topbonus reward flight (op. by BA) confusion
Aug 15, 2017, 12:49 am
#1
Original Poster
Join Date: Oct 2015
Location: HAJ
Posts: 137
topbonus reward flight (op. by BA) confusion
Good morning everyone,
I have the following problem: I booked a reward flight HAJ-LHR with my topbonus miles. This flight is operated by British Airways.
A few days after booking the flight, I had to change the date of the flight (I now need to travel one day later than originally planned) and called the topbonus customer service team to change the flight. I paid a change fee and was told that the original booking reference was still valid.
Now I checked the flight details on the British Airways homepage and see that there are now 2 flights filed under this booking reference (both HAJ-LHR, one on the original date and one on the day where I actually have to go).
I called BA and they told me there is nothing they can do since airberlin made the booking. However airberlin is telling me they changed the flight and there is a mistake on BA’s side.
What can I do now? I would like to clear this before getting to the airport, I don’t want to be told “well you were supposed to fly yesterday”.
Cheers,
Peter
I have the following problem: I booked a reward flight HAJ-LHR with my topbonus miles. This flight is operated by British Airways.
A few days after booking the flight, I had to change the date of the flight (I now need to travel one day later than originally planned) and called the topbonus customer service team to change the flight. I paid a change fee and was told that the original booking reference was still valid.
Now I checked the flight details on the British Airways homepage and see that there are now 2 flights filed under this booking reference (both HAJ-LHR, one on the original date and one on the day where I actually have to go).
I called BA and they told me there is nothing they can do since airberlin made the booking. However airberlin is telling me they changed the flight and there is a mistake on BA’s side.
What can I do now? I would like to clear this before getting to the airport, I don’t want to be told “well you were supposed to fly yesterday”.
Cheers,
Peter
Aug 15, 2017, 8:14 am
#2
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
Good morning everyone,
I have the following problem: I booked a reward flight HAJ-LHR with my topbonus miles. This flight is operated by British Airways.
A few days after booking the flight, I had to change the date of the flight (I now need to travel one day later than originally planned) and called the topbonus customer service team to change the flight. I paid a change fee and was told that the original booking reference was still valid.
Now I checked the flight details on the British Airways homepage and see that there are now 2 flights filed under this booking reference (both HAJ-LHR, one on the original date and one on the day where I actually have to go).
I called BA and they told me there is nothing they can do since airberlin made the booking. However airberlin is telling me they changed the flight and there is a mistake on BA’s side.
What can I do now? I would like to clear this before getting to the airport, I don’t want to be told “well you were supposed to fly yesterday”.
Cheers,
Peter
I have the following problem: I booked a reward flight HAJ-LHR with my topbonus miles. This flight is operated by British Airways.
A few days after booking the flight, I had to change the date of the flight (I now need to travel one day later than originally planned) and called the topbonus customer service team to change the flight. I paid a change fee and was told that the original booking reference was still valid.
Now I checked the flight details on the British Airways homepage and see that there are now 2 flights filed under this booking reference (both HAJ-LHR, one on the original date and one on the day where I actually have to go).
I called BA and they told me there is nothing they can do since airberlin made the booking. However airberlin is telling me they changed the flight and there is a mistake on BA’s side.
What can I do now? I would like to clear this before getting to the airport, I don’t want to be told “well you were supposed to fly yesterday”.
Cheers,
Peter
https://classic.checkmytrip.com/xtq/...&L=GB&N=YYYYYY
Replace XXXXXX is your PNR and YYYYYY is your surname.
Last edited by Tafflyer; Aug 15, 2017 at 8:22 am
Aug 21, 2017, 12:06 am
#3
Original Poster
Join Date: Oct 2015
Location: HAJ
Posts: 137
Thanks! Checkmytrip also showed both flights.
In the meantime, I tried messaging airberlin via Facebook and it only took them 15 minutes to reply that they would take care of it. Another 15 minutes later and everything was fixed.
I even got a Mail from BA telling me that there was a change to my booking and now the booking contains only the one flight that I actually want to take.
In the meantime, I tried messaging airberlin via Facebook and it only took them 15 minutes to reply that they would take care of it. Another 15 minutes later and everything was fixed.
I even got a Mail from BA telling me that there was a change to my booking and now the booking contains only the one flight that I actually want to take.