Benefits for OW emerald on AB ?
#123
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
The Amadeus Group are not CSR but in particular working for travel agents. And they are not only better trained but have - as you would say in the anglosaxon world - studied for three years. The call centre agents are most frequently "trained monkeys" and do not even understand the difference between a topbonus and an executive club award ticket. I have doubts that the main group is based in Berlin. I frequently get Eastern European accents.
#124
Join Date: Jan 2008
Location: in your favourite lounge, clearing the whole buffet
Programs: LH Maximizer of the year, BA Blue Label killer
Posts: 1,001
Tried to get the here mentioned OW benefits, but only got the free seat assignment. Has anyone received the free Premium Meal recently?
#129
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
The DUS and TXL lounge offerings for food when I fly AB via there are pretty slim -- better than domestic US AA ACs but that is not saying a lot.
I am not sure what is up for free baggage allowance on TATL AB flights as OW Sapphire or Emerald, but all of our recently AA-ticketed AB flights are showing at least one free bag of 50lbs/23kgs and second free bag of 32kgs per passenger.
I am not sure what is up for free baggage allowance on TATL AB flights as OW Sapphire or Emerald, but all of our recently AA-ticketed AB flights are showing at least one free bag of 50lbs/23kgs and second free bag of 32kgs per passenger.
Last edited by GUWonder; Mar 11, 2013 at 4:09 pm
#130
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Booked a short "just fly" ticket intra EU for March 2013.
Being OW emerald I called an english speakin CSR. He said he was 100% sure there were no benefits, and corrected to 1000% when I re-asked
It was adjusted to mean in-flight, as there would be some benefits at airport (check-in, lounge). Meaning no gourmet food, no priority boarding, no free seating, no added luggage.
I only pushed free seating, and he put me on hold and assumingly had it confirmed with topbonus dept. He also gave me the number, which turned out to be in german only, and just hanging up after a while letting me know they had too much traffic (930 pm local time).
Not too bothered for a 90 min flight, still far better than competing LCCs without lounge access, and god forbid FR
Being OW emerald I called an english speakin CSR. He said he was 100% sure there were no benefits, and corrected to 1000% when I re-asked
It was adjusted to mean in-flight, as there would be some benefits at airport (check-in, lounge). Meaning no gourmet food, no priority boarding, no free seating, no added luggage.
I only pushed free seating, and he put me on hold and assumingly had it confirmed with topbonus dept. He also gave me the number, which turned out to be in german only, and just hanging up after a while letting me know they had too much traffic (930 pm local time).
Not too bothered for a 90 min flight, still far better than competing LCCs without lounge access, and god forbid FR
OLCI is only 30h prior- which should have been longer. Upon checking in for the return TXL-OSL I noticed on the OLCI BP that emerald GF ha been given 2 pieces of handbags+ laptop, while I only had one handbag at 6 kg. BP as MMS was not an option for me but was for GF. Got them printed at IC for free.
Went to priority desk at check in to get luggage tags. We were given new BPs, both showing 1 piece only+ fast track. The paper tags for carry on should be collected for future use Unless they add them in the computer? He didnt say a word on GFs 7.7kg bag. No line at priority desk or at fast track. Then for the "lounge". Didnt get our BPs to work at the scanner at the door, and the present phone didnt work at first, but as another guy swiped his top bonus card we just entered the unmanned lounge. Not sure of the actual policy.
Free wifi- evidenced by this post. Basic furniture, not too comfy. Soft drink machine with free soft drinks. A few newspapers and TVs. Tea/coffe machine out of order.
Waiting to see if any luggage checks or priority boarding at gate soon.
#131
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Dont know if there was priority boarding as I had a quick visit to tax-free, but there was no check of luggage weight or tags at boarding. No Ryanair style agents sneaking around.
In any case I suggest you keep those luggage tags for future use (bring some tape to attach it)! Avoiding having to go to counter 60 min pre flight, and weighing it as well^
Maybe start trading tags on CC
In any case I suggest you keep those luggage tags for future use (bring some tape to attach it)! Avoiding having to go to counter 60 min pre flight, and weighing it as well^
Maybe start trading tags on CC
#132
Join Date: Jan 2008
Location: in your favourite lounge, clearing the whole buffet
Programs: LH Maximizer of the year, BA Blue Label killer
Posts: 1,001
I read the crew instructions to handle an OW Emerald on board on HG flights
You are entitled to get:
- Free premium menu
- Free unlimited booze
They also have to greet you by your name and offer you a lot of amenities.
You are entitled to get:
- Free premium menu
- Free unlimited booze
They also have to greet you by your name and offer you a lot of amenities.
#133
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,689
So as a OW emerald what can I expect on my KRK-TXL and return flight in economy (emb190)?
Do they really won't allow boarding without a luggage tag? What is the booking class to AB fares translate to? (I got Q outbound and P return). Is a carry-on plus laptop bag OK?
Do they really won't allow boarding without a luggage tag? What is the booking class to AB fares translate to? (I got Q outbound and P return). Is a carry-on plus laptop bag OK?
#134
Join Date: Feb 2006
Location: NUE,MUC,INN,FDH
Programs: QF LTG, LH (SEN*** till 02/26), AF, AA, AB-G†
Posts: 2,075
Your booking Classes translate to FlyClassic (W, E, P, O, Q, N, S, V, L, M, K).
You have one additional piece of checked luggage as Emerald.
As Emerald you have access to the BA or AF Lounge in TXL. I prefer the BA Lounge - but the AF lounge has longer operation hours.
The AB homepage shows a Business Lounge for Krakow (1st floor after security).
You may have to call for a seat reservation. You get "Fast Track" printed on your BP. Usually the next seat to you will be
#135
Join Date: Feb 2006
Location: NUE,MUC,INN,FDH
Programs: QF LTG, LH (SEN*** till 02/26), AF, AA, AB-G†
Posts: 2,075
Then for the "lounge". Didnt get our BPs to work at the scanner at the door, and the present phone didnt work at first, but as another guy swiped his top bonus card we just entered the unmanned lounge. Not sure of the actual policy.
Free wifi- evidenced by this post. Basic furniture, not too comfy. Soft drink machine with free soft drinks. A few newspapers and TVs. Tea/coffe machine out of order.
Waiting to see if any luggage checks or priority boarding at gate soon.
Free wifi- evidenced by this post. Basic furniture, not too comfy. Soft drink machine with free soft drinks. A few newspapers and TVs. Tea/coffe machine out of order.
Waiting to see if any luggage checks or priority boarding at gate soon.
Oneworld Saphires and Emeralds have no access (which I do not understand until now). In TXL you have access to two lounges (BA and AF), which are both located before security in the main terminal. I like the, but it is usually a little walk to the gates.