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FlyerTalk Forums Thread Wiki: EU 261/2004 Compensation with AirBerlin
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Old Jun 2, 16, 10:38 am   #46
  
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AB contract agent are instructed to play dumb with the pax.
Many pax give up; AB got what it wanted.
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Old Jun 2, 16, 11:08 am   #47
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This is co-called trip in vain. You ought to be entitled to a refund of your entire ticket and retuned to your point of origin. But, that won't happen. I am also certain that if your ticket is repriced, the refund for the skipped segments will be close to EUR 0.

Good luck on this one.
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Old Jun 2, 16, 11:53 am   #48
  
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I'd just give up the percentage that those specialized law firms want in case of a win and hire them. Yeah, you will lose some compensation but with companies like AB it's probably the only way to get anything.
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Old Jun 2, 16, 1:17 pm   #49
  
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Agreeing with all of the above. Horrible customer service - on the ground at DUS and via email afterwards ("nasty" would be a good term to use). Keep fighting. I cut and pasted my original request for over and over adding verbiage to update the status. e.g., I will not accept a voucher for "X."

Cheers -
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Old Jun 3, 16, 8:12 am   #50
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Quote:
Originally Posted by Ber2dca View Post
I'd just give up the percentage that those specialized law firms want in case of a win and hire them. Yeah, you will lose some compensation but with companies like AB it's probably the only way to get anything.
Can you recommend one? (I will email AB customer service first, but they have been pretty much ignoring me in similar situations in the past).
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Old Jun 3, 16, 8:05 pm   #51
  
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I wouldn't want to recommend any one of them but if you google 'EU claim' you would find a few.
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Old Jun 6, 16, 9:34 am   #52
  
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Thumbs down ...and another EU261 claim

How long does their customer services have (officially) to reply to a EU261 claim? I missed my connection at TXL last week leading to an 11 hour delay home... which, despite them paying for the hotel/rebooking, entitles me to claim under EU261 as I understand it (technical problem lifting from KRK). So I put my claim in evening after getting home through their complaints/"concern" form which was the only legitimate way to say to AB I wanted to make an EU261 claim.

Lurking here, I have noticed AB play fast and loose with the regs, but want to know how long I should wait before litigating/involving a third party claims firm?

Last edited by 0415Z again...; Jun 6, 16 at 9:35 am Reason: Spelling
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Old Jun 12, 16, 11:08 am   #53
  
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They replied, 100 EUR in vouchers. Think I'm telling them to shove it and come back with a better offer...
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Old Jun 16, 16, 10:09 am   #54
  
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I have had several quite disappointing experiences with AB too. I am handing over my cases to user KEXBOX who is a German lawyer and handled my case very good. Fast, good communication and the best is: AB always paid upon my claims and so they also had to pay for Kexbox. This is different co euclaim & others who ask for a part of your money for their work. With clear cases and reachable airlines, a lawyer is my first choice.
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Old Jul 9, 16, 4:24 am   #55
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Can you recommend one? (I will email AB customer service first, but they have been pretty much ignoring me in similar situations in the past).
It turned out that it was unnecessary. AB agreed to full fare refund. I am awaiting the money. I believe that in this case compensation was not due (the cause was bad weather in TXL)
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Old Jul 26, 16, 9:05 am   #56
  
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48 hr delay

My first leg flight was late on arrival so ended up at DUS 1.5 hr later than scheduled and missed connecting flight. So they reticketed my 2nd leg for the same flight leaving the next day. However that flight was first delayed by 2 hrs due to technical issues and then ultimately cancelled. So once again reticketed and finally landed at my destination 48 hrs later. Is the max compensation 600 even though they messed up twice?
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Old Jul 27, 16, 2:16 am   #57
  
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Its EUR 1200.
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Old Aug 12, 16, 12:44 am   #58
  
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For all those fighting AB for EC261 compensation, there have been some recent updates to this long-running thread on the BA page which might be worth reading ...... http://www.flyertalk.com/forum/british-airways-executive-club/1710722-air-berlin-vs-ec261-mods-pls-don-t-move-yet.html
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Old Aug 12, 16, 5:58 am   #59
  
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Quote:
Originally Posted by thegrailer View Post
Agreeing with all of the above. Horrible customer service - on the ground at DUS and via email afterwards ("nasty" would be a good term to use). Keep fighting. I cut and pasted my original request for over and over adding verbiage to update the status. e.g., I will not accept a voucher for "X."

Cheers -

Hate saying it but I agree that the best thing is to sign your case over to a specialist lawyer. Tons of adverts for them will pop up if you google. You forego 25% of your compensation but it does get the right result.

As an aside, I hope we are all doing everything we can to let people know of their rights on social media etc. Far too many airlines get away with denying newbies who then simply give up.

My last issue with AF and Delta was a slam dunk on paper, but only got sorted after a letter to the airline from a member of the European Parliament Shouldn't be that difficult though.
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Old Aug 21, 16, 10:44 am   #60
  
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48 delay offer

So airberlin finally got back to me with a 100 euro voucher offer.
I replied with a letter of action and they basically said go ahead. So I don't know if I should try LBA, fill out a Mahnbescheid, or just go straight to small claims. I'm based in the US so not sure if I file here or in Germany. Euclaim's fee seems high and the other thread basically recommended actions for UK based ppl.
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