Foran to do front line work

Old Mar 2, 20, 3:55 pm
  #1  
Original Poster
 
Join Date: Jan 2016
Posts: 1,382
Foran to do front line work

Looks like Foran will be doing front line work to better understand the business.

https://i.stuff.co.nz/travel/news/119965705/new-air-new-zealand-ceo-to-clean-planes

Good to see, is a good way to understand the business and the pain points for staff and meets the customers. He did it at Walmart & Fyfe had success with it.

I always had the feeling that Luxon was in HQ surrounded by yes people, by some the direction taken and taking the analytical approach to running the business. Staff and customers are people not numbers on a spreadsheet.

Let's see how he goes.
NZbutterfly and Ellice like this.
nzkarit is offline  
Old Mar 2, 20, 4:33 pm
  #2  
 
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,173
John Borghetti once said CEOs' doing front line work is just for show and he failed miserably.
Mwenenzi likes this.
Xiaotung is online now  
Old Mar 2, 20, 5:18 pm
  #3  
 
Join Date: Jan 2011
Posts: 584
Looking forward to Greg serving me my 20th beef cheek so I can give him my opinion on declining F&B.
jeffrocowboy likes this.
poopbunny is offline  
Old Mar 2, 20, 5:37 pm
  #4  
 
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,236
Originally Posted by poopbunny View Post
Looking forward to Greg serving me my 20th beef cheek so I can give him my opinion on declining F&B.
And the bloody frittata!
oranjemakker is offline  
Old Mar 2, 20, 5:56 pm
  #5  
 
Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,306
Originally Posted by poopbunny View Post
Looking forward to Greg serving me my 20th beef cheek so I can give him my opinion on declining F&B.
Paired with an award winning Thornbury too
Rebound is offline  
Old Mar 2, 20, 7:07 pm
  #6  
 
Join Date: May 2003
Programs: NZ Gold Elite, AP Diamond, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 5,534
Would be great for him to work flights as well


Outside BP/PE bathroom on YVR-AKL Feb 28th. Paper towel residue tracked outside the bathroom.
Bring back the towels
taupo is offline  
Old Mar 2, 20, 8:25 pm
  #7  
 
Join Date: Dec 2017
Location: Wellington
Programs: AirNZ Airpoints Elite
Posts: 120
Would have been far more impressive if there was no PR blitz about it, and quietly announced well after the fact. Many of us have got in the front line from Senior positions without the virtue signalling going on. After seeing 1/4 (?) of NZ 789 fleet parked up in Akl with missing engines Iíd rather he was up smacking RR in person to get a bit further up the repair queue.
ps107 likes this.
freemark is offline  
Old Mar 2, 20, 8:43 pm
  #8  
Original Poster
 
Join Date: Jan 2016
Posts: 1,382
Originally Posted by freemark View Post
Would have been far more impressive if there was no PR blitz about it, and quietly announced well after the fact. Many of us have got in the front line from Senior positions without the virtue signalling going on. After seeing 1/4 (?) of NZ 789 fleet parked up in Akl with missing engines Iíd rather he was up smacking RR in person to get a bit further up the repair queue.
Only NZE is parked up at the moment and heard rumours it may have engines now? Think some others just doing scheduled maintenance cycles.

Also how are you going to get further up the queue? RR has released the plan and they aren't going to messed with all their other customers this far into the process. And its not just RR it is RR's supply chain as was never scoped to surge and was tied to Boeings production cadence and maintenance schedules. And AirNZ have burnt the bridge going to GE for the 787-10.

Last edited by nzkarit; Mar 2, 20 at 8:50 pm
nzkarit is offline  
Old Mar 2, 20, 8:49 pm
  #9  
 
Join Date: Sep 2011
Location: New Zealand
Programs: Koru/*S, GHA Gold
Posts: 925
From the linked article:
A behind the scenes look at cleaning an Air New Zealand plane reveals the job is a tough one. With an average turnaround time for an international long haul plane of just 90 minutes, a team of up to 16 races the clock to vacuum, wipe surfaces, clear rubbish, collect headsets and position safety cards. With the coronavirus outbreak, Air New Zealand has assured customers that the cleaning agents they use are effective against the virus.
When was the last time a domestic flight was cleaned? It used to be between every flights that a team of cleaners would jump on but I've not seen that happen for a few years. I wonder if this can (should?) return to help mitigate seat surfaces being a vector for the coronavirus?
Trumpkin is offline  
Old Mar 2, 20, 8:54 pm
  #10  
Original Poster
 
Join Date: Jan 2016
Posts: 1,382
Originally Posted by Trumpkin View Post
From the linked article:

When was the last time a domestic flight was cleaned? It used to be between every flights that a team of cleaners would jump on but I've not seen that happen for a few years. I wonder if this can (should?) return to help mitigate seat surfaces being a vector for the coronavirus?
Overnight?

