bce1

As a concept I hate this - I think it is the ultimate attack on your customers. I’m sure it makes business sense, but the whole process as previously painted here appalls me.

So a question - is using a VPN effective enough to get around it? Is clearing your caches/ cookies enough?

Balancerider

They certainly don’t appear too concerned about bleeding their remaining goodwill

sbiddle

Air NZ don't have dynamic pricing (yet) so none of your questions can be answered.

As for getting around dynamic pricing in general used often by hotel chains and hotel aggregation sites - clearing cookies and tracking cookies is the most effective tool but even that won't help if they can track you by being logged in.

A VPN is only useful if chains offer dynamic pricing based on the country you're from and isn't something commonly used.

javabytes

NZ does offer different fares depending on the point of sale. I’ve saved tremendously by booking the same flights on the NZ site instead of the US site.

paintini

It [dynamic pricing] may have arrived. I'm a long standing GE and was unable to access the $19 flights on Friday 21st February either from web browser or iOS app. I then made the bookings without logging into the AirNZ portal and simply added my airpoints number allowing Google Chrome to auto-populate the fields. The flights then appeared in my iOS app. Specifically, WLG-AKL April 20-26th 2020 were $19 and I managed to secure two returns by anonymous login, simply putting in my AP number and not logging in. Another pair, WLG-PMR remained available well into the evening and the premium team were unable to answer why I could not see the "grab-a-seat" $19 when logged in. Notably,TT grab-a-seat remained selectable via logged in bookings; only domestic were unavailable, defaulting to $49 in the case of WLG-AKL. For those thinking it was a cache etc issue, I already addressed that potential being an IT guy. Indeed, when I took the opportunity to "log in" via the "grab-a-seat" link it threw me out of the $19 option. I'm not taking it personally but it may signal the beginning of end for HVC seeking to obtain the best status point/revenue ratio. I'm on AirNZ's customer forum and will be raising it there, along with a query through both the premium team and investor relations as i'm not keen on this "special treatment"

sbiddle

Interesting..

freemark

AirNZ seem to be giving HVC’s a good spank down ATM.
Slightly OT, however in recent lounge visits I get the impression (and to be fair I’m not sure whether they are the hirer/employer) that NZ are more interested in signalling their “diversity” than being focused on great & professional service.

sbiddle

1000 x $9 domestic GAS fares going on sale at 9am tomorrow.

Will be interesting to see if it's possible to see these if logged in.

Rustydfa

So on sale cos of Coronavirus, does that mean it’s been around for years (been plenty $9 sales before) or just more bs from NZ?

sbiddle

People have stopped booking flights - literally.

brenrox

I was searching DUD-WLG via the NZ website for the GAS dates every ~20sec....at 9am I noticed dates with the GAS fares all had "no flights available"...I tried logging out and then searching, but that is when the website started crashing. FWIW I'm only a lowly silver

sbiddle

No way to test this morning due to the website overloading.

NZbutterfly

Have you contacted Air NZs website team? I’ve seen some price differences but I don’t think they’re related to this. Was told by social media team to contact website team. I had screen shots as well. I have a work around but it’s a PITA. I was told it needs to be an active problem. I couldn’t sort the issue then call as they would no longer be able to see the issue to sort it? I haven’t got round to calling them. I usually sort it then take some time out to get over being grumpy.

walshmi

I’ve noticed recently Grabaseat fares are only accessible through accessing booking page through grabaseat. A standard search from air nz app or website doesn’t show the grabaseat fares.

sbiddle

Both domestic and international? This has always been the case for international GAS F class to avoid people accidently selecting a GAS fare from the main website and not understanding the limitations of F class.

If this has changed to domestic as well as could possibly explain the issue the OP had.