Benefits for OW emerald on AB ?
Jul 2, 2013, 5:03 am
#136
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
You will be allowed boarding without a luggage tag. You only need it for the cheap carry only fares (JustFly) which usually booked in Z .
Your booking Classes translate to FlyClassic (W, E, P, O, Q, N, S, V, L, M, K).
You have one additional piece of checked luggage as Emerald.
As Emerald you have access to the BA or AF Lounge in TXL. I prefer the BA Lounge - but the AF lounge has longer operation hours.
The AB homepage shows a Business Lounge for Krakow (1st floor after security).
You may have to call for a seat reservation. You get "Fast Track" printed on your BP. Usually the next seat to you will be
Your booking Classes translate to FlyClassic (W, E, P, O, Q, N, S, V, L, M, K).
You have one additional piece of checked luggage as Emerald.
As Emerald you have access to the BA or AF Lounge in TXL. I prefer the BA Lounge - but the AF lounge has longer operation hours.
The AB homepage shows a Business Lounge for Krakow (1st floor after security).
You may have to call for a seat reservation. You get "Fast Track" printed on your BP. Usually the next seat to you will be
Jul 2, 2013, 6:27 am
#137
FlyerTalk Evangelist
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 12,551
It is quite an ordeal trying to get a seat allocated on a Niki (HG) flight as OW Emerald.
The Niki/AB site won't allow seat selection without payment, and shows most of the front rows as blocked.
The RJ website shows the same but seemingly allows seat selection for free, although I didn't try it.
The QF website seems to correctly recognise OWE status, and allowed seat selection in Row 1 and anywhere else except the exit rows, which I wanted.
Called AB in UK, gave them the reference, they said "It is a BA booking, you need to call BA". Could see I wouldn't get anywhere with them.
Then tried the Amadeus number posted in this thread, got through to a friendly agent who opened up my booking, and when I asked about free seating for OWE they seemingly had never heard of this term, only TopBonus, and was insistent on charging for the seats, and couldn't do exit row.
I persisted, and they put me on hold to speak to someone in TopBonus, then came back and now asked for my OWE details which they entered and stated I could get free normal seating but a paid discounted XL seating or exit row.
I said to please check if I could get the exit row, then a minute later the agent said "Oh thats strange, you can get free exit row. You are now in seats X and Y".
I checked later, and the seats were not showing as allocated on the AB site or ExpertFlyer, so I opened the booking up on Qantas.com, and now ONLY that exit row was showing as available to book, all other rows blocked, so selected the seats and now ExpertFlyer is showing them as taken.
The Niki/AB site won't allow seat selection without payment, and shows most of the front rows as blocked.
The RJ website shows the same but seemingly allows seat selection for free, although I didn't try it.
The QF website seems to correctly recognise OWE status, and allowed seat selection in Row 1 and anywhere else except the exit rows, which I wanted.
Called AB in UK, gave them the reference, they said "It is a BA booking, you need to call BA". Could see I wouldn't get anywhere with them.
Then tried the Amadeus number posted in this thread, got through to a friendly agent who opened up my booking, and when I asked about free seating for OWE they seemingly had never heard of this term, only TopBonus, and was insistent on charging for the seats, and couldn't do exit row.
I persisted, and they put me on hold to speak to someone in TopBonus, then came back and now asked for my OWE details which they entered and stated I could get free normal seating but a paid discounted XL seating or exit row.
I said to please check if I could get the exit row, then a minute later the agent said "Oh thats strange, you can get free exit row. You are now in seats X and Y".
I checked later, and the seats were not showing as allocated on the AB site or ExpertFlyer, so I opened the booking up on Qantas.com, and now ONLY that exit row was showing as available to book, all other rows blocked, so selected the seats and now ExpertFlyer is showing them as taken.
Jul 3, 2013, 6:46 am
#138
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
Hmm OLCI and it didn't put my BA status at all into it even though I typed it in. Guess I need to reprint at the airport.
Jul 5, 2013, 7:14 am
#139
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
I checked later, and the seats were not showing as allocated on the AB site or ExpertFlyer, so I opened the booking up on Qantas.com, and now ONLY that exit row was showing as available to book, all other rows blocked, so selected the seats and now ExpertFlyer is showing them as taken.
Jul 29, 2013, 7:39 pm
#140
Suspended
Join Date: Jul 2007
Posts: 4,477
Jul 31, 2013, 4:14 am
#141
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
Wirelessly posted (Android: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/534.24 (KHTML, like Gecko) Chrome/11.0.696.34 Safari/534.24)
Well my flight krk-txl was fine. No mention from the crew about my ow emerald or anything but overall the flight was good.
I have my txl-krk flight today.
