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Should a travel agent have my Airpoints account password?

Should a travel agent have my Airpoints account password?

Old May 28, 2023, 9:41 pm
  #1  
Original Poster
 
Join Date: Mar 2023
Posts: 7
Should a travel agent have my Airpoints account password?

Hi,

My company has recently hired a local travel agency to pick up the admin of booking flights for our increasingly-busy team. As part of of their standard form, they ask for frequent flyer membership details, including account number, PIN number and password.

This to me is setting off red flags as sharing passwords in general is a bad idea, but I've been told this is standard and that they might need it to make bookings on my behalf to ensure that I get the rewards.I'm doubting this as I can't see any reason for them to need to log-in to my account to do this. I've never needed my friend's passwords to book on their behalf.

I'm not nearly as experienced a traveller as other members of this forum so I ask you, am I right to be suspicious about this? Even if not for security reasons, this seems like a lack of professionalism to me.
wikatik is offline  
Old May 28, 2023, 9:44 pm
  #2  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 5,987
I would never give it to anybody.

Totally pointless giving it to them now anyway as 2FA is going live and so they won't be able to gain access anyway.
sbiddle is offline  
Old May 28, 2023, 10:06 pm
  #3  
 
Join Date: Jan 2016
Posts: 2,563
Sharing a password for be a breach of the T&C's.

People can make bookings on your behalf without being logged in. Just need to make they have your Airpoints Number and name on file matches the name in your Airpoints account including middle. Then it should all be added automatically.

Your TA should be managing the booking through their TA portal not the end user UI.
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nzkarit is online now  
Old May 28, 2023, 10:24 pm
  #4  
 
Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, IHG Diamond Ambassador
Posts: 884
Originally Posted by wikatik
Hi,

My company has recently hired a local travel agency to pick up the admin of booking flights for our increasingly-busy team. As part of of their standard form, they ask for frequent flyer membership details, including account number, PIN number and password.

This to me is setting off red flags as sharing passwords in general is a bad idea, but I've been told this is standard and that they might need it to make bookings on my behalf to ensure that I get the rewards.I'm doubting this as I can't see any reason for them to need to log-in to my account to do this. I've never needed my friend's passwords to book on their behalf.

I'm not nearly as experienced a traveller as other members of this forum so I ask you, am I right to be suspicious about this? Even if not for security reasons, this seems like a lack of professionalism to me.
It's definitely not normal to obtain your password. When I worked for a TMC we would only collect frequent traveller numbers and not the passwords linked to those numbers. Having done literally thousands of bookings I can hand on heart say I've never needed a client's password for anything.

Even now as an independent travel broker I don't need my clients' passwords to do my job.
LyingFlat is offline  
Old May 28, 2023, 10:30 pm
  #5  
 
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,538
I don't know how that's going to work as NZ has activated 2 step password verification. Are they going to contact you to get the code from your phone? Don't do it.
Xiaotung is online now  
Old May 28, 2023, 10:45 pm
  #6  
Original Poster
 
Join Date: Mar 2023
Posts: 7
Thanks everyone for your feedback, it makes me feel better for being a grouch and holding things up at work by opposing it.

They claim it's so they can manage upgrades and/or booki flights using Airpoints but this seems massively unprofessional to me. If our company requires staff to fly a certain way we have to be willing and able to pay for it
wikatik is offline  
Old May 28, 2023, 10:50 pm
  #7  
 
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 9,976
Sounds like you need a more reputable TA. Could be a single staff training issue, in which case senior management should be advised.
Thai-Kiwi is online now  
Old May 28, 2023, 10:55 pm
  #8  
 
Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, IHG Diamond Ambassador
Posts: 884
Originally Posted by wikatik
Thanks everyone for your feedback, it makes me feel better for being a grouch and holding things up at work by opposing it.

They claim it's so they can manage upgrades and/or booki flights using Airpoints but this seems massively unprofessional to me. If our company requires staff to fly a certain way we have to be willing and able to pay for it
When I worked for a TMC (and also now as a broker), I'm very clear with my clients - if they want to use upgrades or book with APD that is their own responsibility.
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LyingFlat is offline  
Old May 29, 2023, 8:21 am
  #9  
 
Join Date: Nov 2003
Location: YYZ
Posts: 1,661
I had this once happen with a client of mine in the small-to-medium size category. Their admin person handled flights for execs by basically having access to their airline booking profiles (which in the majority of cases happen to be the same as the FF profiles). She offered to do the same for me. I politely declined and handled my own bookings. I absolutely did not suspect any ill intentions, just did not want to take the risk.
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blue2002 is offline  
Old May 29, 2023, 10:25 am
  #10  
 
Join Date: Dec 2013
Programs: BA Executive Club, ANA Mileage Club
Posts: 19
No...
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