Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air New Zealand | Air Points
Reload this Page >

AirNZ lounge openings Ex Business Traveller

AirNZ lounge openings Ex Business Traveller

Old May 28, 20, 3:04 am
  #1  
Original Poster
 
Join Date: Aug 2007
Location: New Zealand
Programs: Many banked years
Posts: 244
AirNZ lounge openings Ex Business Traveller

https://www.businesstraveller.com/bu...ited-services/



From Business Traveller News

Air New Zealand opens domestic and regional lounges with limited services

27 May 2020 by Seher Asaf
Air New Zealand has opened a number of its domestic and regional lounges in New Zealand with limited services as the carrier resumes some of its domestic flights amid the easing of lockdown restrictions in the country.

The airline will welcome passengers back to its Auckland Regional, Wellington Domestic and Christchurch Domestic lounges, along with nine of its regional airport lounges. This includes regional lounges in Hamilton, Tauranga, Napier, New Plymouth, Palmerston North, Nelson, Queenstown, Dunedin and Invercargill.

The lounges will be operating “slightly differently to what people are used to”, said Air New Zealand’s general manager customer experience Nikki Goodman.

“In line with government regulations, our self-service buffet won’t be available. Instead, customers will be required to be seated once they enter the lounge and there’ll be table service with packaged snacks on offer, as well as beverages,” said Goodman.

The lounges will not be serving alcohol, but the carrier said more food and alcohol options will be introduced “in the coming weeks”. Only a a maximum of 100 people can be in any lounge.

“We know those travelling will be looking forward to once again being able to order a flat white before they fly and in lounges with a barista, customers will be given the choice of ordering through the Air New Zealand app, or through their server,” she added.

Auckland Domestic lounge remains closed as it undergoes refurbishment, the carrier said.

Air New Zealand’s international lounges in New Zealand and abroad “remain closed until further notice”.

airnewzealand.com

Tags: Air New Zealand, domestic flights, domestic lounges, New Zealand
Kiwi_FF is offline  
Old May 28, 20, 2:31 pm
  #2  
 
Join Date: Dec 2001
Location: Auckland, New Zealand
Programs: NZ *G
Posts: 347
I was in the Auckland regional lounge on Monday. It looked normal but there was no food (except chippies and a cookie) and drinks were provided by table service. The same applied in the lounge at Tauranga. It was nice to be there.
gratn is offline  
Old May 28, 20, 3:24 pm
  #3  
 
Join Date: Nov 2012
Programs: NZ GE, QF
Posts: 282
Originally Posted by gratn View Post
I was in the Auckland regional lounge on Monday. It looked normal but there was no food (except chippies and a cookie) and drinks were provided by table service. The same applied in the lounge at Tauranga. It was nice to be there.
We were in the WLG lounge yesterday. Chippies and cookies, with a banana. All brought around by a very pleasant lady. Water but no alcoholic beverages. Good coffee ordered through the app. Great to be back in a lounge and a pleasant experience without the crowds.
edmm is offline  
Old May 28, 20, 3:33 pm
  #4  
 
Join Date: Jun 2008
Location: Auckland
Programs: NZ Elite Partner/Silver (in own right), PR Elite, QF Bronze, UA Member, VA Red
Posts: 1,395
whay does the food have to be so limited? surely they could cater up a hot offering?
jeffrocowboy is offline  
Old May 28, 20, 4:35 pm
  #5  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 4,845
Originally Posted by jeffrocowboy View Post
whay does the food have to be so limited? surely they could cater up a hot offering?
Guessing the staffing requirements for table service would be significant - and what would they offer? The same set menu option for everybody?
sbiddle is offline  
Old May 28, 20, 5:59 pm
  #6  
 
Join Date: Jun 2008
Location: Auckland
Programs: NZ Elite Partner/Silver (in own right), PR Elite, QF Bronze, UA Member, VA Red
Posts: 1,395
Originally Posted by sbiddle View Post
Guessing the staffing requirements for table service would be significant - and what would they offer? The same set menu option for everybody?
I guess working out numbers could be tricky. They could cater for a certain number based on bookings they have, and then revert to stand by fill in snacks.

