flexitime vs flexidate fares

Old Aug 7, 20, 7:02 pm
  #1  
Original Poster
 
Join Date: May 2011
Location: Auckland, NZ
Programs: IHG Ambassador, Air NZ lowly Jade now, Emirates
Posts: 553
flexitime vs flexidate fares

I'm more inclined to book flexitime or flexidate nowadays. If I book flexidate I can cancel and get a refund. Can I also change my flight time on the day if I wish without charge as you can do currently with flexitime?
Susiew237 is offline  
Old Aug 7, 20, 7:40 pm
  #2  
 
Join Date: Mar 2005
Location: PPQ/WLG/BKK
Programs: TG*G, Accor Gold
Posts: 7,740
Originally Posted by Susiew237 View Post
I'm more inclined to book flexitime or flexidate nowadays. If I book flexidate I can cancel and get a refund. Can I also change my flight time on the day if I wish without charge as you can do currently with flexitime?
Yes. FlexiDate fully refundable and changeable on the day (providing there are seats available)
Thai-Kiwi is offline  
Old Jan 8, 21, 5:08 am
  #3  
 
Join Date: Mar 2011
Location: AKL
Posts: 441
With Flexitime, can I just no-show and get a later flight (subject to availability)?
ps107 is offline  
Old Jan 8, 21, 11:31 am
  #4  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 4,944
Originally Posted by ps107 View Post
With Flexitime, can I just no-show and get a later flight (subject to availability)?
The answer to that is "depends". You should never do a no show, and if you do you won't be eligible for a full refund.

Whether you can fly later will also depend on how nice you are to the staff member who will have to manually untangle the mess caused by a no show.

My simple suggestion would be to read the very clear fare rules on the Air NZ website if you want to understand more about the products and how they differ.
Thai-Kiwi likes this.
sbiddle is offline  
Old Jan 8, 21, 1:23 pm
  #5  
 
Join Date: Feb 2007
Programs: NZ Koru
Posts: 5,885
Also worth noting allot of the flights are departing 100% full (even off peak) at the moment.

The chances of being able to get onto an later flight, if you miss your original one is allot slower than it use to be.

They are also using the 168 ZK-OJ* a320s allot at the moment on the main trunk. Which makes things even tighter with spare seats over the ZK-OX* a320s with 171 seats.
cavemanzk is online now  
Old Jan 8, 21, 9:41 pm
  #6  
 
Join Date: Mar 2005
Location: PPQ/WLG/BKK
Programs: TG*G, Accor Gold
Posts: 7,740
Understanding the fare rules can be tricky for infrequent flyers. And even savvy fliers can be caught out with the 'no availability' on alternate flights when on FlexiTime and FlexiDate fares.

Last edited by Thai-Kiwi; Jan 8, 21 at 9:52 pm
Thai-Kiwi is offline  
Old Jan 9, 21, 5:48 am
  #7  
 
Join Date: Mar 2011
Location: AKL
Posts: 441
Originally Posted by sbiddle View Post
The answer to that is "depends". You should never do a no show, and if you do you won't be eligible for a full refund.

Whether you can fly later will also depend on how nice you are to the staff member who will have to manually untangle the mess caused by a no show.

My simple suggestion would be to read the very clear fare rules on the Air NZ website if you want to understand more about the products and how they differ.
So is it kind of frowned upon even though it says "permitted"? Is there a better (online?) way of changing it on the day of departure?
ps107 is offline  
Old Jan 9, 21, 12:53 pm
  #8  
 
Join Date: Mar 2005
Location: PPQ/WLG/BKK
Programs: TG*G, Accor Gold
Posts: 7,740
Originally Posted by ps107 View Post
So is it kind of frowned upon even though it says "permitted"? Is there a better (online?) way of changing it on the day of departure?

Yes, on the day of travel options for the free flight change are shown on the app, or on the Manage My Booking, or on your NZ Airpoints account. Selecting this brings up a window that shows all flights with availability for the ‘free’ change.

Once you have selected the replacement flight, it is all processed and a new eticket emailed and the app is updated. Very quick and simple.

No Shows do cause NZ staff inconvenience when compared to you making a proactive change.
Kiwi Flyer and ps107 like this.

Last edited by Thai-Kiwi; Jan 9, 21 at 1:01 pm
Thai-Kiwi is offline  
Old Jan 9, 21, 2:28 pm
  #9  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 4,944
It takes 20-30 seconds to change a flight from the app which is what 99% of people would do.

If you don't show for a flight it's assumed you've given up the ticket so you'll need to get Air NZ to manually change your flight as you won't be able to make any changes online. They will do this for free at the airport (but once again be nice to staff because there are multiple steps required because of the fact you decided now to show up..) but you may end up paying the $30 call centre fee if you need to call to do this.

Likewise if you are a no show for a flexidate and want a refund after the flight has flown you'll need to pay a $50 fee for this.

IMHO being a no show for a flight is just an incredibly rude thing to do, with the consequences being staff having to manually offload pax if you are already checked in, and the possibility of people who are desperate to fly missing out if a flight is chokka.
ps107, cavemanzk and WLG Base like this.
sbiddle is offline  
Old Jan 9, 21, 4:05 pm
  #10  
 
Join Date: Mar 2011
Location: AKL
Posts: 441
Good to know. I've never noticed the change options in the app before. Will give it a go if I need to.
ps107 is offline  

Thread Tools
Search this Thread
Search Engine: