Airpoints Membership card
Apr 14, 2004, 8:23 pm
#1
Original Poster
Join Date: Dec 2002
Location: Sydney Australia
Posts: 77
Airpoints Membership card
My GF joined Airpoints a few weeks ago and got the welcome pack in the mail a few days ago. When I saw her brand new Airpoints membership card, it reminds me something has gone missing. Where is my Airpoints membership card? I didn't even recall I have ever received one from Airpoints.
So, I'd like to ask does Airpoints send out membership card with the welcome pack at the time I join? From the statements I have in hand, I joined in Dec 2001 and Airpoints still have their old look then.
Thanks.
So, I'd like to ask does Airpoints send out membership card with the welcome pack at the time I join? From the statements I have in hand, I joined in Dec 2001 and Airpoints still have their old look then.
Thanks.
Apr 14, 2004, 9:48 pm
#2
Join Date: Mar 2001
Location: SYD
Programs: Too many golds, no plat: OZ*G, AC*G, NZ*G, VA Gold, QF Gold, HH Gold, Bonvoy Gold
Posts: 5,350
Hi KoalaGuy
Yes, they should have sent out a card - though I seem to remember that around that time they were processing huge numbers (lots of ex-Ansett comps etc) and many things were falling through the net at the time. My partner and I both joined then and we had to make several requests to get the actual cards. BTW, there is an automated prompt on the AirPoints phone menu to send a replacement card, so you don't need to wait in the phone queue... provided they got around to sending you your PAC (Personal Access Code) that is!
Yes, they should have sent out a card - though I seem to remember that around that time they were processing huge numbers (lots of ex-Ansett comps etc) and many things were falling through the net at the time. My partner and I both joined then and we had to make several requests to get the actual cards. BTW, there is an automated prompt on the AirPoints phone menu to send a replacement card, so you don't need to wait in the phone queue... provided they got around to sending you your PAC (Personal Access Code) that is!
Apr 15, 2004, 1:45 am
#3
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,723
Be careful when using the automatic system, as from memory I am fairly sure that APs charge all but NZ*E a fee for a replacement card. Of course it is not a replacement if you never received one in the first place, but that could be difficult to explain to an automated system.
If this is the case, much more helpful to talk to the friendly people on the phone.
Mark
If this is the case, much more helpful to talk to the friendly people on the phone.
Mark