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Seat Res fee despite Topbonus Gold status - solution?

Seat Res fee despite Topbonus Gold status - solution?

Old Jan 27, 17, 12:07 pm
Original Poster
Join Date: Jul 2014
Posts: 145
Seat Res fee despite Topbonus Gold status - solution?

I had to book a trip for the two of us in seperate reservations. Even though it was booked from my Topbonus Account (login) I was not able to reserve the usually free seats for us as my partner has no status. I wrote to the Goldservice team and they offered me generously to reserve the other seat for 32 (European flight). I do not get why they upset their best clients with such a policy. Why not just grant what they would have done anyway if both guests would be in the same reservation. Anybody experienced this too and has a suggestion? Thanks
Donegal is offline  
Old Jan 28, 17, 2:05 am
Join Date: Oct 2008
Location: ZRH
Programs: FB Platinum, LH M&M Silver, SPG/Marriott Platinum Elite, GHA Black
Posts: 331
In my view that is not unusal that status benefits such as seat reservations can only be applied when done in the same booking. In a Fly Classic fare the seat reservation is included for free. Its the not different (or even worse) at the competitor with Eco Light and Eco Classic.
gkl is offline  
Old Jan 28, 17, 5:57 am
Moderator, SkyTeam and Germany
Join Date: Sep 2001
Location: FRA/STR/NUE
Programs: AB, BA, LH, KL, QR, spg, IC
Posts: 5,882
In my opinion it is fair for AB to grant free seat reservation only for companions in the same booking as the status member. I guess other airlines would do it the same way.

In this specific case it would be accomodating to grant an exception, but I doubt if agents have much leeway in such a case.
ralfkrippner is offline  
Old Jan 28, 17, 10:43 am
Join Date: Dec 2014
Location: HEL
Programs: AY+Gold, TK Elite (*G)
Posts: 418
In my opinion, they are just enforcing their rule which clearly says :
  • To enjoy free of charge seat reservations for an accompanying adult passenger and any accompanying children, it is necessary that all passengers are part of one flight booking and the seat reservations are requested at the same time for all persons
lento is online now  
Old Jan 30, 17, 4:46 pm
Join Date: May 2016
Location: On a Eurowings Bus, TXL, COR
Programs: S7 Emerald, LH FTL, UA 1K, AR Platino
Posts: 82
This is a new policy which was established last year in April.
Free seats only for Pax in the same booking.
330 is offline  
Old Jan 31, 17, 1:04 am
Join Date: Jul 2013
Posts: 258
Have you asked of it they are willing to attach the second ticket to your PNR?
MultiFlyer is offline  

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