They serve up limited prepared meals on the plane (in economy); why cant they work out a way to simialr on the ground? Could for instance in the mornng serve up a continental selection or eggs (hot). Lunch/dinner - a sushi box and a beef cheeks meal option for example. I don't think its at all hard - if they were inclined to do it.
nancypants likes this.
jeffrocowboy is offline  
Old May 28, 20, 6:10 pm
  #7  
 
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,236
Any idea why the lounges are dry? Is that Govt requirement? Serving up cans/bottles beer or small bottles of wine would not be too hard to do
oranjemakker is offline  
Old May 28, 20, 7:26 pm
  #8  
 
Join Date: Nov 2013
Programs: NZ
Posts: 855
I imagine they are trying to save money wherever they can, and this could be part of that.
minz56 is offline  
Old May 28, 20, 7:33 pm
  #9  
 
Join Date: Jan 2016
Posts: 1,365
Originally Posted by oranjemakker View Post
Any idea why the lounges are dry? Is that Govt requirement? Serving up cans/bottles beer or small bottles of wine would not be too hard to do
Saving money, also needs more staff to go around. As more trips to each table means more staff needed.

Also are the kitchens (reheat spaces) set up to do plating? If I recall correctly the WLG domestic kitchen is on the ground floor, think I heard that somewhere. And why reconfigure a kitchen for a 6 weeks?

I guess they are waiting/hoping that level 1 allows for buffet and selfserve fridges.
nzkarit is offline  
Old May 28, 20, 9:36 pm
  #10  
 
Join Date: Nov 2012
Programs: NZ GE, QF
Posts: 282
Originally Posted by nzkarit View Post
Saving money, also needs more staff to go around. As more trips to each table means more staff needed.

Also are the kitchens (reheat spaces) set up to do plating? If I recall correctly the WLG domestic kitchen is on the ground floor, think I heard that somewhere. And why reconfigure a kitchen for a 6 weeks?

I guess they are waiting/hoping that level 1 allows for buffet and selfserve fridges.
The practicalities of hot food are too difficult under level 2. I would be very happy with a packaged sandwich, which is what we went out and purchased yesterday.
it's just good to see the lounges open again and people employed in them.
edmm is offline  
Old May 28, 20, 9:45 pm
  #11  
 
Join Date: Sep 2019
Posts: 25
1, Hot food and alcoholic drinks should be allowed in level 2
2, It should not still be level 2
freemark, cavemanzk and poopbunny like this.
prp343 is offline  
Old May 28, 20, 10:16 pm
  #12  
 
Join Date: Jan 2016
Posts: 1,365
Originally Posted by prp343 View Post
1, Hot food and alcoholic drinks should be allowed in level 2
2, It should not still be level 2
Buffets, which is AirNZ method of hot food, are explicitly banned, due to it high touch surfaces and risk (food generally goes in or near face). AFAIK the AirNZ lounges/kitchens aren't capable of other hot food options. How would you propose AirNZ provides hot food within those limitations? Cafes which have table service have kitchens setup with space for plating, wait staff, etc.

I am not sure of AirNZ reasoning for alcohol

2 is out of AirNZ's control so is moot here
nzkarit is offline  
Old May 29, 20, 2:07 pm
  #13  
 
Join Date: Feb 2007
Programs: NZ Koru
Posts: 5,787
Originally Posted by nzkarit View Post
Buffets, which is AirNZ method of hot food, are explicitly banned, due to it high touch surfaces and risk (food generally goes in or near face). AFAIK the AirNZ lounges/kitchens aren't capable of other hot food options. How would you propose AirNZ provides hot food within those limitations? Cafes which have table service have kitchens setup with space for plating, wait staff, etc.
They do pre-plated dishes eg mains that you would normally get in Y on the Tasman. Most of the lounges will all have warmers, so could be achieved if they tired.
cavemanzk is online now  
Old May 30, 20, 3:22 pm
  #14  
 
Join Date: Sep 2019
Posts: 25
Originally Posted by nzkarit View Post
Buffets, which is AirNZ method of hot food, are explicitly banned, due to it high touch surfaces and risk (food generally goes in or near face). AFAIK the AirNZ lounges/kitchens aren't capable of other hot food options. How would you propose AirNZ provides hot food within those limitations? Cafes which have table service have kitchens setup with space for plating, wait staff, etc.

I am not sure of AirNZ reasoning for alcohol

2 is out of AirNZ's control so is moot here
You misinterpreted what I said.
nzjay likes this.
prp343 is offline  
Old May 31, 20, 3:58 pm
  #15  
 
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,236
Good news : booze is back!

According to the lounge staff in Dunedin this morning booze is back this week! Plus more substantial food
jeffrocowboy likes this.
oranjemakker is offline  

Thread Tools
Search this Thread
Search Engine: