Online Credit Tool
Jul 19, 2020, 4:44 pm
#1
Original Poster
Join Date: Mar 2019
Programs: NZ Elite
Posts: 196
Online Credit Tool
I see the tool is up now, accessed via the homepage.
https://flightbookings.airnewzealand...s/creditreview
I was able to view the credit balance for a TT return flight I had booked and was able to use it towards a new booking.
However for a multi stop itinerary which had flown segments, I couldn't view the remaining credit under that booking.
https://flightbookings.airnewzealand...s/creditreview
I was able to view the credit balance for a TT return flight I had booked and was able to use it towards a new booking.
However for a multi stop itinerary which had flown segments, I couldn't view the remaining credit under that booking.
Jul 19, 2020, 5:39 pm
#5
Join Date: Jan 2016
Posts: 2,643
Reading https://www.airnewzealand.co.nz/credit-redemption
If want to combine credits still need to do the fare hold.
Doesn't mention splitting credits.
This feels very v0.1 hopefully the updates come thick and fast to make it usable.
If want to combine credits still need to do the fare hold.
Doesn't mention splitting credits.
This feels very v0.1 hopefully the updates come thick and fast to make it usable.
Jul 19, 2020, 5:49 pm
#6
Join Date: Sep 2009
Location: Wellington/Dunedin/Auckland/Africa/Pacific Islands/Geneva
Programs: NZ*E
Posts: 182
Jul 19, 2020, 7:20 pm
#8
Join Date: Apr 2018
Programs: NZ *G
Posts: 90
I see the tool is up now, accessed via the homepage.
https://flightbookings.airnewzealand...s/creditreview
I was able to view the credit balance for a TT return flight I had booked and was able to use it towards a new booking.
However for a multi stop itinerary which had flown segments, I couldn't view the remaining credit under that booking.
https://flightbookings.airnewzealand...s/creditreview
I was able to view the credit balance for a TT return flight I had booked and was able to use it towards a new booking.
However for a multi stop itinerary which had flown segments, I couldn't view the remaining credit under that booking.
Jul 19, 2020, 7:56 pm
#9
Join Date: Jan 2017
Location: JER
Programs: NZ Elite *G, QF Gold, Accor+ Diamond
Posts: 157
The oldest of my 4 credited domestic flights is showing. And the credit for a pricey longhaul is showing. They both expire on 31 December 2021, which is at least 6 months later than they were originally due to expire.
Jul 19, 2020, 7:59 pm
#10
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,112
First world problem I know, but I just wish I knew how many credits I had. I can't remember if I had 3 or 4 Aussie trips cancelled, and only got a credit email for one.
I need to hunt back through all my booking emails to actually find the trips I booked - surely once they've verified who you are with 1 PNR and matching email address they could show all other PNRs associated with that email address.
I need to hunt back through all my booking emails to actually find the trips I booked - surely once they've verified who you are with 1 PNR and matching email address they could show all other PNRs associated with that email address.
Jul 19, 2020, 8:11 pm
#11
Join Date: Jan 2016
Posts: 2,643
First world problem I know, but I just wish I knew how many credits I had. I can't remember if I had 3 or 4 Aussie trips cancelled, and only got a credit email for one.
I need to hunt back through all my booking emails to actually find the trips I booked - surely once they've verified who you are with 1 PNR and matching email address they could show all other PNRs associated with that email address.
I need to hunt back through all my booking emails to actually find the trips I booked - surely once they've verified who you are with 1 PNR and matching email address they could show all other PNRs associated with that email address.
Jul 19, 2020, 8:27 pm
#12
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,112
I've just hunted through my emails and found PNR's for another 2 Aussie trips. Neither work in the website. The only one that does is the only PNR that I've received an email about throughput this whole process.
Jul 20, 2020, 2:21 am
#14
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,190
Checked my sole PNR for a cancelled domestic sector. Same error message.
Note that the sector was voluntarily put into credit as the revised schedule didnt suit, but the flight operated. I wonder if this is an issue that in terms of distinguishing ‘types’ of credit?
Note that the sector was voluntarily put into credit as the revised schedule didnt suit, but the flight operated. I wonder if this is an issue that in terms of distinguishing ‘types’ of credit?
Jul 20, 2020, 12:15 pm
#15
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
For those that have bookings that don't work, is it possible these were paid with APD? I'm pretty sure one of my bookings that was originally paid for by APD has since been refunded as APD...haven't tried the booking ref in the online tool though