Elite Business upgrade seats

Old Sep 22, 19, 2:38 am
  #1  
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Elite Business upgrade seats

Called AirNZ twice last week to check the number of Business R class seats but the reply is they no longer provide this information to Elite members and the upgrade will not to be confirmed immediately for Elite. A specialist upgrade team will do the upgrade within 48 hours.
So I used online upgrade to upgrade myself(Elite) from PE to BP, nothing happened within 48 hrs.
My question is my trip has 2 adults and 2 children(under 12). After I withdraw my initial upgrade the I use airpoints to upgrade all 4 from PE to BP, will the AirNZ specialist team confirm my seat 7 days before the trip and do the other three traveler at the airport/gate? or they will only confirm the whole group at the airport regardless my Elite status?
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Old Sep 22, 19, 4:10 am
  #2  
 
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Upgrades for all pax on the same PNR can only be processed at the same time.

In reality this means you'd very likely only see upgrades clear at check-in or at the gate unless it was a quiet flight where they may process them a few days out.

Trying to get upgrades for 4 pax is always going to be a bit of a gamble.
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Old Sep 22, 19, 4:25 am
  #3  
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Originally Posted by sbiddle View Post
Upgrades for all pax on the same PNR can only be processed at the same time.

In reality this means you'd very likely only see upgrades clear at check-in or at the gate unless it was a quiet flight where they may process them a few days out.

Trying to get upgrades for 4 pax is always going to be a bit of a gamble.
Thanks, it sounds very difficult, last time saw 10+ BP seats left 24 hours before departure but near last 6 hours found all seats were gone. So if I only do my self, can I ask the check-in staff to use airpoints upgrade for the other three? or they only accept voucher upgrade at the airport? I remember once an airport guy asked me to pay crazy $1800 upgrade fee from E to PE.
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Old Sep 22, 19, 10:44 am
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Have other people also experienced having no instant upgrade confirmations anymore?

If so, then this seriously devalues the program to the point I might as well be an airline free agent and purchase the cheapest paid business ticket around
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Old Sep 22, 19, 11:29 am
  #5  
 
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Originally Posted by samjnz View Post
Have other people also experienced having no instant upgrade confirmations anymore?

If so, then this seriously devalues the program to the point I might as well be an airline free agent and purchase the cheapest paid business ticket around
Depends on the route. Date and time you fly. Upgrade seats to Houston and Chicago I have noticed becoming extremely hard to get. LAX and Sydney pretty much 100% of the time confirmed at time of request.
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Old Sep 22, 19, 12:41 pm
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Originally Posted by samjnz View Post
Have other people also experienced having no instant upgrade confirmations anymore?

If so, then this seriously devalues the program to the point I might as well be an airline free agent and purchase the cheapest paid business ticket around
I had an instant RU acceptance early last week. And one not instance. Were June next year.

But depends on number of seats available in certain buckets. Guess some routes may never have any seats in that bucket as they know they can sell the flights.
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Old Sep 22, 19, 12:45 pm
  #7  
 
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Originally Posted by Flysheep View Post
Thanks, it sounds very difficult, last time saw 10+ BP seats left 24 hours before departure but near last 6 hours found all seats were gone. So if I only do my self, can I ask the check-in staff to use airpoints upgrade for the other three? or they only accept voucher upgrade at the airport? I remember once an airport guy asked me to pay crazy $1800 upgrade fee from E to PE.
Don't upgrades have to be lodged by t-24h? Our T-48h or something?

Was That $1800 an upgrade fee or the price difference on a ticket?
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Old Sep 22, 19, 12:48 pm
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Originally Posted by samjnz View Post
Have other people also experienced having no instant upgrade confirmations anymore?

If so, then this seriously devalues the program to the point I might as well be an airline free agent and purchase the cheapest paid business ticket around
When I was told they wouldnít disclose A or R class availability recently I just told the CSR I would phone back - I did and the next 4 times Iíve asked thereís been no problem. I wonder whether the lack of premium team members, and frequency of call diversion means sometimes getting a non-premium CSR.

Certainly if this information wasnít available it would devalue the program significantly.

With respect to a four person booking Iím told (and confirmed by my recent experience) that 2 elite upgrades can clear instantly and the other two wait until around D-6. In my experience the premium team are normally happy to split PNRs to facilitate such upgrades.
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Old Sep 22, 19, 1:23 pm
  #9  
 
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Originally Posted by Flysheep View Post
Thanks, it sounds very difficult, last time saw 10+ BP seats left 24 hours before departure but near last 6 hours found all seats were gone. So if I only do my self, can I ask the check-in staff to use airpoints upgrade for the other three? or they only accept voucher upgrade at the airport? I remember once an airport guy asked me to pay crazy $1800 upgrade fee from E to PE.
Firstly in regards to Elite upgrades I've checked this morning with a source and been told nothing has changed. There have always been CSRs who can't be bothered checking availability and it's potentially just a case of this.

Every flights typically has 2x R class available and once that is gone it's gone. Upgrades will then not be reviewed until T-7 at the earliest for BP. For PE upgrades into A class things are different as A class can and does pop up regularly on routes if a sale is on, so even if there was no A at the time of booking A can become available but you will not be automatically cleared into this unless you call.

