Online Credit Tool

Old Jul 19, 20, 4:44 pm
  #1  
Original Poster
 
Join Date: Mar 2019
Programs: NZ Elite
Posts: 104
Online Credit Tool

I see the tool is up now, accessed via the homepage.
https://flightbookings.airnewzealand...s/creditreview

I was able to view the credit balance for a TT return flight I had booked and was able to use it towards a new booking.
However for a multi stop itinerary which had flown segments, I couldn't view the remaining credit under that booking.
gambda is offline  
Old Jul 19, 20, 4:47 pm
  #2  
 
Join Date: Mar 2019
Location: Wellington, New Zealand
Programs: Air New Zealand Gold Elite, Marriott Silver Elite
Posts: 12
New online credit tool

Three attempts with three different booking references.

Nailed it!

PontiacBandit1848 is offline  
Old Jul 19, 20, 5:13 pm
  #3  
 
Join Date: Feb 2007
Programs: NZ Koru
Posts: 5,858
I couldn't see an credit for an TT return trip, even though I had na email from NZ saying it was issued last week.
cavemanzk is offline  
Old Jul 19, 20, 5:35 pm
  #4  
 
Join Date: Jan 2016
Posts: 1,416
Tried all my bookings and none of them show up in the tool
nzkarit is offline  
Old Jul 19, 20, 5:39 pm
  #5  
 
Join Date: Jan 2016
Posts: 1,416
Reading https://www.airnewzealand.co.nz/credit-redemption

If want to combine credits still need to do the fare hold.

Doesn't mention splitting credits.

This feels very v0.1 hopefully the updates come thick and fast to make it usable.
nzkarit is offline  
Old Jul 19, 20, 5:49 pm
  #6  
 
Join Date: Sep 2009
Location: Wellington/Dunedin/Auckland/Africa/Pacific Islands/Geneva
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Posts: 182
Originally Posted by PontiacBandit1848 View Post
Three attempts with three different booking references.

Nailed it!

Similar issue - 15 bookings and can only access 9. If I try ref in manage booking it tells me itís being held in credit.
walshmi is offline  
Old Jul 19, 20, 7:19 pm
  #7  
 
Join Date: May 2008
Location: AKL
Programs: NZ Elite, QF Plat, Hilton Gold, Accor Gold
Posts: 1,596
Yep no bookings working for me either
NZ_Flyer is offline  
Old Jul 19, 20, 7:20 pm
  #8  
 
Join Date: Apr 2018
Programs: NZ *G
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Originally Posted by gambda View Post
I see the tool is up now, accessed via the homepage.
https://flightbookings.airnewzealand...s/creditreview

I was able to view the credit balance for a TT return flight I had booked and was able to use it towards a new booking.
However for a multi stop itinerary which had flown segments, I couldn't view the remaining credit under that booking.
Exact same experience here; TT booking shows up perfectly in the tool, but remaining segment on a long-haul automatically put in credit after cancellation is nowhere to be found.
sopwith7 is offline  
Old Jul 19, 20, 7:56 pm
  #9  
 
Join Date: Jan 2017
Location: WLG
Programs: NZ Elite *G, Accor+ Diamond
Posts: 114
The oldest of my 4 credited domestic flights is showing. And the credit for a pricey longhaul is showing. They both expire on 31 December 2021, which is at least 6 months later than they were originally due to expire.
Beckett66 is offline  
Old Jul 19, 20, 7:59 pm
  #10  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
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Posts: 4,908
First world problem I know, but I just wish I knew how many credits I had. I can't remember if I had 3 or 4 Aussie trips cancelled, and only got a credit email for one.

I need to hunt back through all my booking emails to actually find the trips I booked - surely once they've verified who you are with 1 PNR and matching email address they could show all other PNRs associated with that email address.
jeffrocowboy and Kayen like this.
sbiddle is offline  
Old Jul 19, 20, 8:11 pm
  #11  
 
Join Date: Jan 2016
Posts: 1,416
Originally Posted by sbiddle View Post
First world problem I know, but I just wish I knew how many credits I had. I can't remember if I had 3 or 4 Aussie trips cancelled, and only got a credit email for one.

I need to hunt back through all my booking emails to actually find the trips I booked - surely once they've verified who you are with 1 PNR and matching email address they could show all other PNRs associated with that email address.
Or link up on AirPoints number.
nzkarit is offline  
Old Jul 19, 20, 8:27 pm
  #12  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 4,908
I've just hunted through my emails and found PNR's for another 2 Aussie trips. Neither work in the website. The only one that does is the only PNR that I've received an email about throughput this whole process.
sbiddle is offline  
Old Jul 19, 20, 9:30 pm
  #13  
 
Join Date: Sep 2017
Programs: Air NZ Koru, Air NZ ELT *G, IHG Spire Ambassador, Emirates, Flying Blue, QANTAS Club
Posts: 353
Just check all of mine. None of them work . . . . .
kiwicyclo is offline  
Old Jul 20, 20, 2:21 am
  #14  
 
Join Date: Mar 2005
Location: PPQ/WLG/BKK
Programs: TG*G, Accor Gold
Posts: 7,718
Checked my sole PNR for a cancelled domestic sector. Same error message.

Note that the sector was voluntarily put into credit as the revised schedule didnt suit, but the flight operated. I wonder if this is an issue that in terms of distinguishing ‘types’ of credit?
Thai-Kiwi is offline  
Old Jul 20, 20, 12:15 pm
  #15  
 
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,763
For those that have bookings that don't work, is it possible these were paid with APD? I'm pretty sure one of my bookings that was originally paid for by APD has since been refunded as APD...haven't tried the booking ref in the online tool though
brenrox is offline  

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