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-   Air New Zealand | Air Points (https://www.flyertalk.com/forum/air-new-zealand-air-points-440/)
-   -   NZ ticket but SQ aircraft - can you Book the Cook? (https://www.flyertalk.com/forum/air-new-zealand-air-points/1971126-nz-ticket-but-sq-aircraft-can-you-book-cook.html)

ottiehund May 24, 2019 5:34 am
NZ ticket but SQ aircraft - can you Book the Cook?
 
Has anyone experience with book the cook when flying on an NZ ticket? —- How did you do it?

I will be returning home from an upcoming trip travelling NZ3297 SIN to CHC in J (code share SQ297) and would be keen to book my meal, but online the Singapore Airlines website won’t recognise my booking ref, which of course is an NZ ref.

Thanks in advance.

mad_atta May 24, 2019 5:39 am
Can AirNZ not provide you with your SQ booking reference if you ask?

ottiehund May 24, 2019 5:56 am
Originally Posted by mad_atta (Post 31134122)
Can AirNZ not provide you with your SQ booking reference if you ask?
Actually, I hadn’t thought to even ask. I figured there probably wouldn’t be one (that the system would recognise at a passenger level anyway) but there must be a link somewhere, so you are right, it might be worth asking the question.

Xiaotung May 24, 2019 5:58 am
Originally Posted by ottiehund (Post 31134161)

Actually, I hadn’t thought to even ask. I figured there probably wouldn’t be one (that the system would recognise at a passenger level anyway) but there must be a link somewhere, so you are right, it might be worth asking the question.
SQ can tell you even if NZ can't.

BZNZ May 24, 2019 6:26 am
Originally Posted by mad_atta (Post 31134122)
Can AirNZ not provide you with your SQ booking reference if you ask?
By the way the NZ e-ticket pdf has the SQ booking reference if you booked it on the NZ website

ottiehund May 24, 2019 6:29 am
Originally Posted by BZNZ (Post 31134250)
By the way the NZ e-ticket pdf has the SQ booking reference if you booked it on the NZ website
Yes, it was booked online with NZ. I just use my app so haven’t printed the PDF ticket. I will now go and check. Thanks.

Erasmus III May 24, 2019 1:39 pm
Yes, you can use Book the Cook, but not via the website if you’re on an NZ ticket. You’ll need to call SQ direct and give them the SQ booking ref. I ordered the Lobster �� on a flight from LHR to SIN. It was fantastic. You’ll need to do the same if you want to choose a specific seat. On an NZ ticket, I think you only get a choice of a window or aisle seat.

ottiehund May 24, 2019 3:14 pm
Originally Posted by Erasmus III (Post 31135588)
Yes, you can use Book the Cook, but not via the website if you’re on an NZ ticket. You’ll need to call SQ direct and give them the SQ booking ref. I ordered the Lobster �� on a flight from LHR to SIN. It was fantastic. You’ll need to do the same if you want to choose a specific seat. On an NZ ticket, I think you only get a choice of a window or aisle seat.
Full seat select is available, but looks like a call will be required for Book the Cook and yes SQ ref is on the ticket. Was trying to avoid call centres, but I guess ‘it is what it is’. Thanks.

gambda May 24, 2019 9:32 pm
Originally Posted by ottiehund (Post 31135836)

Full seat select is available, but looks like a call will be required for Book the Cook and yes SQ ref is on the ticket. Was trying to avoid call centres, but I guess ‘it is what it is’. Thanks.
Not required. You can go to singaporeair.com and log into you booking using your SQ booking reference where you can select seats, book the cook etc. Did that last Xmas for a flight from AKL-SIN-SGN.

ottiehund May 24, 2019 10:00 pm
Originally Posted by gambda (Post 31136596)


Not required. You can go to singaporeair.com and log into you booking using your SQ booking reference where you can select seats, book the cook etc. Did that last Xmas for a flight from AKL-SIN-SGN.
Tried that but it wont work - after putting in the ref and my name the website then asks "as your flight was not booked with Singapore Air please confirm the surname(s) of any other passengers travelling..." (or words to that effect). I am travelling on my own this flight and it won't allow me to proceed......

I also tried adding the booking to my KF profile but it wont recognise it, The websits seems to get stuck "Just a moment... we'll take you there soon."

NZbutterfly May 25, 2019 10:47 am
Originally Posted by ottiehund (Post 31136654)
Tried that but it wont work - after putting in the ref and my name the website then asks "as your flight was not booked with Singapore Air please confirm the surname(s) of any other passengers travelling..." (or words to that effect). I am travelling on my own this flight and it won't allow me to proceed......

I also tried adding the booking to my KF profile but it wont recognise it, The websits seems to get stuck "Just a moment... we'll take you there soon."
I think the website is just a bit buggy at times. I would look at the menu and call up. Prefer BTC to the regular menu.

Chessboxin May 26, 2019 5:24 pm
Originally Posted by ottiehund (Post 31136654)
Tried that but it wont work - after putting in the ref and my name the website then asks "as your flight was not booked with Singapore Air please confirm the surname(s) of any other passengers travelling..." (or words to that effect). I am travelling on my own this flight and it won't allow me to proceed......

I also tried adding the booking to my KF profile but it wont recognise it, The websits seems to get stuck "Just a moment... we'll take you there soon."

I had the same issue last year, right down to the messages being displayed. Ended up having to email their NZ contact centre and they were able to sort seat select for me etc right through to HAN.

ottiehund May 27, 2019 12:34 am
Originally Posted by Chessboxin (Post 31141043)
I had the same issue last year, right down to the messages being displayed. Ended up having to email their NZ contact centre and they were able to sort seat select for me etc right through to HAN.
Was it worth it? What did you order.... good or bad?

Actually same questions for anyone who wishes to reply.

Eltham May 27, 2019 1:07 am
Originally Posted by ottiehund (Post 31141759)
Was it worth it? What did you order.... good or bad?

Actually same questions for anyone who wishes to reply.
Why not ask in the correct forum?

TravelMonkeyNZ May 27, 2019 1:18 am
I tried to use book the cook with an Airnz Ticketed J flight last year, called to use book the cook. SQ contact centre staff said yes they had arranged it. On the flight there was no record of my request. Could also not select online even with the SQ PNR. Gave SQ feedback they never came back to me.


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