40min turn around doesn't allow a clean. Would need longer turn around and each plane would drop two or three flights a day so would more aircraft, flight crew, cabin crew, gate space to cover the lower utilisation. During peaks don't think Wellington could handle planes having a longer dwell time.
nzkarit is offline  
Old Mar 2, 20, 9:05 pm
  #11  
 
Join Date: Sep 2009
Location: Wellington/Dunedin/Auckland/Africa/Pacific Islands/Geneva
Programs: NZ*E
Posts: 182
Originally Posted by Trumpkin View Post
From the linked article:

When was the last time a domestic flight was cleaned? It used to be between every flights that a team of cleaners would jump on but I've not seen that happen for a few years. I wonder if this can (should?) return to help mitigate seat surfaces being a vector for the coronavirus?
the turnaround clean of days gone was to simply pick up any visible rubbish, Cross the seatbelts, and a quick hand spot vac if crumbs on floor etc.
walshmi is offline  
Old Mar 2, 20, 9:10 pm
  #12  
 
Join Date: Dec 2017
Location: Wellington
Programs: AirNZ Airpoints Elite
Posts: 120
Originally Posted by nzkarit View Post
Only NZE is parked up at the moment and heard rumours it may have engines now? Think some others just doing scheduled maintenance cycles.

Also how are you going to get further up the queue? RR has released the plan and they aren't going to messed with all their other customers this far into the process. And its not just RR it is RR's supply chain as was never scoped to surge and was tied to Boeings production cadence and maintenance schedules. And AirNZ have burnt the bridge going to GE for the 787-10.
3 weeks ago there were 4 of them parked up outside the shed. Great news if only one now. I think you missed the point however.
freemark is offline  
Old Mar 2, 20, 9:45 pm
  #13  
 
Join Date: Jan 2011
Posts: 584
Originally Posted by Trumpkin View Post
From the linked article:

When was the last time a domestic flight was cleaned? It used to be between every flights that a team of cleaners would jump on but I've not seen that happen for a few years. I wonder if this can (should?) return to help mitigate seat surfaces being a vector for the coronavirus?
It would be great if they supplied those individually wrapped disinfecting wipes at the aircraft door or gate so that we can wipe our own immediate areas (armrest, tray tables etc.)
poopbunny is offline  
Old Mar 3, 20, 12:43 am
  #14  
 
Join Date: Jun 2008
Location: Auckland
Programs: NZ Elite Partner/Silver (in own right), PR Elite, QF Bronze, UA Member, VA Red
Posts: 1,396
Originally Posted by Trumpkin View Post
From the linked article:

When was the last time a domestic flight was cleaned? It used to be between every flights that a team of cleaners would jump on but I've not seen that happen for a few years. I wonder if this can (should?) return to help mitigate seat surfaces being a vector for the coronavirus?
I watched the cleaners go on to an ATR in Dunedin. One of them rinsed a cloth in a bucket of water? and boarded the plane ... They did not come out to re-rinse the cloth - so I am picking one wet cloth did a whole lot of 'cleaning'
jeffrocowboy is offline  
Old Mar 3, 20, 6:41 am
  #15  
 
Join Date: Dec 2014
Location: New Zealand
Programs: NZ Elite, QF Platinum (LTS), VA Platinum
Posts: 1,626
Originally Posted by taupo View Post

Outside BP/PE bathroom on YVR-AKL Feb 28th. Paper towel residue tracked outside the bathroom.
Bring back the towels
I totally blame passengers for this. Some are pigs, some are poorly trained and have an expectation itís someone elseís job to clean up after them 🙄 I donít even understand how this stuff makes it outside the bathroom.


Originally Posted by Trumpkin View Post
From the linked article:

When was the last time a domestic flight was cleaned? It used to be between every flights that a team of cleaners would jump on but I've not seen that happen for a few years. I wonder if this can (should?) return to help mitigate seat surfaces being a vector for the coronavirus?
If people are that concerned they could follow the Naomi Campbell cleaning routine when flying (see you tube). Deeper clean seems like a lot of work for close to zero reward.

From the cdc website: youíre only medium risk at best if youíre seated right next to a confirmed case and no identifiable risk just a few rows away. Risk level from touching the same surface is surely tiny.

CDC website risk levels on plane
NZbutterfly is offline  

Thread Tools
Search this Thread
Search Engine: