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Does Air NZ offer a free cancellation within 24h?

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Does Air NZ offer a free cancellation within 24h?

   
Old Aug 7, 23, 12:42 pm
  #1  
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Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 505
Does Air NZ offer a free cancellation within 24h?
Hey everyone. I booked an AKL-MEL in Premium Economy today for travel in November. I now see a cheaper flight with QF. Does NZ offer a full refund back to the credit card within 24h? If so, can I cancel online or do I have to call in to request the $$$ go back to the card? I'm USA based so a flight credit will do me no go.

Thanks!
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Old Aug 7, 23, 12:47 pm
  #2  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 5,908
Same day only.

QF don't offer PE though.
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Old Aug 7, 23, 12:51 pm
  #3  
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Join Date: Sep 2013
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Originally Posted by sbiddle
Same day only.

QF don't offer PE though.
Thanks. Actually found some saver J awards using miles. I'd be cancelling within 10 hours of booking. Can i just do it online? Or need to call in? Thanks!
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Old Aug 7, 23, 1:15 pm
  #4  
 
Join Date: Mar 2005
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Originally Posted by chicago747
Thanks. Actually found some saver J awards using miles. I'd be cancelling within 10 hours of booking. Can i just do it online? Or need to call in? Thanks!
Same day, not within 24 hours iirc.
So if it is overnight you may be out if luck.

Id call if fare conditions dont allow cancellation without fee.
Thai-Kiwi is online now  
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Old Aug 7, 23, 2:18 pm
  #5  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 5,908
It's also worth noting that the same day cancellation is not an "official" thing. It simply exists so that if people make a mistake with a booking it allows the CSR to easily offer a refund so that people can make changes / rebook.

It doesn't matter how many hours it is, it is based on the same calendar day and this policy may well have a requirement that the same day be based around NZST not local time. Since it's not officially documented online nobody really knows.
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Old Aug 8, 23, 9:58 pm
  #6  
 
Join Date: Apr 2016
Posts: 777
It is NZST and it is up till midnight. I could have sworn in the past it was 24 hours but only very narrowly got a refund under that circumstances some years ago. The agent made sure to make me understand that she was doing me a favour.
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Old Aug 9, 23, 12:30 am
  #7  
 
Join Date: Jan 2016
Posts: 2,461
Originally Posted by codyc1515
It is NZST and it is up till midnight. I could have sworn in the past it was 24 hours but only very narrowly got a refund under that circumstances some years ago. The agent made sure to make me understand that she was doing me a favour.
Think US is 24h as DoT has a 24h cooling off period.
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Old Aug 9, 23, 12:32 am
  #8  
 
Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, IHG Diamond Ambassador
Posts: 867
Originally Posted by nzkarit
Think US is 24h as DoT has a 24h cooling off period.
Yes, provided you book X number of days out from the flight. Can't remember if it's 7 or 14 days (or something along those lines).
LyingFlat is offline  
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Old Aug 10, 23, 2:54 am
  #9  
 
Join Date: Apr 2016
Posts: 777
They booked AKL-MEL, nothing to do with USA rules (which would apply to any airline flying there).
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Old Aug 10, 23, 3:08 am
  #10  
 
Join Date: Jan 2014
Location: SEA
Programs: NZ Elite (*G)
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Originally Posted by codyc1515
They booked AKL-MEL, nothing to do with USA rules (which would apply to any airline flying there).
I'm not 100% positive but I am under the impression it depends on if you book via the American website or the NZ website. If you book on the American website, usually it follows American rules and options (no seat only, no seat+bag, etc.), whereas if you book on the NZ website it follows NZ rules and options. Certainly I notice considerable differences in options and rules when I book on the American website vs the NZ website.

Certainly when I am looking for cheap fares within NZ domestic or between NZ and Australia I go to the NZ website, but I also realise the rules and categories are different than if I stay on the American website.
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