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Strange Message when booking BP July 2020

Strange Message when booking BP July 2020

Old May 1, 2020, 11:27 pm
  #16  
 
Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, IHG Diamond Ambassador
Posts: 885
Originally Posted by kiwicyclo
The booking was made using credits, its now a fully flexibility fare, than can be cancelled at any time as fully refundable. This instead of $ being held in credit. If we get to go, fantastic. If we don’t then refund is due.
Don't forget though that if the original fare (the credit) was non-refundable, only the difference between the new fare and the credit is refundable.
LyingFlat is offline  
Old May 2, 2020, 12:49 am
  #17  
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Join Date: Sep 2017
Programs: Air NZ Koru, Air NZ ELT *G, IHG Spire Ambassador, Emirates, Flying Blue, QANTAS Club
Posts: 416
Originally Posted by LyingFlat
Don't forget though that if the original fare (the credit) was non-refundable, only the difference between the new fare and the credit is refundable.
incorrect.
kiwicyclo is offline  
Old May 2, 2020, 1:45 am
  #18  
 
Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, IHG Diamond Ambassador
Posts: 885
Originally Posted by kiwicyclo
incorrect.
I am correct. The rule is in place otherwise everybody with a non-refundable fare would just upgrade it to a flexi.

Cancellations

Smart Saver fares are non-refundable, whereas Flexi fares are fully refundable. If you buy a Smart Saver fare and later upgrade it to a Flexi fare, only the upgrade portion will be eligible for a refund.

https://www.airnewzealand.co.nz/tasman-fares
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Old May 2, 2020, 2:37 am
  #19  
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Join Date: Sep 2017
Programs: Air NZ Koru, Air NZ ELT *G, IHG Spire Ambassador, Emirates, Flying Blue, QANTAS Club
Posts: 416
Originally Posted by LyingFlat
I am correct. The rule is in place otherwise everybody with a non-refundable fare would just upgrade it to a flexi.

Cancellations

Smart Saver fares are non-refundable, whereas Flexi fares are fully refundable. If you buy a Smart Saver fare and later upgrade it to a Flexi fare, only the upgrade portion will be eligible for a refund.

https://www.airnewzealand.co.nz/tasman-fares
You are correct in that instance and example.
kiwicyclo is offline  
Old May 3, 2020, 8:02 am
  #20  
 
Join Date: Jul 2019
Programs: Air NZ Elite *G, Emirates Skywards Gold, Priority Guest Rewards Platinum
Posts: 163
Originally Posted by kiwicyclo
The booking was made using credits, its now a fully flexibility fare, than can be cancelled at any time as fully refundable. This instead of $ being held in credit. If we get to go, fantastic. If we don’t then refund is due.
Even if you're allowed to go by then, I'm surprised you'd want to go while this pandemic is still raging on.
sonyxperiageek is offline  
Old May 3, 2020, 6:08 pm
  #21  
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Join Date: Sep 2017
Programs: Air NZ Koru, Air NZ ELT *G, IHG Spire Ambassador, Emirates, Flying Blue, QANTAS Club
Posts: 416
Wink

Originally Posted by sonyxperiageek
Even if you're allowed to go by then, I'm surprised you'd want to go while this pandemic is still raging on.
Raging Pandemic . . . not exactly.
kiwicyclo is offline  
Old May 3, 2020, 6:17 pm
  #22  
 
Join Date: Jan 2016
Posts: 2,567
Originally Posted by kiwicyclo
The booking was made using credits, its now a fully flexibility fare, than can be cancelled at any time as fully refundable. This instead of $ being held in credit. If we get to go, fantastic. If we don’t then refund is due.
If you paid with credits won't the refund be back to credits?

Have had split travel card and credit card refunds in past and each part was refunded to its source.
nzkarit is online now  

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