Legislative Breach - Differences in points promised vs points received
Mar 4, 2023, 6:21 pm
#16
Join Date: Jan 2016
Posts: 2,643
I wish Airpoints would just revert back to using points as currency as we have seen in other programmes that points can be used to redeem on any fare on sale as well.
APD was designed to confuse consumers into thinking that are getting a good deal but in reality people are earning much fewer and burning at a much more rapid speed than other programmes. At the same time, they are creating more headaches to themselves. Unless they review their rates every 6 months, they are increasingly difficult to reflect the changing fares. There are just too many variables and errors are prone to occur. I am still not convinced that all of airnzpoints.co.nz site is showing accurate information than it was intended especially when it comes to a few partner airlines where earn rates have been reduced to a meaningless level and everyone is treating it like Bible.
Can you imagine if The Points Guy did a deep dive into the programme?
APD was designed to confuse consumers into thinking that are getting a good deal but in reality people are earning much fewer and burning at a much more rapid speed than other programmes. At the same time, they are creating more headaches to themselves. Unless they review their rates every 6 months, they are increasingly difficult to reflect the changing fares. There are just too many variables and errors are prone to occur. I am still not convinced that all of airnzpoints.co.nz site is showing accurate information than it was intended especially when it comes to a few partner airlines where earn rates have been reduced to a meaningless level and everyone is treating it like Bible.
Can you imagine if The Points Guy did a deep dive into the programme?
Though to what I guess is most people they see a dollar amount and go this is easy as they can directly see how it will help with buying a flight through the normal engine not a seperate rewards search. They don't need to Points Guy deep dive to understand how to use APD and find eligible flights/seats and can part pay with cash if don't have enough points.
For me I have found airnzpoints.co.nz to be accurate. Would I get more points if earn was sent to a different airline most probably. But there is difference between being accurate and having low earn.
Mar 5, 2023, 6:20 pm
#17
Join Date: Jan 2023
Posts: 12
Have PE thru NZ from Nelson to Manchester rtn.
Yesterday “potential” SP showed as 331 total.
Today after a flight change ( flight from Singapore now arrives in Auckland 20 minutes earlier) Sp now 243 total.
They must be making enhancements!
Yesterday “potential” SP showed as 331 total.
Today after a flight change ( flight from Singapore now arrives in Auckland 20 minutes earlier) Sp now 243 total.
They must be making enhancements!
Mar 5, 2023, 8:00 pm
#18
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,190
Called NZ and asked to be routed WLG-SIN via AKL so as to recover the SP earn.
No one could assure me that if staying with the SQ flight that I’d sucessfully still earn the SP from the original booking.
Mar 5, 2023, 8:24 pm
#19
Join Date: Jan 2016
Posts: 2,643
Time change or a flight change? As if a flight change the operating carrier would change and so would the SP earn. If just a time change that is odd.
Mar 5, 2023, 10:47 pm
#20
Join Date: Jan 2023
Posts: 12
NZ have told us that due to number of reissued tickets - schedule changes, cancelled flights and change of carrier, 6 in total - the system has thrown a hissy fit. They will honour the original indications and have the techs working on fixing the problem as apparently it is a new problem.
Mar 5, 2023, 10:58 pm
#21
Join Date: Jan 2016
Posts: 2,643
NZ have told us that due to number of reissued tickets - schedule changes, cancelled flights and change of carrier, 6 in total - the system has thrown a hissy fit. They will honour the original indications and have the techs working on fixing the problem as apparently it is a new problem.
Mar 5, 2023, 11:07 pm
#22
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,190
Mar 6, 2023, 3:29 pm
#23
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,112
You've claimed there is an issue but haven't provided any evidence so far that there is an issue.
You've provided information so far that doesn't stack up (status points are only ever whole numbers so the claimed 18.8 SP is not possible), appea to be confused about what Airpoints Dollar and Status Points are and and have been very vague about lots of things.
I don't think anybody can add anything to this thread because the only obvious assumption right now is that there isn't actually an issue at all and you're just confused.
You've provided information so far that doesn't stack up (status points are only ever whole numbers so the claimed 18.8 SP is not possible), appea to be confused about what Airpoints Dollar and Status Points are and and have been very vague about lots of things.
I don't think anybody can add anything to this thread because the only obvious assumption right now is that there isn't actually an issue at all and you're just confused.
Mar 6, 2023, 4:28 pm
#24
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,190
AirNZ_bae
I note that a Works H fare AKL-PER fare should earn 94 SP, and that you report only 18.8 SP was earned.
I also note 18.8 is precisely 20% of 94. Interesting.
Can you post a screenshot of the 18.8 SP credited to the owner’s account? That would assist those on this forum understand the issue with some evidence.
I note that a Works H fare AKL-PER fare should earn 94 SP, and that you report only 18.8 SP was earned.
I also note 18.8 is precisely 20% of 94. Interesting.
Can you post a screenshot of the 18.8 SP credited to the owner’s account? That would assist those on this forum understand the issue with some evidence.
Mar 6, 2023, 4:47 pm
#25
Join Date: Jan 2016
Posts: 2,643
AirNZ_bae
I note that a Works H fare AKL-PER fare should earn 94 SP, and that you report only 18.8 SP was earned.
I also note 18.8 is precisely 20% of 94. Interesting.
Can you post a screenshot of the 18.8 SP credited to the owner’s account? That would assist those on this forum understand the issue with some evidence.
I note that a Works H fare AKL-PER fare should earn 94 SP, and that you report only 18.8 SP was earned.
I also note 18.8 is precisely 20% of 94. Interesting.
Can you post a screenshot of the 18.8 SP credited to the owner’s account? That would assist those on this forum understand the issue with some evidence.
Cash
100% Airpoints
Mix of cash and airpoints
Mar 6, 2023, 6:10 pm
#26
Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, IHG Diamond Ambassador
Posts: 908
Mar 7, 2023, 1:41 pm
#27
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,190
Mar 7, 2023, 4:45 pm
#28
Join Date: Nov 2017
Location: New Zealand (when I'm home!)
Programs: Air NZ Elite
Posts: 1,218
The way the OP was written, made it sound like they had been literally hired by Air NZ to do this, and so I found it strange that they would be asking this question in such a public forum, but now I am guessing that them "assisting" was them complaining?
Mar 7, 2023, 8:36 pm
#29
Join Date: Jan 2016
Posts: 2,643
Get a feel English isn't first language.
Mar 7, 2023, 11:21 pm
#30
Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, IHG Diamond Ambassador
Posts: 908