Air NZ Call Centre

Old Jan 10, 20, 2:31 am
  #1  
Ged
Original Poster
 
Join Date: Feb 2017
Posts: 48
Air NZ Call Centre

So..Following on from previous queries - did some test bookings for Christchurch to Orlando. Given it's more than 4 passengers travelling on another carrier - I presume United for the USA domestic side, I need to use the Call Centre. From the fare conditions onscreen it looks like I pay an additional $60 per person per international leg for the privilege - "For airfare only bookings made through our Contact Centre a non-refundable service fee of $60 per person, per one way long haul journey applies. "

While hoping that isn't the case that adds approx $720 to the fares. Am I reading that correctly ?

What's the downside of booking a group of 4 followed by a group of 2 instead of 6 at once ?

Cheers
Ged is offline  
Old Jan 10, 20, 3:04 am
  #2  
 
Join Date: Jan 2016
Posts: 1,500
Originally Posted by Ged View Post
So..Following on from previous queries - did some test bookings for Christchurch to Orlando. Given it's more than 4 passengers travelling on another carrier - I presume United for the USA domestic side, I need to use the Call Centre. From the fare conditions onscreen it looks like I pay an additional $60 per person per international leg for the privilege - "For airfare only bookings made through our Contact Centre a non-refundable service fee of $60 per person, per one way long haul journey applies. "

While hoping that isn't the case that adds approx $720 to the fares. Am I reading that correctly ?

What's the downside of booking a group of 4 followed by a group of 2 instead of 6 at once ?

Cheers
Might not get seats together.
If IRROP the group with status may get handled seperatly from the group with no status (if applicable)
nzkarit is offline  
Old Jan 10, 20, 10:57 am
  #3  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 5,020
Any reason why you just wouldn't use a travel agent?
narvik likes this.
sbiddle is offline  
Old Jan 10, 20, 11:55 am
  #4  
Ged
Original Poster
 
Join Date: Feb 2017
Posts: 48
That's a good point re travel agent. I've never used one and always booked online directly for holidays and travel. Didn't even consider it !!

Thanks
Ged is offline  
Old Jan 10, 20, 12:56 pm
  #5  
 
Join Date: Jan 2009
Location: New Zealand
Posts: 47
Have you checked out some online travel agents such as Expedia (or any of the other ones) to see if you can book it through them?
TheRealBrendo is offline  
Old Jan 10, 20, 3:11 pm
  #6  
 
Join Date: Jan 2020
Programs: NZ*E
Posts: 1
In my experience Air NZ will usually waive the call center fee when you're trying to do something that simply couldn't be done online. Might be worth asking.
amc184 is offline  
Old Jan 10, 20, 3:18 pm
  #7  
 
Join Date: Jan 2014
Location: SEA, DUD, GLA
Programs: NZ Elite (*G)
Posts: 520
Originally Posted by amc184 View Post
In my experience Air NZ will usually waive the call center fee when you're trying to do something that simply couldn't be done online. Might be worth asking.
I've regularly not been so fortunate, even as an Elite.
codyc1515 likes this.
SeaProf is offline  
Old Jan 10, 20, 5:13 pm
  #8  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 5,020
Originally Posted by amc184 View Post
In my experience Air NZ will usually waive the call center fee when you're trying to do something that simply couldn't be done online. Might be worth asking.
They used to. Very rare to now.

Something like this doesn't really fit the sort of category that would meet this requirement though anyway, ie a complex multipax booking.
sbiddle is offline  
Old Jan 10, 20, 6:34 pm
  #9  
Ged
Original Poster
 
Join Date: Feb 2017
Posts: 48
So...Last time I had dealings with a TA was in the UK 20 years ago. They made their margins via the airlines and / or the resorts. Spoke to a TA here about 10 years ago and for a simple flight to Gold Coast and accommodation - $1000 more expensive than I could do online. Took me 15 minutes all in. Just been into Flight Centre for a chat - She confirmed they still make their money via the airlines so technically I don't pay them which was heartening to hear. After a few minutes of checking they came up with $3000 return per person Christchurch - Orlando for Dec 2020 which seems somewhat expensive again compared to previous journeys to same location. She did however say they will match the listed Air NZ prices when we decide to book so will go back in a few weeks when fuller availability appears and see what can be done. Might also try the Air NZ call to see if they will waive.

Thanks again for the inputs.

Ged
Ged is offline  
Old Jan 10, 20, 9:41 pm
  #10  
 
Join Date: Nov 2017
Location: New Zealand (when I'm home!)
Programs: Air NZ Elite
Posts: 875
If I want to do something that couldn't be done online Air NZ have always waived my fees.
kiwifrequentflyer is online now  
Old Jan 10, 20, 9:53 pm
  #11  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: NZ Elite *G, HHonors Diamond, IHG Platinum Elite
Posts: 5,020
Originally Posted by kiwifrequentflyer View Post
If I want to do something that couldn't be done online Air NZ have always waived my fees.
I paid fees a few times last year.
sbiddle is offline  
Old Jan 11, 20, 3:40 pm
  #12  
 
Join Date: Jan 2014
Location: SEA, DUD, GLA
Programs: NZ Elite (*G)
Posts: 520
Originally Posted by kiwifrequentflyer View Post
If I want to do something that couldn't be done online Air NZ have always waived my fees.
They must like you. I've had to pay, even though there was no chance of doing it online.
SeaProf is offline  
Old Jan 14, 20, 6:19 am
  #13  
 
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.6MM, Hertz PC
Posts: 4,112
Originally Posted by Ged View Post
After a few minutes of checking they came up with $3000 return per person Christchurch - Orlando for Dec 2020 which seems somewhat expensive again compared to previous journeys to same location. She did however say they will match the listed Air NZ prices...
In economy or premium economy?
$3000 for economy seems a bit steep.

You could try visit flights.google.com to find the dates & flights you wanted, then with all the flights' information go back to the TA to have them book the tickets.
narvik is offline  
Old Jan 14, 20, 12:45 pm
  #14  
Ged
Original Poster
 
Join Date: Feb 2017
Posts: 48
That was economy and indicated PE would be around $5800 which on reflection was high. She did say they would be able to match what Air NZ was offering at the time so when the return dates become available I'll head back in to get it booked.

Cheers
Ged is offline  
Old Jan 14, 20, 1:20 pm
  #15  
 
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.6MM, Hertz PC
Posts: 4,112
Originally Posted by Ged View Post
That was economy and indicated PE would be around $5800 which on reflection was high. She did say they would be able to match what Air NZ was offering at the time so when the return dates become available I'll head back in to get it booked.

Cheers

I looked at sample dates (admittedly early December of course) CHC-MCO and pricing was something like $700 more booking with NZ than with a TA, at least according to Google; hard to say if it would stick though.

The trick is to look up flights yourself, and then tell the TA exactly which flights they should price for you. That way you won't be at the mercy of the TA, and will be somewhat proactive.

1 Dec to 8 Dec, 6 pax:
narvik is offline  

Thread Tools
Search this Thread
Search Engine: