OOL QF Lounge Experience
Jan 12, 2023, 8:02 pm
#1
Original Poster
Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,411
OOL QF Lounge Experience
Flew OOL-SYD on a NZ ticketed service today on NZ7000 series flight number, and what a very un welcome experience that was seems to be that they don't know that NZ Golds get access to Qantas Clubs on NZ7000 flight numbers within Australia.
Took 5 minutes of explaining and showing the agent at the counter the NZ website showing the code share agreement benefits. She had never heard of NZ/QF having a code share, and was shocked when looking up my boarding pass on there system to see it was a NZ issued ticket.
She admitted they normally turn away NZ Golds traveling on NZ Codeshares on QF, as they had no idea that was even a thing.
Took 5 minutes of explaining and showing the agent at the counter the NZ website showing the code share agreement benefits. She had never heard of NZ/QF having a code share, and was shocked when looking up my boarding pass on there system to see it was a NZ issued ticket.
She admitted they normally turn away NZ Golds traveling on NZ Codeshares on QF, as they had no idea that was even a thing.
Jan 12, 2023, 8:17 pm
#2
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,176
Flew OOL-SYD on a NZ ticketed service today on NZ7000 series flight number, and what a very un welcome experience that was seems to be that they don't know that NZ Golds get access to Qantas Clubs on NZ7000 flight numbers within Australia.
Took 5 minutes of explaining and showing the agent at the counter the NZ website showing the code share agreement benefits. She had never heard of NZ/QF having a code share, and was shocked when looking up my boarding pass on there system to see it was a NZ issued ticket.
She admitted they normally turn away NZ Golds traveling on NZ Codeshares on QF, as they had no idea that was even a thing.
Took 5 minutes of explaining and showing the agent at the counter the NZ website showing the code share agreement benefits. She had never heard of NZ/QF having a code share, and was shocked when looking up my boarding pass on there system to see it was a NZ issued ticket.
She admitted they normally turn away NZ Golds traveling on NZ Codeshares on QF, as they had no idea that was even a thing.
Would have thought the reverse of our experiences would be true