There is no way for you to know there are 10+ seats available 24 hours before departure as Air NZ don't show availability higher than 9 in GDS. I'm assuming you possibly just looked at the seat map which is a bit of a beginners mistake as this only shows the seats that have not been allocated, and plenty of people don't select seats at the time of booking. You can do a dummy booking which will give a slightly better idea of availability.

At the end of the day on many routes probably with the exception of S2S routes your chances of having 4 upgrades clear are very minimal due to the high demand for BP. You would need to be incredibly lucky to get this happen particularly to the US.

Any upgrades at the check-in are now fixed price, you can't lodge a RU or APD upgrade at check-in or at the gate.

For 4 people together my advice would always be to settle for PE if available.
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Old Sep 23, 19, 2:09 am
  #10  
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Originally Posted by sbiddle View Post
Firstly in regards to Elite upgrades I've checked this morning with a source and been told nothing has changed. There have always been CSRs who can't be bothered checking availability and it's potentially just a case of this.

Every flights typically has 2x R class available and once that is gone it's gone. Upgrades will then not be reviewed until T-7 at the earliest for BP. For PE upgrades into A class things are different as A class can and does pop up regularly on routes if a sale is on, so even if there was no A at the time of booking A can become available but you will not be automatically cleared into this unless you call.

There is no way for you to know there are 10+ seats available 24 hours before departure as Air NZ don't show availability higher than 9 in GDS. I'm assuming you possibly just looked at the seat map which is a bit of a beginners mistake as this only shows the seats that have not been allocated, and plenty of people don't select seats at the time of booking. You can do a dummy booking which will give a slightly better idea of availability.

At the end of the day on many routes probably with the exception of S2S routes your chances of having 4 upgrades clear are very minimal due to the high demand for BP. You would need to be incredibly lucky to get this happen particularly to the US.

Any upgrades at the check-in are now fixed price, you can't lodge a RU or APD upgrade at check-in or at the gate.

For 4 people together my advice would always be to settle for PE if available.
I still believe the game is changing this year. I travel AKL to Shanghai. I used to do 2 adults + 2kids from E to PE through call which could be confirmed immediately, Online upgrade had always been declined-means refuse to accept upgrade due to kids. This April, I called AirNZ, they told me they will never tell me the number of available A class seats(when sale is not On) but can tell me whether there are any A class seats or R class seats. However, they said there is no A/R class seats anymore in April 2020 (not within school holiday period) which never happened.

Last week, I asked to upgrade from Seat only to Work Dulux, the Call center lady said she can only lodge this but could not confirm immediately(it was upgraded after 12 hrs).
Late last week, I called to upgrade from E to PE (plenty A class tickets). Call center said they can only lock 4 PE seats for me. the confirmation was not immediately but on the following day(48hrs).
Regarding the 10+ seats, yes, we can only see 9 seats, but only 2 people selected BP seats which made the seat map to be very empty.
Thank you for the help. I am still happy because AirNZ dropped nearly 20% AKL-Shanghai flight fare for all three cabins. 12hrs BP is only $1900 one way. to LAX is nearly $4000.
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Old Sep 23, 19, 2:16 am
  #11  
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Originally Posted by nzkarit View Post
Don't upgrades have to be lodged by t-24h? Our T-48h or something?

Was That $1800 an upgrade fee or the price difference on a ticket?
This was my experience two years ago. occasionally, you know, at the airport, you may meet someone just does not want to offer you any help. They just say, regardless your membership status, you just have to pay cash.
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Old Sep 23, 19, 2:18 am
  #12  
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Originally Posted by drajknox View Post
When I was told they wouldnít disclose A or R class availability recently I just told the CSR I would phone back - I did and the next 4 times Iíve asked thereís been no problem. I wonder whether the lack of premium team members, and frequency of call diversion means sometimes getting a non-premium CSR.

Certainly if this information wasnít available it would devalue the program significantly.

With respect to a four person booking Iím told (and confirmed by my recent experience) that 2 elite upgrades can clear instantly and the other two wait until around D-6. In my experience the premium team are normally happy to split PNRs to facilitate such upgrades.
Thanks, I will call to split the PNR and do my upgrade together with one kid, and use airpoints upgrade for my partner and other kid.
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Old Oct 10, 19, 1:41 am
  #13  
 
Join Date: Apr 2018
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Booked NZ2 AKL Y, Return PE for September 2020. Confirmed R and A Class are available. Agent would not clear the upgrade and said to call back in a week. I called again today and said they have had a process change and it has to go in the queue for the upgrade team to clear... Having been elite for 7 years have never had this before, is it worth calling again?
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Old Oct 10, 19, 2:34 am
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Originally Posted by TravelMonkeyNZ View Post
Booked NZ2 AKL Y, Return PE for September 2020. Confirmed R and A Class are available. Agent would not clear the upgrade and said to call back in a week. I called again today and said they have had a process change and it has to go in the queue for the upgrade team to clear... Having been elite for 7 years have never had this before, is it worth calling again?
If it's available then if you book online it should just automatically clear?
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Old Oct 10, 19, 3:07 am
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Nope, it did not automatically clear, thats why I phoned up....
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