Well my flight krk-txl was fine. No mention from the crew about my ow emerald or anything but overall the flight was good.
I have my txl-krk flight today.
Aug 1, 2013, 4:03 am
#142
Join Date: Jul 2007
Location: Oslo, Norway
Programs: Star Alliance Gold, Skyteam E+, Bonvoy Titanium, Hilton Diamond
Posts: 1,032
In Nuremberg I had to fight as h*** the other day to get my extra baggage allowance. I spent maybe 20 minutes arguing with two check in agents, which both denied there was any such benefits to OW Emerald, I tried to explain them the benefits a dozen times, and what the green colour mean, etc. After some phone calls and a talk with the manager the issue was sorted out, but without any apology, and my baggage got lost for two days upon arrival to Oslo, haha.
BTW - anyone knows if AB have IT issues these days? Seems to be a problem getting correct OW status on the boarding passes.
BTW - anyone knows if AB have IT issues these days? Seems to be a problem getting correct OW status on the boarding passes.
Aug 1, 2013, 7:36 am
#143
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
In Nuremberg I had to fight as h*** the other day to get my extra baggage allowance. I spent maybe 20 minutes arguing with two check in agents, which both denied there was any such benefits to OW Emerald, I tried to explain them the benefits a dozen times, and what the green colour mean, etc. After some phone calls and a talk with the manager the issue was sorted out, but without any apology, and my baggage got lost for two days upon arrival to Oslo, haha.
BTW - anyone knows if AB have IT issues these days? Seems to be a problem getting correct OW status on the boarding passes.
BTW - anyone knows if AB have IT issues these days? Seems to be a problem getting correct OW status on the boarding passes.
Aug 23, 2013, 2:54 pm
#145
Join Date: Apr 2004
Location: Omaha
Programs: AA Life Plat 4mm, Hilton Diamond
Posts: 1,459
I went to look at a TXL-KRK one way ticket for July. AB site said 97 pounds, ok, went to AA site it said $241. Is this a common thing, should I only book on the AB site or does AA eventually match?
Aug 23, 2013, 11:55 pm
#146
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
The two sites are looking in different fare buckets; AA is pulling up Q by default, whereas the AB site is offering P availability. If you want to book through aa.com, a call to AA web services may be in order to see if they can switch buckets or not.
Feb 10, 2014, 9:55 pm
#147
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Old thread....
I was trying to book an exit row seat on in intra EU flight on AB. I am EXP (ie emerald)
Two different phone agents refused, saying "only our own platinums get that for free, you pay 20 euros".
The oneworld benefit I received says
Seems like AA and oneworld and AB are a bit out of alignment here, no?
I was trying to book an exit row seat on in intra EU flight on AB. I am EXP (ie emerald)
Two different phone agents refused, saying "only our own platinums get that for free, you pay 20 euros".
The oneworld benefit I received says
You're also entitled to the same priority check-in and preferred seating privileges that the carrier your are traveling with offers to its Emerald status customers.
Feb 11, 2014, 8:56 am
#148
FlyerTalk Evangelist
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 12,551
Old thread....
I was trying to book an exit row seat on in intra EU flight on AB. I am EXP (ie emerald)
Two different phone agents refused, saying "only our own platinums get that for free, you pay 20 euros".
The oneworld benefit I received says
Seems like AA and oneworld and AB are a bit out of alignment here, no?
I was trying to book an exit row seat on in intra EU flight on AB. I am EXP (ie emerald)
Two different phone agents refused, saying "only our own platinums get that for free, you pay 20 euros".
The oneworld benefit I received says
Seems like AA and oneworld and AB are a bit out of alignment here, no?
My last experience was that the AB agent stated I would have to pay, but when I said 'ok could you see how much it would be with the FF number currently entered' they surprisingly said 'oh, it appears it is free for you'.
Feb 14, 2014, 8:19 am
#149
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Try the AB oneworld line, or otherwise just ask the agent to re-enter your FF number and try for seat allocation.
My last experience was that the AB agent stated I would have to pay, but when I said 'ok could you see how much it would be with the FF number currently entered' they surprisingly said 'oh, it appears it is free for you'.
My last experience was that the AB agent stated I would have to pay, but when I said 'ok could you see how much it would be with the FF number currently entered' they surprisingly said 'oh, it appears it is free for you'.
3 flights next week on them (plus 4 on AA and a real treat on GermanWings) so I will give it a try.
thx
Feb 14, 2014, 9:02 am
#150
FlyerTalk Evangelist
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 12,551
There is also a special command the AB agent needs to enter on their computer to allow allocation of XL seats (exit row), search back in this thread for it.
Also try just using Qantas.com or Royal Jordanian to open the booking, you may be able to select seats that way.