiles page. At Lounge Istanbul, we are constantly renewing and developing our lounges. Below you can see some of the other services we provide in order to create the perfect setting for you.What doing now? Does somebody has experiences with that topic? I preferably don't want to risk to not get into the Lounge during my stay at IST.
Thank you,
James
Oct 15, 2018, 6:19 am
#2
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Your question relates to the rules of UC membership.
Why are you contacting TK?
Suggest you read this https://www.flyertalk.com/forum/unit...b-members.html
Why are you contacting TK?
Suggest you read this https://www.flyertalk.com/forum/unit...b-members.html
Oct 15, 2018, 6:32 am
#3
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Join Date: Aug 2010
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This is what telephones are for. Perhaps the language is imrprecise, perhaps it is intentional, and perhaps it is not *A. Simply call and ask. You can then engage in a conversation if you have not been heard correctly or something is amiss.
Much better than email or posting here to complain/
Much better than email or posting here to complain/
Oct 15, 2018, 6:52 am
#4
Original Poster
Join Date: Oct 2018
Programs: Miles and More
Posts: 20
I estimate I made minimum 20 calls to different offices of Turkish Airlines... I you have luck and exceptionally the operator understand what you want, they forward your call to an other service where you will be stuck in waiting loop.
Oct 15, 2018, 7:01 am
#5
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I don't know if this pertains to the OP, but FYI a Star Alliance Business Lounge is not the same as a Star Alliance Gold Lounge.
For example, at FRA, LH has Star Alliance Business Lounges for those in C but don't have *G status. The Star Alliance Gold Lounges cannot be accessed solely by non-status members who fly C.
For example, at FRA, LH has Star Alliance Business Lounges for those in C but don't have *G status. The Star Alliance Gold Lounges cannot be accessed solely by non-status members who fly C.
Oct 15, 2018, 7:07 am
#6
Original Poster
Join Date: Oct 2018
Programs: Miles and More
Posts: 20
On the Website of Star Alliance, you can use the Lounge Finder Tool, where you can set in the Filters the United Club under Paid Memberships and the finder shows the Lounges accessible for you.
The Istanbul Lounge *G is listed.
Lounge finder is linked in the main post.
The Istanbul Lounge *G is listed.
Lounge finder is linked in the main post.
Oct 15, 2018, 7:10 am
#7
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I do find that the lounge finder filters on the *A website aren't always accurate though. YMMV?
Oct 15, 2018, 7:18 am
#8
Original Poster
Join Date: Oct 2018
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Posts: 20
I contacted *A and Turkish Airlines by Feedback Form, hope getting a clear answer... I know the Istanbul Lounge is *G but it‘s a business class lounge... So actually, I should have access. Thank you anyway
Oct 15, 2018, 7:20 am
#9
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Yes, and you're probably right. Please do let us know what the answer is!
Oct 20, 2018, 5:20 pm
#10
Original Poster
Join Date: Oct 2018
Programs: Miles and More
Posts: 20
Finally, Turkish Airlines said no, but United Airlines guaranteed me that their Club Cardholders have definitely access to all *A Members Lounges. Don't know what to believe now. Had someone already experiences with?
Thanks
Thanks
Oct 21, 2018, 2:13 pm
#11
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See this discussion in the UA forum:
Mileage Plus Club card Turkish Airlines lounge?
...don't be distracted by the thread title, a Chase Club Card is simply another way of buying a United Club membership. The membership is identical.
Mileage Plus Club card Turkish Airlines lounge?
...don't be distracted by the thread title, a Chase Club Card is simply another way of buying a United Club membership. The membership is identical.
Oct 21, 2018, 3:23 pm
#12
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
See this discussion in the UA forum:
Mileage Plus Club card Turkish Airlines lounge?
...don't be distracted by the thread title, a Chase Club Card is simply another way of buying a United Club membership. The membership is identical.
Mileage Plus Club card Turkish Airlines lounge?
...don't be distracted by the thread title, a Chase Club Card is simply another way of buying a United Club membership. The membership is identical.
Oct 22, 2018, 6:09 am
#14
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
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Nov 3, 2018, 1:01 pm
#15
Join Date: Jun 2012
Location: San Francisco
Programs: United; JetBlue; American; Avianca; Delta; Bonvoy
Posts: 10
I was at the Istanbul lounge in Sept 2017 and I accessed the lounge with my wife using the club membership card. Oddly, the Turkish Airlines lounge at Gokcen would not admit me.