Koru Club/Star Alliance LAX Guest Lounge Access
Aug 8, 2019, 5:12 am
#1
Original Poster
Join Date: Jun 2019
Posts: 81
Koru Club/Star Alliance LAX Guest Lounge Access
Apologies if this is not the right forum to ask this but here goes, I have Koru Club membership and so have access to the LAX Star Alliance lounge.
I’m unfortunately getting conflicting information regarding guest access from Air NZ and Star Alliance.
According to online chat with Air NZ, I can bring one guest into the Star Alliance lounge at LAX with me if they are departing on the same Air NZ flight as me and that is it as far as is bringing a guest into the lounge.
I messaged Star Alliance (letting them know I was Koru Club also) and they said I can bring in one guest as long as that guest is on any Star Alliance flight leaving that same day, and they referred me to their website which under the Paid Lounge Membership access confirms this - but this only lists United Club and Air Canada Maple Leaf Club as the only two paid eligible memberships, no mention of Koru Club as a paid membership.
I’m guessing Air NZ’s info in the chat will hold sway, but even their website doesn’t specifically mention the guests flight status - not anywhere I could find unfortunately.
Anyone had any experience with this thanks?
I’m unfortunately getting conflicting information regarding guest access from Air NZ and Star Alliance.
According to online chat with Air NZ, I can bring one guest into the Star Alliance lounge at LAX with me if they are departing on the same Air NZ flight as me and that is it as far as is bringing a guest into the lounge.
I messaged Star Alliance (letting them know I was Koru Club also) and they said I can bring in one guest as long as that guest is on any Star Alliance flight leaving that same day, and they referred me to their website which under the Paid Lounge Membership access confirms this - but this only lists United Club and Air Canada Maple Leaf Club as the only two paid eligible memberships, no mention of Koru Club as a paid membership.
I’m guessing Air NZ’s info in the chat will hold sway, but even their website doesn’t specifically mention the guests flight status - not anywhere I could find unfortunately.
Anyone had any experience with this thanks?
Aug 8, 2019, 9:03 am
#2
Join Date: Jan 2016
Posts: 2,645
Pretty sure AirNZ will apply. As your access is to the lounge for Koru members to the NZ partner longue before NZ metal & tickerted flight.
Yes it is a *A longue but not using *A to access it.
United and Air Canada are slightly different as in essence they sell *A longue access, which can be used before any *A metal flight, so they are called out specially as they are a special access
Yes it is a *A longue but not using *A to access it.
United and Air Canada are slightly different as in essence they sell *A longue access, which can be used before any *A metal flight, so they are called out specially as they are a special access
Aug 8, 2019, 1:35 pm
#3
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,115
What is your actual question?
You've stated the lounge policy but I'm not sure exactly what your question is or what you're actually wanting to know. I can only assume you're wanting to know something along the lines of whether you can guest somebody in with you who isn't on a NZ ticket while you are?
You've stated the lounge policy but I'm not sure exactly what your question is or what you're actually wanting to know. I can only assume you're wanting to know something along the lines of whether you can guest somebody in with you who isn't on a NZ ticket while you are?
Aug 8, 2019, 1:50 pm
#4
Original Poster
Join Date: Jun 2019
Posts: 81
Correct - if they are on a Star Alliance flight also on the same day.
But now I've just been messaged back from Star Alliance asking if I was Koru Gold (which I'm not) and they replied that I don't even have lounge access myself now, let alone bringing in a guest according to the link they sent.
"Thank you for confirming this. Unfortunately, lounge access is only available to Star Alliance Gold Customers. To find out more about the status benefits, please follow this link.... (which I can't post until I've hit five posts, which should be after this one)
Which kinda contradicts Air NZ partner lounge info?
But now I've just been messaged back from Star Alliance asking if I was Koru Gold (which I'm not) and they replied that I don't even have lounge access myself now, let alone bringing in a guest according to the link they sent.
"Thank you for confirming this. Unfortunately, lounge access is only available to Star Alliance Gold Customers. To find out more about the status benefits, please follow this link.... (which I can't post until I've hit five posts, which should be after this one)
Which kinda contradicts Air NZ partner lounge info?
Aug 8, 2019, 1:51 pm
#5
Original Poster
Join Date: Jun 2019
Posts: 81
Aug 8, 2019, 3:06 pm
#6
Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,510
Correct - if they are on a Star Alliance flight also on the same day.
But now I've just been messaged back from Star Alliance asking if I was Koru Gold (which I'm not) and they replied that I don't even have lounge access myself now, let alone bringing in a guest according to the link they sent.
"Thank you for confirming this. Unfortunately, lounge access is only available to Star Alliance Gold Customers. To find out more about the status benefits, please follow this link.... (which I can't post until I've hit five posts, which should be after this one)
Which kinda contradicts Air NZ partner lounge info?
But now I've just been messaged back from Star Alliance asking if I was Koru Gold (which I'm not) and they replied that I don't even have lounge access myself now, let alone bringing in a guest according to the link they sent.
"Thank you for confirming this. Unfortunately, lounge access is only available to Star Alliance Gold Customers. To find out more about the status benefits, please follow this link.... (which I can't post until I've hit five posts, which should be after this one)
Which kinda contradicts Air NZ partner lounge info?
As Koru you do, but maybe there is some confusion about the guesting part
Aug 8, 2019, 4:21 pm
#7
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,115
I don't think there is a simple yes / no answer to your question when it comes to whether this will work - according to T&C you can't, but that's very different to the real world.
As you've pointed out Koru access rules are that the guest has to be on the same flight as you. Domestically this is simply not enforced.
The LAX lounge is not a Koru lounge, but a *A lounge. Air NZ built and managed the lounge (but I'm pretty sure they don't actually manage it now) and Air NZ provide Koru members access to this lounge under Koru rules.
If you turn up the lounge, scan yourself in and ask nicely if you can scan a guest in you may find you have no issue. It really just depends how the agent wants to handle the guest situation.
As you've pointed out Koru access rules are that the guest has to be on the same flight as you. Domestically this is simply not enforced.
The LAX lounge is not a Koru lounge, but a *A lounge. Air NZ built and managed the lounge (but I'm pretty sure they don't actually manage it now) and Air NZ provide Koru members access to this lounge under Koru rules.
If you turn up the lounge, scan yourself in and ask nicely if you can scan a guest in you may find you have no issue. It really just depends how the agent wants to handle the guest situation.