Refund rules clarifications

Old Mar 25, 20, 11:12 am
  #1  
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Refund rules clarifications

A bit confused about this situation and wanted it cleared up. I have a roundtrip flight on Air New Zealand LAX-LON-WAW, LAX-LON on NZ and LON-WAW is on BA (codeshare), It's all on a single Air New Zealand ticket. Flight date is August 28 so it's well into the future. NZ has announced the cancellation all flights on the LAX-LON sector until June 30 however it looks very likely that they will cancel the entire LAX-LON route permanently since they were going to replace that route anyways in October 2020.

https://www.newshub.co.nz/home/trave...ndon-crew.html

My question - I booked the trip through Ovago, a 3rd party travel agent. IF my flight is cancelled I will try to get my money back from Ovago of course. However, say Ovago goes bankrupt in the next couple of months what is my recourse then? Do I get my money back directly from NZ since the money has already been received by NZ and the bankruptcy of a travel agent shouldn't preclude me from receiving what is owed to me.

2nd question - NZ may offer me an alternate flight which given the circumstances is fine by me, I am trying to be as flexible as possible, however I may not want to take it if it costs more than the original flight. What are my rights in this regard?

3rd question (sorry if it's too many) - I paid NZ directly for upgraded seats, I should be entitled to a refund directly from NZ on that? Are refund rights for upgraded services on the reservation the same as the ticket itself?

I can't do anything at the moment since NZ has not announced anything for their flights after June 30.
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Old Mar 29, 20, 11:11 am
  #2  
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nobody knows anything about this?
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Old Mar 29, 20, 11:48 am
  #3  
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Originally Posted by k374 View Post
A bit confused about this situation and wanted it cleared up. I have a roundtrip flight on Air New Zealand LAX-LON-WAW, LAX-LON on NZ and LON-WAW is on BA (codeshare), It's all on a single Air New Zealand ticket. Flight date is August 28 so it's well into the future. NZ has announced the cancellation all flights on the LAX-LON sector until June 30 however it looks very likely that they will cancel the entire LAX-LON route permanently since they were going to replace that route anyways in October 2020.

https://www.newshub.co.nz/home/trave...ndon-crew.html

My question - I booked the trip through Ovago, a 3rd party travel agent. IF my flight is cancelled I will try to get my money back from Ovago of course. However, say Ovago goes bankrupt in the next couple of months what is my recourse then? Do I get my money back directly from NZ since the money has already been received by NZ and the bankruptcy of a travel agent shouldn't preclude me from receiving what is owed to me.

2nd question - NZ may offer me an alternate flight which given the circumstances is fine by me, I am trying to be as flexible as possible, however I may not want to take it if it costs more than the original flight. What are my rights in this regard?

3rd question (sorry if it's too many) - I paid NZ directly for upgraded seats, I should be entitled to a refund directly from NZ on that? Are refund rights for upgraded services on the reservation the same as the ticket itself?

I can't do anything at the moment since NZ has not announced anything for their flights after June 30.
A brave assumption Air NZ already has received your money from Ovago
If paid by credit card does it show Ovago as the vendor? Only the entity you paid money to can/will refund you.

Air NZ LAX-LHR from another thread in Air NZ forum.
Originally Posted by NZ_Flyer View Post
For those booked LAX-LHR and vice versa, NZ confirmed this has been permanently cancelled - well not cancelled in a way you can get a refund, but that route will not fly again. I have a booking to LHR and they advised they will be putting everyone on a different carrier between LAX and LHR and to get in touch closer to the trip to see what the arrangement is.

I booked PE and then used RU’s to go to BP so will be interesting to see what what they offer in terms of class of travel on another carrier.
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Old Mar 29, 20, 11:54 am
  #4  
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excellent, thanks for the update
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Old Mar 29, 20, 2:06 pm
  #5  
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Moving to the Air New Zealand forum for further discussion. Thanks. /JY1024, TravelBuzz moderator
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