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Unable to register a new CC in profile

   
Old May 25, 23, 2:13 pm
  #1  
Original Poster
 
Join Date: May 2003
Location: Kamloops, Sun Peaks, Taupo, Coromandel, London
Programs: NZ Gold Elite, AC E50, Westjet Gold, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 5,737
Unable to register a new CC in profile
Changed Amex cards today.
Went to register new one and got this message:
Saved cards
Below are the cards you have saved for future use with us.
You might find different Air New Zealand websites have different payment card options.
Read more on security and using saved cards.
Add a new cardAdd new card functionality is temporarily disabled.

Anyone else having this issue?
taupo is offline  
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Old May 25, 23, 2:46 pm
  #2  
 
Join Date: Jun 2019
Posts: 58
Yeah, same here.
Been like that for a couple of weeks now, just haven't had the time for sitting in a phone queue for hours to sort it out yet.
Outbound24 is offline  
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Old May 25, 23, 3:04 pm
  #3  
Original Poster
 
Join Date: May 2003
Location: Kamloops, Sun Peaks, Taupo, Coromandel, London
Programs: NZ Gold Elite, AC E50, Westjet Gold, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 5,737
Originally Posted by Outbound24
Yeah, same here.
Been like that for a couple of weeks now, just haven't had the time for sitting in a phone queue for hours to sort it out yet.
Having just spent 45 mins holding I gave up.
taupo is offline  
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Old May 25, 23, 5:41 pm
  #4  
 
Join Date: Aug 2018
Location: NZ
Programs: NZ Elite
Posts: 118
Originally Posted by taupo
Having just spent 45 mins holding I gave up.
An email to the elite team might be a better use of your time, looks like they are turning around responses pretty quick ~24hrs based on a recent interaction I had
racekp is offline  
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Old May 25, 23, 11:10 pm
  #5  
Original Poster
 
Join Date: May 2003
Location: Kamloops, Sun Peaks, Taupo, Coromandel, London
Programs: NZ Gold Elite, AC E50, Westjet Gold, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 5,737
Originally Posted by racekp
An email to the elite team might be a better use of your time, looks like they are turning around responses pretty quick ~24hrs based on a recent interaction I had
I concur, but the address is a state secret. Having logged in and searched, cannot see the email address. Could be I’m looking in the wrong place.

Aeroplan has it in their app:


taupo is offline  
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Old May 26, 23, 12:11 am
  #6  
 
Join Date: Jan 2016
Posts: 2,280
Originally Posted by taupo
I concur, but the address is a state secret. Having logged in and searched, cannot see the email address. Could be I’m looking in the wrong place.

Aeroplan has it in their app:


It's not that hard <tiername>@<domain>.

Suppose it could be tricky for the people who still call it Gold Elite instead of its actual name of Elite.

Fairly commonly posted on this forum.
nzkarit is online now  
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