NZ ticket but SQ aircraft - can you Book the Cook?
May 24, 2019, 5:34 am
#1
Original Poster
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
NZ ticket but SQ aircraft - can you Book the Cook?
Has anyone experience with book the cook when flying on an NZ ticket? —- How did you do it?
I will be returning home from an upcoming trip travelling NZ3297 SIN to CHC in J (code share SQ297) and would be keen to book my meal, but online the Singapore Airlines website won’t recognise my booking ref, which of course is an NZ ref.
Thanks in advance.
I will be returning home from an upcoming trip travelling NZ3297 SIN to CHC in J (code share SQ297) and would be keen to book my meal, but online the Singapore Airlines website won’t recognise my booking ref, which of course is an NZ ref.
Thanks in advance.
May 24, 2019, 5:56 am
#3
Original Poster
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
Actually, I hadn’t thought to even ask. I figured there probably wouldn’t be one (that the system would recognise at a passenger level anyway) but there must be a link somewhere, so you are right, it might be worth asking the question.
May 24, 2019, 5:58 am
#4
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,598
SQ can tell you even if NZ can't.
May 24, 2019, 6:26 am
#5
Join Date: Dec 2014
Location: AKL
Programs: NZ Elite (*G), IHG Spire Elite, Accor ALL Gold
Posts: 215
May 24, 2019, 6:29 am
#6
Original Poster
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
May 24, 2019, 1:39 pm
#7
Join Date: Jun 2016
Posts: 72
Yes, you can use Book the Cook, but not via the website if you’re on an NZ ticket. You’ll need to call SQ direct and give them the SQ booking ref. I ordered the Lobster �� on a flight from LHR to SIN. It was fantastic. You’ll need to do the same if you want to choose a specific seat. On an NZ ticket, I think you only get a choice of a window or aisle seat.
May 24, 2019, 3:14 pm
#8
Original Poster
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
Yes, you can use Book the Cook, but not via the website if you’re on an NZ ticket. You’ll need to call SQ direct and give them the SQ booking ref. I ordered the Lobster �� on a flight from LHR to SIN. It was fantastic. You’ll need to do the same if you want to choose a specific seat. On an NZ ticket, I think you only get a choice of a window or aisle seat.
May 24, 2019, 9:32 pm
#9
Join Date: Mar 2019
Programs: NZ Elite
Posts: 196
Not required. You can go to singaporeair.com and log into you booking using your SQ booking reference where you can select seats, book the cook etc. Did that last Xmas for a flight from AKL-SIN-SGN.
Last edited by gambda; May 24, 2019 at 9:48 pm Reason: incorrect info
May 24, 2019, 10:00 pm
#10
Original Poster
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
I also tried adding the booking to my KF profile but it wont recognise it, The websits seems to get stuck "Just a moment... we'll take you there soon."
Last edited by ottiehund; May 24, 2019 at 10:08 pm
May 25, 2019, 10:47 am
#11
Join Date: Dec 2014
Location: New Zealand
Programs: NZ Elite, QF Platinum (LTS), VA Platinum
Posts: 1,672
Tried that but it wont work - after putting in the ref and my name the website then asks "as your flight was not booked with Singapore Air please confirm the surname(s) of any other passengers travelling..." (or words to that effect). I am travelling on my own this flight and it won't allow me to proceed......
I also tried adding the booking to my KF profile but it wont recognise it, The websits seems to get stuck "Just a moment... we'll take you there soon."
I also tried adding the booking to my KF profile but it wont recognise it, The websits seems to get stuck "Just a moment... we'll take you there soon."
May 26, 2019, 5:24 pm
#12
Join Date: Nov 2018
Posts: 73
Tried that but it wont work - after putting in the ref and my name the website then asks "as your flight was not booked with Singapore Air please confirm the surname(s) of any other passengers travelling..." (or words to that effect). I am travelling on my own this flight and it won't allow me to proceed......
I also tried adding the booking to my KF profile but it wont recognise it, The websits seems to get stuck "Just a moment... we'll take you there soon."
I also tried adding the booking to my KF profile but it wont recognise it, The websits seems to get stuck "Just a moment... we'll take you there soon."
I had the same issue last year, right down to the messages being displayed. Ended up having to email their NZ contact centre and they were able to sort seat select for me etc right through to HAN.
May 27, 2019, 12:34 am
#13
Original Poster
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
Actually same questions for anyone who wishes to reply.
Last edited by ottiehund; May 27, 2019 at 12:35 am Reason: sp
May 27, 2019, 1:07 am
#14
Join Date: Apr 2017
Programs: SQ TPPS (21),QF G, NZ E, IHG D Amb, Marriott Gold, HH Gold, Shangri-La Jade, Accor Plat, Hertz P
Posts: 397
May 27, 2019, 1:18 am
#15
Join Date: Apr 2018
Programs: Air Points; NZ*E; Accor Platinum; QF Gold
Posts: 19
I tried to use book the cook with an Airnz Ticketed J flight last year, called to use book the cook. SQ contact centre staff said yes they had arranged it. On the flight there was no record of my request. Could also not select online even with the SQ PNR. Gave SQ feedback they never came back to me.