Changes to international (long haul) flights

Old Oct 31, 19, 3:31 am
Original Poster
Join Date: Jul 2011
Programs: SPG Gold, Le Club Platinum
Posts: 23
Changes to international (long haul) flights


I've done this a lot with national flights. Had mixed results and sometimes couldn't do it myself online and had to call the call centre.
No idea of root cause seemed to be a bit random.

Have never really tried to change international flights, anyone do this regularly have any wisdom for me.
I am flying business but have no Air NZ or Star Alliance status for most of my journey.

Some questions:

1. Just doing a straight online booking via AirNZ website it doesn't look like I can change fare type. Most of my fares will be Global Saver.
Assuming I need a manual booking via AirNZ to choose Global Flexi? Maybe not worth it and I should just pay booking change fees?

2. What's the real world experience of changing flights yourself online. Some of my flights involve partner airlines if that makes a difference too.
Can you usually change it yourself or do you end up having to call the call centre and fight about the service charge?

3. Permitted prior to departure. What's the real world there, can do it after boarding starts?

Oceanic814 is offline  
Old Oct 31, 19, 4:06 am
Join Date: Apr 2013
Location: New Zealand (most of the time)
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Posts: 4,561
Whenever you book an international fare part way through the booking process it'll give your the option of selecting a flexi.

I doubt any airline would let you change an intl flight once boarding has begun. This would quite literally set off alarm bells at the airline(s) and border security.

I would expect to pay a service charge for changing flights. Partner and codeshare flights often involve manual processes.
sbiddle is offline  
Old Nov 5, 19, 5:49 pm
Join Date: May 2009
Posts: 367
As a general rule changes are easy domestically but once doing internationally there is a lot more complexity. As sbiddle mentions, don't expect to be able to change flights e.g. literally before the close the plane doors, as you might do domestically.
ukflyer1 is offline  

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